Sales Agent

VANJA POPOVSKA

Vladimir Komarov **-*/**, **** Skopje, North Macedonia

DATE AND PLACE OF BIRTH: January 14th, 1972, Skopje

E mail: *********@*****.***

Mobile: +389**-******

Nationality: Macedonian

Family status: Married, 2 chd

EDUCATION:

University for tourism and catering industry “St.Kliment Ohridski, bachelor degree

University “St. Kiril & Metodij” Faculty of Biochemistry (two years),

High school diploma: “Nikola Karev”-biochemistry

COURSES:

Training for group reservation

Basic Passenger Tariff

EMD

Amadeus Ticketing 1

Amadeus Ticketing 2

Driving customer Service Excellence,

One world FQTV program Rel 2015,

One world events Rel 2015,

Customer care case management system,

IATA R1-Basic course in reservation and sales (17.04-29.04.1997)

IATA T1-Tariffs and ticketing course-basic (05.05.-21.05.1997)

ARCO

AMADEUS CRS

WORK EXPERIENCE:

Dates: 01sep-present

Name and adress of employer: Vipper

Occupation and position held:

Head of airline department

Main activities and responsibilities:

Monitoring OCC system, bookinng, GDS system contrioer, sales reports, DCS system controler, test web vipper.com, customer support, sales.

Dates (from – to) 2017, Jun- 2020, Apr

Name and address of employer: Qatar Airways Group, Skopje

Occupation or position held:

Senior sales support agent 2019 - present

Senior Reservation & Ticketing agent. 2017 - 2019

Main activities and responsibilities: Responsible for bookings, issuing, reissuing tickets, monitoring bookings throughout the working day, responsible for group reservations in CTO and agent’s groups, sales reports, ensure all bookings & reservations are processed accurately, responding to all phone enquiries promptly, courteously and in a friendly manner, building strong relationships with clients, handle inquiries, problems encountered by the corporate/agent, provide maximum technical support to the agents, research and analyze individual markets, ability to achieve branch, team sales and profitability objectives, monitoring bookings throughout the working day, monitoring competitor activity in order to maintain the most competitive rates, every day contact with MK agents and transferring information to the commercial team due to better service.

Dates (from – to): 2016 May- 2017 Jun

Name and address of employer: Etc Travel

Occupation or position held : Ticketing department,

Main activities and responsibilities : travel brochures & promotional literature are displayed Booking, issuing, reissuing tickets, arrangements, hotel accommodations, VIP reservations, up selling relevant add-ons, like, insurance, excursions, currency etc, monitoring bookings throughout the working day, Planning and coordinating promotional campaigns for air and land based European vacations, Advising on and organizing visas & passports, ensuring prominently, Complying with all relevant laws and travel business legislation, Handling high numbers of incoming calls from direct customers and travel trade,

Offering holidays to a wide variety of long haul luxury destinations.

Dates (from – to): 2014 -2016(may - Jun),

Name and address of employer: VAS tour operator-GSA of Alitalia for MK

Occupation or position held: Supervisor, ticketing, booking, group reservations and price analyst for Macedonia and Kosovo market,

Main activities and responsibilities: Negotiating corporate and best rates with hotels, Providing general staff supervision and advanced agent training or computerized systems operations, monitoring competitor activity in order to maintain the most competitive rates.

Dates (from – to): 2000- 2014 (Aug - apr)

Name and address of employer: T.A.Euro Turist Club

Occupation or position held: Ticketing, booking, sales agent for air tickets and travel arrangements,

Main activities and responsibilities Introducing the hotels facilities to the customers, organize charter flights, prepare holiday packages for customers,individually and for group travelling, keeping up connections with regular customers and increasing retaliations. Coordinate work activities, Monitoring bookings throughout the working day, negotiation with hotel management about corporate prices, organize hiking tours for MK to increase domestic tourism.

1999-2000(aug- Aug): Megrimi Air-Skopje (T.A.”Euro Fly”-Skopje) booking and sales agent.

1998-1999(July-aug)-Travel Agency “Dollar Tours”Skopje-booking and sales agent

1994-1995(Sep-Sep) MAT (Macedonian Airlines)-sales manager at office and

International airport of Skopje.

1994(July) INEX-Travel Agency-GSA of Austrian Airlines and Lufthansa- sales agent

PROFESSIONAL SKILLS

Languages: Macedonian, English, Serbo-Croatian, Bulgarian, Turkish (first level).

Computer skills: Competent using Microsoft Word, Excel, Typing and travel system’s for booking, CRS- “AMADEUS” and “ARCO”, internet, PC

Full current clean driving license.

INTERESTS

I have travelled to Europe, the USA and Africa, skiing, reading.

RELEVANT ABILITIES:

Reliability

Effectiveness

Self-motivation

Calm and patient

Communication

Creativity

Commitment to confidentiality

Commitment to professional growth

SKILLS SUMARY:

Strong interpersonal skills, particularly in dealing with difficult situations, such as disgruntled customers. Computer skills. Multilingual. Paying attention to details in a chaotic work environment and tendency to be progressive and willing to accept new ideas. Passion for learning and exploring, able to develop relationships with suppliers to obtain cost effective prices.

REFERENCES – Available on request.

Contact this candidate