Applying for Non Voice process in Bpo

Kavita Sharma

Address-***, Kakrola

Dwarka

Email Id:-********@*****.***

Mob- +91-815*******

Career Objective:-

I am seeking a competitive and challenging environment where I could use my skills in the best possible way for achieving the company’s goals.

Work Experience & Responsibilities:-

Digital Entrepreneur & Sales Coordinator :- (since 2015 to 2020 November

1) Make Purchased Wide Variety Of items & sold online doing promotion of products through multiple channels including social media, online ad campaign.

2) Interact with New customers & build relationship for returning customers.

3) Complete all purchase orders & invoices, Fulfilled Customers shopping needs. Maintained Timely Correspondence with clients throughout duration of sale.

4) Maintaining social media pages on daily basis, Responding to customers enquiries through email,Face book and what sup.

5) Handled Queries of clients Related to logistics like communicated order status, provided tracking and confirm delivery.

6) Maintained day to day operations of a busy online business.

Senior Shift Executive Bharti Airtel Ltd.:- (Playout Operations) Since 2008 to 2011 Manesar, Gurgaon.

1) Up linking & down linking of news feeds from many sources.

2) Scheduling program on air according to playlist or log sheet.

3) Using VTR (Video Tape Recorder) for ingesting the video into server.

4) Quality control of all program content, report any issue that require resolution prior to transmission.

5) Maintain audio & video of program as per industry Standards.

6) Working on PPV (PAY PER VIEW) Application & coordinating with content & LOG team regarding playlist.

7) Ingesting of content like songs, Movies, Promos & commercials for all PPV channels.

8) Quality Check Of programs like audio/video check, lip-sync out, Video Glitches.

9) Adding, Updating, Deleting Playlist for all active news segments on daily basis with the help of content team.

Zee Network Transmission Officer :- (Handling play out On-Air operations (Since 2006-2007) Noida.

1) Handling transmission panel for monitoring various channels.

2) Operations on Media client workstation includes caching of audio and video, Barcoding and recording of program tapes.

3) Handled operations for transmission operation include play list management. Controlling Playlist through Control panels. Cross-Checking Id’s of all commercials, promos, program that is mentioned on playlist from server.

4) Coordinating with Log Team (Marketing Team) for programs regarding playlist.

Academic Qualifications:-

1)Graduate (B.A) from B.R Ambedkar University, Agra 2001.

2)12th B.D Inter College, Mathura, 1998 Passed out with 2nd division.

3)10th B.D Inter College, Mathura, 1996 Passed out with 1st division.

IT & TECHNICAL SKILLS:-

1)2 Years GNIIT Certified Diploma Holder from Delhi, NIIT Institute.

2)1 Year Ecommerce Diploma from IGI Institute Mathura.

3)Digital Marketing short term Course from DTI institute Delhi.

Computer Language Skills-HTML,Java,Advance java,VB.net,Asp.net

Database-SQL Server, My SQL,

Basic Knowledge of Networking .

Strength:-

Dedication Towards work

Self Motivated

Positive Thinker

Place-Delhi Kavita Sharma

Contact this candidate