Medical Assistant Service

Timia Mcmillian

Washington DC • 443-***-****

adk4i0@r.postjobfree.com

Skills

● Software: Microsoft Office Suite 2016 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 10 basic understanding of database

● Support: Service desk, Customer service support (email, phone, and in person), Sales Support (research market, product, service and client information)

● Project Management: Project Management individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes, SWOT Analysis. Basic understanding of SCRUM

● Sales: Maintain vendor to client relationships, Review data, Strategic solutions, Communication

● Certification(s): Microsoft Office Specialist (MOS) certifications, Child Development Associate, Phlebotomy Technician. Medical Assistant

Customer Service: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Build report with parents and family members of children in facilities care, Manage large amounts of incoming calls

Experience

Data Processing Solutions, Columbia, MD

August 2020- Present

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product questions as well as suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem

Keep records of customer interactions, process customer accounts and file documents

The College Board Reston, VA Information Technology Asset Management

March 2020 – July 2020

● Managed over 30 incident/ Service request daily, ensuring all incident are documented and tracked

● Conducted quality assurance call backs and surveys daily, implementing great communication with end-users, resulting in rapport building with customers

● Categorized and prioritized all request, improving time spent on task, resulting in end-user satisfaction

● Maintained and tracked 60 or more software and hardware, which assisted in faster deployment, resulting in cost reduction and improvement in my department

Voices of Little Angels Washington, DC

Child Development Associate April 2014 – July 2019

● Instructed 30 children over the course of multiple years using teaching Methods, providing relevant knowledge to further their skills.

● Designed 5 appropriate lesson plans weekly, insuring regulated development in children’s mobile and learning functions

● Trained a total of 5 Onboarding staff occasionally, improving performance in areas of operation of the company

Willy K’s Lanham. MD Cocktail waitress/bottle server

January 2018 – May 2019

● Delivered over 80 drink daily, creating efficient service

● Maintained operational flow by resolving over 40 inquires daily, providing excellent customer service

● Processed about 60 payments or more daily, meeting sales quota

Education and Training

Year Up, National Capital Region Arlington, VA Information Technology Training September 2019 – July 2020

● Participated in leading national career development program that prepares students for roles in IT support, project management, or frontline sales; program includes college-level coursework, career training, and a 6-month corporate internship

● Earned credits through the American Council on Education’s College Credit Recommendation Services; coursework focuses on track-specific content (such as, quality assurance, project management, or customer service), along with Microsoft Office applications, advanced Excel, business writing, and public speaking

OSSE Washington, DC -Child Development Associate Training October 2018

University of DC Washington, DC -Medical Training June 2017

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