Service Customer, some forklift experience, combilift experience
Resume:
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LOUIS
MORNEAULT JR
************@*****.***
Houston, TX 77064
SUMMARY Team-oriented individual demonstrating skills in customer service and organizational skills. Well-trained in troubleshooting, task management and reliability. Dedicated to safety, efficiency and team support.
SKILLS • Customer service
• Plant safety and organization
• Components assembly
• Quality control
• Equipment operation
• Technical skills
• Organization
• Problem resolution
• Product inspections
• Supervision
• Process improvement
• First Aid/CPR
• Communications
• Planning and coordination
• Team building
• Inventory management
• Quality assurance
EXPERIENCE LINESMAN/PRODUCTION ASSEMBLER 08/2018 to 06/2020 Trumpf - Farmington, CT
• Processed written and verbal instructions, prints and work orders.
• Rotated through series of 3 different stations to completion based on customers required timeframes.
• Quality checked components to determine conformance to specifications, disposing of any unacceptable parts.
• Moved supplies, finished products and heavy machinery with help of combination forklift and overhead crane system.
• Used operational knowledge of systems, parts and components to solve problems arising during assembly.
• Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
• Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
• Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Collaborated with team members to complete demanding projects under tight deadlines.
ONSITE TECHNICIAN 05/2017 to 07/2018
Clean Harbors - Bristol, CT
• Improved customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face conversations.
• Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
• Trained new team members to meet quality and efficiency standards for each project.
• Inventoried required material, tools and equipment to record product on-hand or to be ordered.
• Completed daily appointment schedule to drive quality and timely service.
• Followed safety guidelines
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• Demonstrated efficiency and dedication to quality by successfully contributing to over completed jobs.
• Handled all delegated tasks.
• Improved operations by working with team members and customers to find workable solutions.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Recognized by management for providing exceptional customer service. FIELD SUPERVISOR 04/2014 to 08/2016
Club Assist US LLC - Hartford, CT
• Supervised teams of field technicians, responding to inquiries and resolving conflicts.
• Broke down technical information to customers.
• Maintained field equipment and performed troubleshooting techniques to keep all tools fully operational.
• Resolved customer issues relating to initial call -vehicle issues by determining if tow was necessary or roadside resolution was available.
• Worked easily with technical professionals such as roadside contractors.
• Drove increased sales and service levels through contractor training and direct service calls
• Monitored roadside drivers to ensure compliance with AAA standards, managed customers complaints along with roadside driver conduct. EDUCATION AND
TRAINING
Technical Careers Institute - Windsor, CT
Automotive Technology
Automotive Technology, 06/1987
EC Goodwin Regional Vocational Technical High Scho - New Britain, CT High School Diploma
06/1985
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