Service Manager

Patrick Climer

704-***-**** *******.********@*****.***

SUMMARY

All the following using Kaizen Principles, 5S/5Y, Gemba, and Lean Manufacturing Methodology, with proprietary SAP or ERP system software and ADP/KRONOS keeping things moving. Building teams from within for the long-term health of myself and everyone around me no matter the site or the circumstances.

EDUCATION

James Madison University – M.B.A. Six Sigma – Green Belt

PROFESSIONAL EXPERIENCE

Container Pros/Can-Do Services 2010 - Present

Director of Operations

Participate in all lines of business but focus is on the 3PL and Service Contract side of the operation. Sites are across 10 states.

© Project Management © 3PL Manufacturing Facility Management © Service Contracts

Container Pros is a consulting firm within the waste industry. Auditing, routing, service contracts, assembly and delivery, and removal are a few of the options offered.

Can-Do Services takes those temporary project needs and offers full-time staffing coverage for any company of any size in several different lines of business from Manufacturing to E Commerce

3PL MANUFACTURING

● Responsible for maintaining client relations with accounts: 16 Accounts P&L/Budgeting for all totaling 2400 employees

● 15 of the sites are 24/7 365 manufacturing facilities, other is an E Commerce fulfillment facility

● Responsible for reviewing financial reports: Coaching / Train all site managers to understand the why / when

● Oversee all operations (warehouse, dispatch, customer service)

● Using Gemba walks, Six Sigma, 5S, and lean practices to create standards within any labor department I manage

● Develop the standard practices for data, labor, and reporting to ensure maximum efficiency and success

● Advance every aspect of the business using metrics to engage and empower all those within the organization

● Manage all employee issues within the HR bubble. Staff for yearly and seasonal needs

SERVICE CONTRACTS

● Responsible for maintaining client relations with accounts: 5 Accounts P&L/Budgeting for all totaling 50 employees

● Develop both short-term and long-term labor needs as required

● Find, negotiate, and train temp/Can-do employees for service portion of project

● Reconfirm all issues and discrepancies while setting up action plan

● Set up action plan and educate customers /employees of how, why, and how not to repeat mistakes

PROJECT MANAGEMENT

● Prepare raw data into usable Excel documents for eventual blanket coverage

● Responsible for collecting data using municipalities and tax collection offices

● Collect, check, and situate all data into spreadsheets used to confirm billing

● Manage all employee issues within the HR bubble. Staff for yearly and seasonal needs

● Seek out, strategize, and sell products to businesses in need

Urban Express 2010 – 2015

GM

Oversaw the facilities operation's including shipping, receiving, transportation, warehousing, and administration. Supervised staff and oversaw day-to-day operations. Major Retail/Big Box presence

Urban Express was a Final Mile Home Delivery Service of numerous different companies in NC, VA, and SC

FINAL MILE / 3PL

● Manage trucking dispatch, DOT fleet compliance and all distribution/transportation planning and strategic activities

● Manage all vendor accounts (IKEA, Home Depot, Lowes, Amazon, etc.…) for warehouse operations

● Responsible for managing independent contractor drivers and operational personnel in a way that increases productivity

Carolina Craft Distributor 2006 – 2010

Operations Manager

Company started with 3 people. Oversaw the facilities operation's including transportation, warehouse, and administration. Supervised staff and oversaw day-to-day operations. Major Retail/Big Box presence

Carolina Craft was an upstart distributor of craft beers, liquor, champagne, and wines of the world in both NC and SC

● P&L responsibility

● Establish, coordinate, execute all tastings, promotional events, and festivals in NC and SC region

● Daily sales objectives both direct and indirectly with customers from chain markets to corner bars

● Check in all drivers, manage cash, prepare bank deposits ● Drive routes when needed

● Recruit, train, and educate all new employees ● Maintain growth while lowering cost, efficiency up 20% last 12 months

● Negotiate expenses such as forklift maintenance, supplies, LTL, building maintenance, truck maintenance

Carolina Foods 2003 - 2006

Operations/Warehouse Manager

Responsible for a 3-shift operation. Multiple warehouses. Raw goods to finished product

Carolina Foods Inc is a private confectionery corporation and bakery headquartered in Charlotte, North Carolina. Founded in 1934, it is known for its Duchess brand honey buns and doughnuts and have been featured on the Food Network.

● Receive all inventory ● Responsible in rotating and stocking all products ● Pull all orders for next day deliveries

● Route all trucks and prepare invoices for drivers ● DOT Fleet Management

● Recruited, selected, and trained all employees in warehouse and driving staff

● Managed over scheduling and synchronizing of 30 truck local and long-distance fleet on daily basis

Tryon Distribution 1999 – 2003

Operations/Warehouse Manager

Responsible for 2 shift operation consisting of a.m. receiving and p.m. shipping. Routinely involved in events outside company walls concentrating on product growth and branding. Company grew from 30,000 sq ft warehouse to 200,000 sq ft during time employed. Major Retail/Big Box presence.

State-wide beer and wine distributor of high end and economy brand beverages. Privately owned and investor influenced company grew five times its size in the years employed. Company was also heavily involved in entertainment events including festivals, fairs, and sporting events.

● Oversaw a three-phase operation. AM Receiving, PM Shipping, and drivers consisting of 5 managers and 90+ employees

● Managed Charlotte 200,000 sq ft facility with 4 satellite facilities totaling over 300,000 sq ft

● Led work force consolidation project shrinking workforce by 30% while improving efficiency totals by 25% in first year

● Reconciled $10 million inventory on weekly basis including satellite locations

● Maintained facility maintenance and safety ● DOT Fleet Management

● Formulated $30 million annual budget with executive management

Southeastern Telecom 1995-1999

Southeastern Telecom was an installer and maintenance company for NEC and Inter-Tel phone and computer systems. SETEL was a southeastern regional company in TN, FL, SC, NC and GA.

Field Engineer

Responsible for installing and upholding service contracts that use NEC or Inter-Tel phone systems. Service area covered up to a 100 square mile radius, some overnight stays for extended service areas.

Little Pigs Bar B Que 1993-1999

Little Pigs was a multiple location BBQ restaurant that did catering and large venue service as well.

Trainer/Floater

Responsible for service at all locations and all events as needed. Served as a trainer every time a new location was opened as well as my other duties.

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