Scrum Analyst
Resume:
David Tang
***********@*****.***
PROFESSIONAL SUMMARY
Certified Scrum Master with 4+ years of experience leading teams effectively towards self-organization.
Capable of effectively facilitating, leading and coaching a scrum team towards agile values and practices. A goal-oriented person with strong interpersonal skills to cultivate relationships and problem solving. Excellent communicator and innovative problem solver with strong strategic development and organizing capabilities. Empathetic toward different stakeholders and strives for the ultimate customer experience. Hungry for continuous knowledge and growth.
CORE COMPETENCIES
Core Skills: Agile Team Facilitation, Agile, Scrum, SAFe, Agile Coaching, Kanban, Business Analysis, and Quality Assurance
Languages: HTML, Python, C, Java, SQL, R
Operating Systems: Windows 98/XP/Vista/7/10, macOS, Linux
Tools: JIRA, RALLY, Trello, LucidChart, MS Visio, MS Sharepoint, Infusionsoft, Zapier, Clickfunnels, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, SalesForce, Marketo
Methodologies: Scrum/Agile, SAFe (Scaled Agile), Kanban, Lean Startup, XP, Software Development Life Cycle (SDLC), and Waterfall
Strong background in coaching, implementing and training newly formed/mature agile teams to increase effectiveness and promote a positive work environment
Exceptional in gathering, analyzing, and communicating business requirements into functional components to execute on business solutions
Adept in facilitating events (Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Sprint Retrospectives) and leading agile product development.
Servant leader and liaison to upper management as well as the team.
Facilitating virtual scrum events
Improving the remote work practices
Making retrospective fun and engaging (miro and funretrospective.com)
Doing program level retrospective
Facilitating Scrum Master community of practice (COP) events
CERTIFICATIONS
Professional Scrum Master (PSM 1), Scrum Inc
SAFe Scrum Master (5.0), Scaled Agile Inc
Agile Team Facilitation (ATF), ICAgile
ICAgile Certified Professional (ICP), ICAgile
Agile Immersive (3 months coaching cohort), The Agile Coach LLC
PROFESSIONAL EXPERIENCE
SCRUM MASTER, Hireworks (Remote) 6/2020 - Present
Facilitated the scrum events (product backlog refinement, spring planning, daily standups, sprint planning, sprint review, and the sprint retrospectives)
Facilitated working agreements to ensure effective team collaboration
Coached/assisted the Product Owner on writing effective User stories (with INVEST) and acceptance criteria
Helped teams to run experiments to uncover better ways of building software
Coached development teams to adopt and live the scrum values
Encouraged collaboration between the team members by encouraging pair programming
Empowered teams to become self-organizing and self-managing by promoting cross functionality
Maintained servant leader role, help remove impediments and conflicts among team members
Facilitated and coached team to have a healthy product backlog, which led to a decrease in lead/cycle time
Protected the development teams from outside distractions to maintain focus on sprint backlog and the project timeline
SCRUM MASTER/ANALYST WNC Insurance Services Chicago, IL 4/2019 – 3/2021
Facilitated daily scrum, backlog refinement, sprint planning, sprint review, and sprint retrospective meetings
Successfully gathered business and functional requirements by interviewing all of the stakeholders
Created Use Cases Diagrams via Visio
Coached and taught the teams on agile principles and scrum as the organization started the transition
Acted as a liaison to educate vendors about the business and functional requirements of clients.
Defined solid acceptance criteria to the user stories and wrote test cases
Managed the Kanban board to ensure flow and transparency
Created user stories in JIRA and managed the task associated with the respective user story by being in regular communication with the team
Resolved conflict, improved morale, and helped teams to establish clear goals so they can meet certain deadlines
Answered, evaluated and resolved problems reported by end-users and upon requirement, escalated to IT management and other support teams
Encouraged transparency, accountability, and collaboration
Provided production support and created well-versed user guides and training manuals
BUSINESS ANALYST/FACILITATOR, DT Consulting Chicago, IL 12/2017 – 4/2019
Coordinated with the product owner to write user stories and identify acceptance criteria for customer interface application
Collaborated with team members to develop strategies for increased efficiency and improved execution ideas that drove great team results and success
Managed projects budgets by monitoring expenditures and calculating forecasts
Led sprint planning, sprint reviews, sprint retrospectives, and daily scrums with the development team
Supported team by helping them remove impediments
Helped the quality assurance testing to ensure the user stories are completed
Evaluated and resolved problems reported by end-users and upon requirements, escalated to upper management/other support teams
Provided burnup charts to upper management to provide insight to the project
Assisted the Product Owner with managing the JIRA board and ensuring there is clarity within the user stories & acceptance criteria by being in regular communication with the team
ANALYST/SUPPORT COORDINATOR, American Family Insurance Chicago, IL 3/2017 - 11/2017
Supported team by discussing potential impediments and distractions and coached them on how to address them
Facilitated working agreement meeting
Invited collaboration and when conflict came up, brought them up to talk through them
Prepared documentations to management
Communicated with faculty members, collected feedback on current processes, and coordinated to solve issues and improve customer service level
Served as a liaison between employees and customers
Developed/maintained a positive relationships with customers
BUSINESS ANALYST ASSOCIATE, Panda Express Chicago, IL 1/2016 - 3/2017
Coordinated with the Product owner to create user stories
Managed projects budgets by monitoring expenditures and calculating forecasts
Provided burnup charts to upper management to provide insight to the project
Coached new staffs and instilled working principles
Adapted to a fast paced environment and coordinate/executed on changes to the technology systems
Prepared documentations and financials to upper management
Served as a liaison between employees and customers
Conducted retrospectives on daily financials and operation’s productivity
EDUCATION
Bachelor of Business Administration & Marketing, Illinois Institute of Technology
Contact this candidate