Areas of Focus

Contract Management Business Administration Program & Project Management

Goal-driven, detailed oriented and seasoned professional with extensive experience in all aspects of contract and proposal development and management.

Effective at planning, monitoring, and managing multiple projects and tasks simultaneously without compromising the efficiency and quality; with the ability to meet strict deadlines and adapt to fast-paced work environments. Expert at drafting, reviewing, negotiating, and implementing federal, state, and local government contracts; marketing agreements; and nondisclosure agreements. Well-versed at designing roadmaps for future forecasted projects, revising existing processes to identify areas for improvement, and rendering support to current projects to meet established goals. Equipped with articulate communication, negotiation, and interpersonal skills in building positive work relationships with professionals of all levels.

Profile

Demonstrated record of accomplishment, of managing teams, contract administration, compliance programs, and client relations and developing training programs for high profile agencies with U.S. government multi-million dollar contracts. Managed contracts for government agencies such as; Government Services Administration (GSA) Federal Supply Schedule (FSS), Department of Defense (DOD) NAVY FISC, United States Secret Service (USSS), Social Security Administration (SSA) Information Technology Service Management (ITSM), and Federal Emergency Management Agency (FEMA). Strong comprehension of Federal Acquisition Regulations (FAR).

CORE Competencies

Program and Project Management

Deployment Management

Database Management

Contract Management

Account Acquisition

Personnel Training and Development

Cross-functional Team Collaboration

Client Relations and Negotiations

Quality Assurance

Process Improvements

Professional Experience

Contractor, IT Deputy Program Manager Jan 2014 – Present

Zolon Tech

Social Security Administration, Woodlawn, MD

Currently serve as point-of-contact for Contracting Officer Representative (COR), supporting Information Technology Service Management (ITSM) contract, in all contractual matters and liaison between corporate management and over 50-contractor personnel for a total contract ceiling amount of nearly $95M. Manage, coach, and motivate contractual staff; conduct special projects; compile monthly and quarterly status reports in addition to leading weekly status meetings. Manage contractors across several internal divisions successfully achieve project tasks and deliverables, as well as project scope, budget, schedule, and quality metrics.

Examine and authorize invoices for payment to Social Security Administration for services.

Skilled with working with end users to manage fiscal administrative policies and procedures. Familiar with agency’s budget and financial policies and practices.

Identify areas of improvement regarding contractor billable hours, travel budget, expense reports and make recommendations to increase efficiency and effectiveness after gathering background information and preparing material for review.

Intermediate and Advanced knowledge of Microsoft 365 applications such as: Outlook, Skype, Forms, SharePoint, Word, Excel, Outlook, OneNote, One Drive, and Planner.

Provide and monitor monthly contract deliverables to COR, Branch Chief, Team Lead, Contracting Officer (CO) and corporate management and discuss quality of service, timelines, business relations, recruiting and turnover.

Familiar with Microsoft Teams as collaborative tool, currently leverage chat feature for on demand conversation with team and business partners as well as share documentation and annotations during meetings.

Work with corporate headquarters at all levels and in all departments, regarding proposals and operational compliance matters with significant revenue and other liability exposures.

Resolve personnel and performance issues such as lateness, absenteeism, leave, slow response to work request and quality of work while serving as a liaison between client, contractors, and corporate.

Manage Administrative contract matters for all contracted employees such as Security Awareness Certifications, Clearance Documents, Timesheets, Leave, Travel Expense documentation, Technical Progress Reports, and Performance Appraisals.

Resolve complex technical, strategic and business issues within tight time constraints.

Coordinates recruiting efforts to meet contractual requirements by recruiting, identifying candidate and filling vacancies to support Task Order. i.e. C2C, subcontractors, direct hire.

Analyze Variance reports identifying and quantifying differences in actual revenues monthly and yearly

assist with planning of future Fiscal year budgets.

Contractor, IT Lead Federal Project Administrator Jul 2012 – Apr 2013 Presidio Network Solutions, Greenbelt, MD

Investigated project variances and submitted variance reports to management-reviewed budget report, ensured projects were within budget and reported high burn rates to management to remain within scope of the project.

Collaborated with receivables staff and resolved unpaid contract billing.

Reviewed and approved time sheets for approximately 75 Engineers, assigned to multiple contracts, and accounted for totals related to project work, assets, and expenses. I.e. travel, material etc.

Maintained project-related records including contracts and change orders, Statements of Work (SOW), modification requests and contractual modification tracking.

