Customer Service Accounting

Debra Selman

**** **** ** #*** / *******, TX ****4 / 713-***-****

SUMMARY

Diligent professional with over 10 years of accounting experience: general ledger entries, bank reconciliations, and journal entries. A key contributor to the executive staff and team setting with success in financial management, auditing, strategic and financial planning, project decision-making, and implementation of organizational visions, and strategies. Ability to excel in a high-volume, high-intensity work environment with fluctuating priorities and workloads to meet deadlines with emphasize in financial planning. Project crisis's management and yearly budget planning. Self-motivated and resourceful, demonstrating effective communication skills and professional work ethics, excellent job performance, excellent customer service and teamwork.

Core Competencies:

• Financial Statements

• Future Value & Projects Proposals

• Financial Audit Readiness

• Semi/Annual Bank Reconciliations

• Oracle Financial Systems

• ADERANT Expert Live

• ADERANT Conflict

• Proficient in SAP

• Internal and External Auditing

• Payroll, Automatic Data Processing

• Payroll, QuickBooks Intuit online

• Great Plains

• Microsoft Dynamics 365

• Strong in Excel and Access

• Timberline / SAGE

• Wrike

• Zoom

WORK EXPERIENCE

Accounts Payable Administrator/Backup Receptionist Small Ventures USA LP Houston TX – July 2019 – March 2021

• Managed all entity accounts payables (66) to ensure the accuracy and timeliness of processes and payments

• Tracked expenses and assisting with weekly, monthly, and yearly financial reporting and Handled all contract labor and contract payroll

• Manage subscriptions, vendors, and contracts

• Handle confidential information with discretion and professionalism

• Creating/updating spreadsheets

• Reconciliation of various type of accounts

Back up Receptionist (occasionally): Greeting and welcoming guests, answering incoming calls, coordinate in-office lunches and other clerical duties like scanning and filing documents on the servers when the receptionist is on vacation and more A/P Specialist / Data Clerk

B.J. Oil and Gas Tomball TX - February 2018 – 20108

• A/P entries for Canada

Accounting Lead - A/P and A/R Disaster Recovery

P.A.L. Environmental Services Houston TX - November 2017 - 2018

• Worked with contractors through various confusing equations to help organize invoices, receipts, accounting records, and coordinated with experts in the field regarding specific specialty items.

• Provided technical assistance and training to new employees

• Audited financial documents to check for accuracy

• Worked closely with CPA to maintained financial reconciliation of funding

• Provided Customer service and interaction with Vendors

• Responsible for Billing over $59 million in expenses while following complicated guidelines

• Prepared and updates Excel spreadsheets to track invoices, project progress, and expenses

• Utilized verbal and written communication skills to provide customer service assisting contractors and Labors with problem resolution as necessary

• Monitored projects billing to ensure all work meets contract requirements

• Coordinated and provided research skills to gather/compile information and documentation needed for reimbursements and final invoicing.

• Contributed to the development of Disaster Recovery procedures Accounting Assistant - Billing / Payroll

Gray Reed & McGraw P.C. - Houston, TX – January 2017 to August 2017

• Email collection reminders on past due accounts

• Strict legal confidentiality

• Strong ability to multi-task effectively

• Ability to work independently

• Heavy Client customer service

• QuickBooks Intuit online Payroll system and payroll processing

• Clients and Matter Management

• Barcode Page Prefix for Client Matter Billing

• Assisted in converting all PC asset and transactions to a LLC using QuickBooks Intuit online.

• Strong organizational, and communication skills

• Daily Journal entries

• Strong data entry experience, clerical skills, outgoing personality

• Adept in collecting, analyzing, and processing required data for payroll

• Reviewed and verified source documents and calculated and posted deductions

• Calculated commissions, bonus and contingency paychecks

• Researched and resolved discrepancies in pay and hours

• Calculated and paid payroll taxes as per federal law

• Assisted in HR when needed

Analyst - Data Entries

Legacy Funeral Group - Houston, TX - September 2016 to November 2016

• Worked remotely in a team transitioning accounts from QuickBooks to Great Plains

• Create sales contracts for deceased clients and their families

• Create invoices for customers

• Statewide Customer Service

• Daily posts of sales transactions entered for the day

• Enter receipts of funds received for the month

• Day to day posts of deposits funds sent to the bank

• Reviewed AR/AP entries for client’s funeral expense Accountant / Accounts Payable

City of Houston Finance and Reporting Division - Houston, TX - May 2016 to August 2016

• Assisted in financial analyses to effectively process accounts payable and special projects

