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Information Technology with a concentration in Business Analysis

Dallas, TX
March 23, 2021

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Alina Petprachan

Dallas, Texas *****• •


Texas Tech University, Rawls College of Business Lubbock, Texas Graduated: May 2020 Bachelor of Business Administration, Management Information Systems

• Concentration: Business Analysis

• Major GPA: 3.7 Cumulative GPA: 3.4


• Data Analytics Tools MySQL, SQL, Python, Alteryx, Tableau EXPERIENCE

TTU IT Help Central Call Center Lubbock, Texas October 2016 – February 2021 Student Supervisor

• Supervise and provide support to approximately 75 student analysts and technicians total, ensuring that all current issues are updated and completed daily.

• Diagnose, troubleshoot, and document 6 or more IT related issues per hour via phone call or in person.

• Promoted to Analyst, Technician, and Supervisor roles. TTU IT Help Central QTKM Department Lubbock, Texas October 2017 – February 2021 Student Trainer

• Collaborate with Quality and Training team of 20 to improve quality of training program.

• Train new and current student employees upon employment or promotion, with a class passing rate of 100% for personally lead training classes.

• Promoted to Quality Analyst, Quality Team Lead, and Trainer roles. INTERNSHIPS

PricewaterhouseCoopers June 2019 – August 2019

Start Intern

• Recommended business solution to a well-known company by analyzing raw data, increasing website activity by 30%.

• Awarded Digital Acumen Badge after passing four rigorous case simulations involving Blockchain, Augmented Reality, and Artificial Intelligence.

• Completed internship as one of two interns who received a return offer as a Risk Assurance Intern. INVOLVEMENT

Association of Information Technology Professionals (AITP) May 2019 – May 2020 President

• Communicate with advisors and officers to ensure a successful year for the organization.

• Delegate tasks and projects to officers and Evolve team leads.

• Promoted to Vice President and President roles.

RISA January 2019 – August 2019

Chief Project Officer

• Manage and update weekly tasks and deliverables for each committee using Microsoft Planner.

• Implemented a Strategic Operations and Planning Framework Outline, improving operations by 30%.

• Promoted to Project Management Intern and Chief Project Officer roles. Goin’ Band from Raiderland August 2015 – December 2017 Member

• Performed with a group of 500+ to promote school spirit on and off campus.

• Performed under high pressure, high intensity situations.

• Memorized new show music weekly to perform to the public. CERTIFICATIONS

Microsoft Office Specialist Excel 2016 Certification November 2018 – Present

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