Managed Periods of Performance (POP), which specified the allowable time for projects such as start and finish time, number of hours approved for weekly and monthly billing, location of assigned work for completion, and other areas related to scheduling.

Managed Contract Line Item Number (CLIN) structure, ensured commodities acquired were traceable for accounting classification on Federal Government contracts needed for reporting and billing purposes within the accounting system.

Analyzed historical data to locate errors and make necessary corrections.

Monitored and ensured no accounting discrepancies identified within any assigned accounts managed.

Provided technical advice on day-to-day operational problems to supporting departments and handled sensitive and difficult vendor payment problems.

Reviewed unfriendly practices and implemented processes that enhanced overall customer experience

Collaborated with regional sales teams to provide the best customer experience for project implementation.

Wrote various documents, including letters of default, termination, demand for payment, amendments, and assignment and assumption agreements.

Accountable for Company compliance with laws, regulations and guidelines.

Responsible for providing a position of greater expertise and experience to handle the increasingly complex contract and higher revenue impacting matters occurring on an increasing volume basis and improving the efficiency of the proposals organization within IT, sales, and finance organizations utilizing appropriate systems, as well as qualitative skills.

Oversaw federal government contract deliverables for national federal government contracts and federal blanket purchase agreements (BPAs).

Contractor, IT Associate Project Manager Jan 2010 – Feb 2012

Constellation Energy-BGE, Baltimore, MD

Managed staff of 25 project team members and delegated key components such as gathering and analyzing data, distribution and modification to process and procedure documentation and creation of system training material. Supported project management efforts with the utilization of Microsoft Project 2010 to monitor resources, and track tasks.

Administered User Acceptance Test plans (UAT) to guarantee adherence to standard methodology and high-degree standardization for customized web based billing system migration.

Led weekly meetings with leadership such as Service Managers, Operation Managers, Area Managers, and Directors and discussed critical risks and issues. Evaluated and recommended resolutions.

Provided project updates inclusive to budget, scheduling and reporting deliverables.

Identified potential situations and presented them to management with suggestive corrective actions.

Facilitated daily and weekly status calls with relevant functional groups across the entire project life cycle

Supervised teams across several internal departments to successfully achieve project tasks and deliverables, as well as project scope, budget, schedule, and quality metrics

Project Management/Contract Management Jan 1998 – Dec 2009

Verizon Wireless, Laurel, MD

Curriculum Developer, Government Operations Dec 2008 – Dec 2009

Developed government and sales service and customer relations training program for Federal supported contracts to optimize successful government relations and customer satisfaction. Closely worked with sales department to ensure compliance to Sarbanes-Oxley regulatory requirements. Rendered support to contract management consultants supporting FTS Crossover, FBI, GSA-FSS, FISC Navy, USPS, Army, Air Force, and DTSW contract vehicles.

Collaborated with 10-member management team and evaluated, interpreted and conducted needs-assessments to determine training deficiencies and developed training to improve deficiencies.

Managed project logistics such as project plans and project scheduling in addition, prepared reports, viewed critical risks and uses and managed project cost.

Coordinated and led project-related meetings; including creating the agendas, assimilating meeting materials and minutes.

Provided training in proposal matters and procedures, offered advice for technical improvements.

Project Management Consultant, Contract Management Oct 2007 – Nov 2008

Served as project manager for United States Secret Service BPA, oversaw successful management of agency migrations and deployments, project and programs. Managed procurement and contract activities, interpreted regulations and ensured compliance with company and agency policy requirements and regulations, in addition, coordinated and monitored short-term strategic planning process for high profile federal contracts. Developed project scope, assessed risks and challenges and led all project planning, timeline review and proposal generation along with budget development by compiling and editing budget submission.

Developed and maintained formal procedures for consistency and increased productivity and implemented methodologies to improve external and internal customer relationships.

Qualified proposal opportunities (bid “go / no go” decisions) and project managing the production of formal submissions to complex enterprise-level RFx (e.g., Requests for Proposals, Requests for Quotes or Requests for Information) issued by Wireless Business Group accounts, including collaboration with multiple third parties as needed for joint submissions.

Maintained total compliance with all GSA and DOD prerequisites and successfully navigated complex and demanding government contract regulations.

Communicated project expectations to team members and stakeholders in a timely and clear fashion, also liaised with project stakeholders on an ongoing basis.