• Reviewed and posted SAP entries and processed vendor checks

• Interacted with all City departments, and vendors through emails and telephone

• Reviewed staff assigned work

• Performed SAP system duties related to Accounts Payable

• Accruals and invoice analysis

• Supported Accounts payable users in SAP

• Search and identify operational issues which affect the City's Accounts Payable

• Reconciliation of assigned vendor accounts

• Created a vendor template for updates and reporting account issues in monthly department meetings

• Assisted in clean-up for the year end process

• Perform other job duties and special projects as assigned Legal Assistant - Entry level

West & West, LLP - Houston, TX - September 2015 to January 2016

• Performed legal research for discovery

• Drafted legal documents

• Read case law and prepare case briefs

• Prepared trial notebooks for court

• Filed court documents electronically

• Prepared responses to complaints and discovery requests

• Organized case files and maintain documents

• Schedule deposition, hearings, trail settings, meetings and manage attorney calendar

• Prepare draft pleadings, discovery request and responses, E-filing, motions/orders, discovery,

maintain and monitored litigation calendar, and performed on-line legal research

• Assist Business Manager, interface with other attorneys and interact with their staff regarding legal matters

• Strong organizational skills

• Assisted Attorney in all capacity needed for court and trail preparation

Customer Service Associate - Front Office

Home Depot - Houston, TX - February 2014 to November 2015

• Ensured that all accounting transactions are complete and error free

• Handled issues quickly, accurately and professionally

• Identified possible product knowledge (PK) training needs for Associates

• Handled all in store, contract or online orders

• Open and closed when needed

• Return Cashier when needed

• Front face and Inventory shore merchandise

Accomplishments

Stopped a shop lifter with $2,765 worth of merchandise. Received the Homer award Skills Used

Completed in house Training for 8 days on departmental equipment needed in that department and Product knowledge

Staff Accountant / GL Specialist

Prince Energy LLC - Houston, TX - April 2015 to August 2015

• GL reconciliations, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy and completeness.

• Ensure only approved transactions are recorded to the correct general ledger account Review work for accuracy

• Generate reports to analyze activity and monthly variances

• Assist with information for audit and monitoring requests

• Served as the primary preparer in transitioning Company's Financials books from QuickBooks to IFS system Staff Accountant - Training Institution,

OCS Group Offshore Commission Solutions - Houston, TX - December 2013 to July 2014

• Bank reconciliations and collections, prepare, examine, and analyze accounting records, financial statements, and other financial reports

• Reviewed discrepancies related to accounting error

• Confirmed cash amounts in a company's ledgers agree with bank balance

• Perform monthly review to ensure that guidelines and policies around cash processes are adequate and Effective

• Implemented a procedure to remedy problems in cash reconciliations providing a detailed list of instructions that assist employees involved in cash transactions

• Contractor Bi-weekly Payroll

• Updated payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, job titles and department/ division transfers

• Prepared financial reports for 15-20 clients

• Participate in Client Service Reviews

Executive V.P. Assist & Accountant

Roy H. Cullen Operating Company - Houston, TX - April 2008 to November 2012

• Single Family Office for a High-net-worth Family

• Facilitated accurate bookkeeping and reporting of Personal and business expenses

• Processed Weekly payroll for household staff

• Monitor and recorded invoices and issue payments

• Recorded, allocated and categorize expenses

• Monthly reconciliation of 32 bank accounts, credit cards statements, petty cash and balance sheet accts

• Prepared documentation for CPA to support state and federal tax filing

• Handled all estates inquires and expenses

• Worked very close to Executive VP

Office manager

Building EMT’s - Houston, TX - December 2005 to April 2008

• Disaster Construction Management Services

• Set up all offices in and around disaster areas. Analyst

ConocoPhillips - Houston, TX - May 2000 to December 2005

• Balance Sheet Account, Analysis and Inventory

• Responsible for month-end, quarter-end and year-end close

• Research and prepare variance analysis and explanations

• Responsible for the preparation and analysis of management reporting of financial to ConocoPhillips Executives.

• Prepare all Financial Reporting requirements package: Balance Sheet account reconciliations, account analysis, accrual calculations, and other related accounting documents and schedules

• Prepare journal entries related to foreign currency transactions

• Responsible for Trucks, Rail and Barge Sales and purchases, BOL"s and LOI's, Actualized Movements, customer service, research and resolution to problems EDUCATION

Business Management / Finance

Houston Community College – on hold

Philosophy of Theological Education

Doctorate Degree - 2016

G.M.O.R. Theological Institute - Houston, TX

Business Management / Accounting

NM State University - Houston, TX

1990 to 1993 (34 credit)

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