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Technical Writer Support

Location:
Hackensack, NJ
Posted:
March 23, 2021

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Resume:

JOSEPH FERRARA

** * ***** ******

HASBROUCK HEIGHTS, NJ 07640

adk4jf@r.postjobfree.com

201-***-****

OVERVIEW:

TECHNICAL WRITER with over ten years of Document Management/Quality Systems experience supporting mostly pharmaceutical clients such as Johnson & Johnson, Schering-Plough, Stryker Orthopaedics and Merck.

●Strong experience in IT infrastructure Architecture, Configuration Management and Data Center/Disaster Recovery operations.

●Strong applications-support background in enterprise software environments and extensive experience supporting and implementing FDA-regulated document management systems.

●Experienced in documenting business requirements, use of diagrams and flowcharts, developing and executing test plans and test cases to support new releases.

SKILLS PROFILE:

●Microsoft Suite (Word, Excel, PowerPoint, SharePoint)

●Content/Document Management Applications: SharePoint, Documentum, eRoom, EDMS, Windchill.

●Document Publishing Applications: FrameMaker, Adobe Acrobat Professional, Adobe LiveCycle Designer.

ASSIGNMENTS:

TOURO COLLEGE OF DENTAL MEDICINE – at New York Medical College

(9/18-Present)

●Edited and revised 400-page policy manual for dental students.

●Worked with Dean of students to streamline school processes and policies for new policy guide.

MERCK Research Laboratories, Clinical Systems - SDLC Technical Writer/Requirements Gatherer. (5/12 to 8/12)/ (7/13 to 10/13)

●Created SDLC documentation for a Documentum-based document management system migration and enhancement project.

●Worked with technical teams to collect requirements and publish SDLC documents.

●Worked with quality team to ensure end products met the requirements for the new Merck

SDLC templates.

JOHNSON & JOHNSON, - Information Technology Services (ITS) - Business Intelligence - Business Analyst/Technical Writer.

(09/2012 to 04/2013)

●Responsible for Cognos TM1/Teradata release documentation including:

●SDLC documentation

●Test Scripts

●Service Guides and Manuals

●New Project Questionnaires, SOP’s, and Work Instructions

●Created IQ, OQ, PQ’s for and other operations-related documentation.

●Mid-Point Project Documentation Audit 2/15/2013 resulted in zero observations.

JOHNSON & JOHNSON, Information Technology Services (ITS) - Disaster Recovery Operations - Technical Writer.

(01/2012 to 05/2012)

●Gathered new global Data Center/Disaster Recovery requirements and drafted and authored new documentation (master strategy and network, storage and facilities guidelines) to support new strategy.

●Reviewed initial drafts of all documentation with authors and made recommendations.

●Participated in high-level group sessions to discuss documentation parameters

●Worked with external consultants contracted to assist in the project and managed all project-related documentation.

JOHNSON & JOHNSON, Information Technology Services (ITS), Configuration Management - Technical Writer.

(09/2011 to 01/2012)

●Gathered requirements and authored SDLC documentation (functional specifications, user requirements, design specifications, Traceability Matrices, etc.) for a new global asset management database – Service Now (CMDB).

●Closeout Project Documentation Audit 01/15/2012 resulted in zero observations/ 2 recommendations.

●Revised information from existing process definition documentation and created new SOP and Work Instruction document drafts.

●Reviewed initial drafts with teams, jointly determining how to fill gaps.

●Participated in the review of the documents with Q&C.

●Identified, contacted and worked with owners of SOPs and WIs that needed modifications to support Service Now Release 1.

●Submitted new and/or updated documents into EDMS and actively participated in the review and approval process.

SANOFI-AVENTIS, Global Information Systems - SharePoint 2010 Applications Support.

(04/2011 to 07/2011)

As part of the SharePoint 2010 global rollout, worked to support the application development team providing technical and functional support, which included:

●Designing and developing beta training documentation site using web parts

●Working with developers to identify gaps, needs and known issues in third-party proprietary web-parts.

●Creating online video tutorials (Adobe Captivate) as training to support the Workspace.

KPMG, LLP, Advisory Services - SharePoint Training Applications Support.

(08/2009 to 01/2011)

●Developed detailed user requirement documents

●Provided detailed functional design specifications for technical teams that included use-case documents, diagrams, screen mockups and wireframes

●Developed and executed test plans and test cases to support new release

●Worked with programmers and analysts to create end-user training materials.

●Created FAQs, Quick Reference Cards, User and Administrator manuals and Risk Management-related SOPs.

JOHNSON & JOHNSON, Ortho Biotech - Clinical Affairs - Process Analyst.

(11/08 to 8/09)

●Created process SOPs based on Clinical Affairs workflows

●Analyzed Clinical Applications and Systems and prepared Requirements Documentation

●Created Clinical Systems checklists, work instructions, IQ, OQ, PQs, SOPs, and other IT related documentation used in database installations, upgrades, and patches.

●Prepared test logs and test scripts per Sarbanes-Oxley requirements.

●Created Clinical Systems Training Guides for end-users

STRYKER ORTHOPAEDICS, Quality Systems – Technical Writer/Systems Administrator.

(9/04 to 11/08)

●Worked with Quality Systems Documentation group to create, edit and publish companywide standard operating procedures and technical documents.

●Conducted internal audits of manufacturing and R&D areas for quality and environmental issues and issued reports to top management.

●Created training materials to support new releases/rollouts.

SCHERING-PLOUGH CORPORATION, Global Quality - SOP Writer/Technical Writer.

(09/01 to 09/04)

●As part of the consent decree, worked with senior-level management team in rolling out and implementing Quality Standards to 16 FDA-Regulated sites through Documentum document management system.

EDUCATION:

●BA, Communications 1994; Ramapo College of New Jersey

●MBA, Communications 2004; Fairleigh Dickinson University

References and Samples available.



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