Service Customer
Resume:
Curriculum Vitae
Full Name
Nationality
E-mail/Mobile
Adress
Type of Visa
Yosra Bouadila
Tunisian
*************@*****.***
Mobile:
55085563
50705081
Al Dafna place 56
Villa 6 Qatar /Doha
Family Resident visa
Personal Statement
Bachelor Degree holder in English literature and civilization from the University of Arts and Human Sciences in Tunisia. I have a good experience and passion for translation in English, Arabic and French as well as administrative and secretarial skills. A customer service experience was the result of up to 9 years working in well-reputed companies in Qatar.
Education and Academic Qualifications
1.Bachelor Degree English Literature /American Civilization and Foreign Policy
Name of University: University of Arts and Human Sciences Tunisia
2.Linguistic Certificate: this is a certificate that third year students get from U.K as linguistic Stage.
Name of the Institution: Stamford Linguistic center U.K England
Research Subject: Criteria English people use to place someone socially
Experience Record
Marketing executive
Shipping Company :2005/2007
Place: Tunisia
Achievement/Task:
Translate e-mails and documents to English / Arabic and French
Deal with customers issues
Provide information about company service to promote sales.
Perform daily secretarial and administrative duties .
Make cold calls and meet potential clients to gain new leads and develop new business
Qatar airways 2007-2009
Place: Qatar / cabin crew
Achievement/Task
Excel in providing a five –star service and safety to passengers
Welcome and actively listen to passengers queries
Answer passengers needs and resolve issues onboard
Senior customer service representative
Oreedoo Retails Qatar 2011-2014
Achievement/Task
Achieved the best solved and followed up complaints
Successfully market Ooredoo services and new products to raise company revenues and win customers loyalty through continuous clients update and information
Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95%
Ensured the new clients will grow into a loyal customer base through reaching the best customers satisfaction and answering their needs
Supervisor customer service ENT Department Guest Service
Al Ahli Hospital 2015-20016
Reason of leaving : Resignation
Tasks
Successfully managed patients relationship by solving daily issues instantly and efficiently to maintain enduring customer relation and boost repeated business
Organize weekly schedules for receptionists and doctors
Successfully organize and make sure of daily smooth workflow for staff and patients
Organize monthly meeting with doctors to discuss issues and challenges.
Supervise and monitor a team to achieve the best result
Follow up insurance approvals and rejection
Arrange for coverage for all absentees and vacation
Evaluate and assess receptionists knowledge and performance by providing feedback and training
Key Accomplishments:
a.Zero unsolved complaint :strive to solve daily issues instantly avoiding escalation
b.Implemented new technique to solve a crucial and annoying problem walk-in patients
c.Enforced and improved communication between receptionists and nurses, which is crucial for a smooth workflow.
Social Secretary from November 2019 until present
Embassy of the Federal Republic of Nigeria
Tasks :
Translate Notes coming from the Ministry of foreign affairs (English –Arabic)
Write Notes to Ministry of Foreign affairs
Prepare applications for Diplomatic cards and Administrative cards to foreign Mission staff.
Prepare Airport Access cards .
Renew ID for local staff .
Communicate with Ministry of Foreign affairs .
Prepare weekly schedule for CDA and organize meetings.
Laising with representatives of Qatari Government to obtain government services .
Filing MOFA Notes and correspondences to and From MOFA.
Languages (Writing, Speaking and Reading)
Arabic
Native speaker
English
Excellent
French
Excellent
Italian
Fluent
Spanish
Moderate
SKILLS
Translation skills/ Customer Service skills /MS Office /Interpersonal and communication skills with “can do attitude “
References:
Name
Mohammad Al Saadi
Khalid El Emaddi
Position
Team Leader Oreedoo
CEO Al Ahli Hospital
********@*******.**
Mobile
55335443
55533005
Contact this candidate