Conducted audits of various departments to ensure that said offices were functioning in compliance to organization and federal regulations and guidelines as it related to drafts, the generation thereof, the storage and safeguard, and documentation for the completion of monthly reporting.

Contributed to the creation and contracts and proposals, as well as the research, analysis, planning and development of projects and strategies regarding joint contractual opportunities and offers

Generated and submitted monthly reports to customers, which included rate plan analysis, trend analysis and account activity.

Deployed federal government contract deliverables, with focus on contract compliance. Guaranteed compliance with internal and external submission deadlines for each contract and proposal response throughout the contract life cycle process

Technical proposal administration expert of the Contracts organization to include developing and implementing administration policies and procedures.

Point-of-contact for national Sales Directors/Account Managers.

Serves as the federal government contract administration subject matter expert for the Sales, Headquarters, and Market teams

Supervisor Project Administration, Government Operations Dec 2005 – Sep 2007

Supervised team of 45 administrative coordinators responsible for diverse core responsibilities including, but not limited to, office and administrative support, communications support and project management support. Analyzed contract requirements, communicated details to management and made key recommendations to improve billing structures; provided status of billing, maintained burn rates, tracked progress of high-level deliverables, project plans, and other project documentation associated with the projects using MS Project and other project reporting tools

Developed and conducted reviews, appraisals and disciplinary actions for administrative support staff.

Established and maintained electronic database filing systems according to office procedures to ensure the expeditious retrieval of information.

Generated reports required to monitor contract compliance and developed and implemented purchase order database for real -time tracking, in MS Access, of Purchase orders and Purchase card activity, reviewed invoices for accuracy.

Analyzed contract requirements, communicated details to management and provided guidance regarding for contractual inquiries such as; Task Order changes, Statement of Work, Period of Performance and procurement deadlines.

Devoted efforts in ensuring that all mailboxes were staffed at all times, maintaining adherence to two-hour response times for all emails received by the Federal Acct Program Management and Federal Acct Purchase Orders mailboxes

Evaluated purchase orders for accuracy in terms of funding, period of performance, contract number, and customer signature

Reviewed customer contract requirements and offered suggestions for billing platforms and structures

Supervisor Internet Response, Government Operations Nov 2004 – Nov 2005

Supervised team of 40 National Administrative Support Service coordinators responsible for ensuring day-to-day support services to leadership i.e. travel, scheduling, and resource management assistance, developed and recommended administrative processes and procedures to assure efficiency.

Developed staffing and planning models to guarantee ideal bolster administrative backing to the business.

Established productivity metrics and quality targets for direct reports, administered coordinator performance agreements for calendar year.

Developed, weekly and monthly tracking, and reporting on specified performance metrics along with quarterly operation review for future projections.

Supervisor Billing, Government Operations Mar 2002 – Oct 2004

Maintained total leadership of 45 direct reports responsible for monitoring progress of projects, investigating variances, approving expenses, and ensuring project billings issued and payments collected for government agencies; coordinated regular training and administered yearly performance appraisals.

Introduced deficiencies and developed actionable plans to improve performance.

Gathered financial data and reported to management all identified opportunities regarding project profitability and made recommendations on opportunities for future budgets.

Developed procedures and directives in the areas of administrative payments.

Ensure payments made in accordance to the terms and conditions of contract.

Authorized access to project accounts and approved transfer of expenses into and out of project related accounts.

ADDITIONAL HISTORY

Supervisor National Accounts 2001 - 2002

Senior Specialist Credit Order & Operations 1999 - 2000

Specialist Support Services 1998 - 1999

Substitute Teacher, Baltimore County Public Schools 2012-2013

Education

Project Management Professional (PMP), 2020

Certified through Project Management Institute (PMI) – Harrisburg, PA

Master of Business Administration and Management, 2014

Strayer University Washington – Washington, DC

Business Administration and Management *Cum Laude, 2010

Sojourner Douglas College - Baltimore, MD

Credentials

Certificate in ITIL Foundation Learning Tree, 2015

Master Certificate in Applied Project Management Villanova University, 2007

Certificate in Legal Executive Administration Gibbs Business College, Montclair -1998

Technical proficiencies

Microsoft Office Suite, Microsoft Project, MS Access, Adobe Pro, My Business, WFM, Net Ace, SharePoint, Visio,

Microsoft 365, Windows X, Microsoft Dynamics (Great Plains)

Professional Development

Project Management Training Needs Assessments, MS Project Level 1 & 2, Intermediate/Advanced MS Excel/Word

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