Product Quality Specialist

Nijea Henning

Phone: 414-***-**** Email: ************@*****.***

OBJECTIVE

Industrious and focused quality assurance inspector with 3+ years of experience ensuring the production of exceptional products, instituting process improvements, and guaranteeing customer satisfaction

PERSONAL ATTRIBUTES

●Strong communicator

●Leadership and management

●Planning and organizing

●Keen attention to details

●Computer skills: Microsoft word, Excel, PowerPoint

●Documentation and records

●Quality

●Analyzing

●Process inspections

●Continuous Improvement

●Problem-solving

PROFESSIONAL EXPERIENCE

Product Quality Specialist 7/2017 - Present

Versiti; Blood Center of Wisconsin Milwaukee, WI

Assist QA management in training and support of other inspectors

Interact with various internal departments to ensure accuracy and proper deliverance of required documentation

Processes orders for blood, components and derivative products consistent with regulatory SOP while meeting customer expectations

Identify deviations and ensure proper corrective actions

Perform final quality assurance review and release for all product shipments and associate documents to ensure product meets customer specifications

Perform regular quality compliance audits of manufacturing records, donor processing, plasma collections, product sampling, processing storage and shipping

Ensures accuracy in recording CAPA (Corrective and Preventive Action) and equipment failures

Ensuring Good Manufacturing Practices are followed by performing GMP audits

Analyze tracking and trending data and determines appropriate actions to improve trends

Maintain all necessary quality records and documents per regulatory and inventory requirements

Manages available product inventories to maximize efficient shipment of blood and derivative products

Prevent non-conformance reoccurrences and improving organizational processes and procedures

Document technical inspections of medical and biohazard materials

Warehouse Order Selector 9/2016- 7/2017

Roundy’s Distribution Center Oconomowoc, WI

Managed and organized incoming stock

Weighed, measured, and checked incoming materials, supplies, and equipment for upkeeping of records

Checked and inspected goods received for acceptable quality

Assisted in the packaging and shipment of items

Lifted items weighing 20-100 pounds

Operate industrial equipment

Execute job duties within established engineered labor standards

Begin the selection, driving the pallet jack through the warehouse, selecting cases as directed

Sales Consultant 8/2014 – 11/2016

Best Buy Delafield, WI

Coached new employees in how to recognize and approach prospective customers

Maintained a dynamic environment where customers felt supported and left delighted

Inspired customers by presenting them with the latest technology.

Used innovative training tools to stay current on latest technology

Drove profitable growth and Increased traffic to store by 50%.

Achieved individual and department goals

Shift Supervisor 11/2011 – 7/2014

CVS Pharmacy Wauwatosa, WI

●Managed the overall operation and performance of the store

●Maintained the appearance of the store

●Managed product placement and setup of stores displays

●Provided excellent customer service by utilizing extensive knowledge of products

●Managed stocking and counting inventory

●Trained several associates to become cashiers, photo specialists, shift leaders, and assistant

●Created the weekly schedule based on hourly budget, forecasted sales, and work flow.

●Conducted interviews and assisted in the Onboarding process.

EDUCATION

Bay View High School Milwaukee, WI

HS Diploma

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