Supply chain

Angel Kieu-Tien Nguyen

**** ****** ****** ***. ******.GA. 30096

Phone: 678-***-****

Email: *************@*****.***

SUMMARY OF QUALIFICATION:

Well rounded logistics professional with extensive knowledge in ocean and airfreight, import and export operations, domestic trucking, intermodal, and third party logistics. Seeking a career enhancing opportunity to best utilize my diverse skill set to enhance my employer’s overall supply chain. I am very customer focused with a background in sales, account management, operations and customer service. I have a clear understanding of regulatory compliance and security procedures, strong industry networking and vendor management skills and am fluent in both English and Vietnamese.

ACHIEVEMENTS/ACCOMPLISHMENTS:

NNR Salesperson of the month for 12 straight months

Promoted three time in 5 years with NNR Global Logistics

Fully implemented new business for six different divisions of a major automotive company within the first six months assigned to the account at Kuehne + Nagel.

Self-taught in Business Objects able to create exception reports, in-transit time reports, financial reports, KPI Dashboard and monitoring status reports that improve data quality and help customers to improve their planning and inventory.

Self-taught in Extranet Webpage and able to create webpage for customer that gave each business units and internal operational staff full access about the business scopes, download latest SOP, rate cards, contact information and market updates.

Self-taught KN Login, KN FreightNet, Bookright, CEIL and SALOG able to provide training to customers and internal.

PROFESSIONAL EXPERIENCE

KUEHNE + NAGEL -Atlanta, GA

Manager, KAM Customer Next+Gen Projects, March 2019 –May 2020

●Lead the rollout of the KPI Performance Dashboard project and successfully on boarded 50 top key account customers in one month.

●Improve the Business Object KPI data to show global and NAM inbound and outbound views

●Improve the KPI dashboard by including global and NAM inbound and outbound views and enhanced the dashboard by adding sea freight container utilization analysis

●Created Business Object report as well as Excel based internal and customer KPI dashboard to measure operational performance.

●Provided monthly airfreight and sea freight internal KPI dashboard to the business units managers

●Create standardized in-transit and exception reports for key account customers

●Supported the migration of the excel based KPI dashboard to Tableau & MS Power BI

●Work with KAM team to improve data quality for individual accounts

●Created and implemented internal KPI for managerial view and operational view.

●Responsible for setting up Customer Profiles, ACON, Salog Customer profile, and ensure all client IDs are linked correctly for customer account

●Responsible to create brokerage, in-transit and exception reports for customers

●Created a global standardized spend and volume report to support the KPI Dashboard.

●Created Business Object raw data, brokerage and customs clearance KPI Dashboard

Operational Key Account Manager, December 2014 – March 2019

●Worked closely with financial team and customers to keep the A/R current.

●Created internal and customer KPI Dashboards to measure operational performance.

●Created a global standardized spend and volume report to support the KPI Dashboard.

●Support and maintain the KPI Dashboard for all automotive global and corporate key accounts.

●Identified opportunities and secured an airfreight project worth 1.6M gross profit over 6 months.

●Created extranet webpage for customers, which gave each business unit and internal operational staff access to download latest SOP, rate cards, contact information and market updates.

●Interface between the Key Account Manager and K+N Operations to drive customer value/satisfaction and continuous improvement.

●Developed in-depth knowledge of customer’s business and associated supply chain requirements, while maintaining and building deep-rooted customer relationships and trust.

●Wrote and maintained ownership of the SOPs for six customer divisions.

●Drove operational excellence and improvements with all internal and external stakeholders via regularly scheduled business reviews. Prepare and lead customer QBRs.

●Proactively worked with customer and sales/operational staff in facilitating corrective actions.

●Developed new business opportunities by analyzing existing operational capabilities and client relationships (e.g. cost-savings programs).

●Acted as an escalation point for customers for any issues, and drove resolution/corrective action. Provided root-cause analysis drove continuous improvement and executed solutions regionally as well as globally.

●Business Intelligence – Development, Production and Analysis of customer specific reports.

●Drove configuration of KPIs to clients in close cooperation with GKAM, RKAM and Business Field Management.

●Maintenance of tariffs and manage new rate requests.

NNR GLOBAL LOGISTICS USA INC. – Atlanta, GA

Promoted to Key Account Manager September 2013 – October 2014

●Designated account manager for one of the company’s largest customers

●Responsible for revenue development, cost reduction, and overall performance globally

●Final escalation point for compliance, shipment problem resolution, billing integrity, and rate management

●Increased volume ocean import from 20 TEU/month to 100-120/TEU per month

●Gained new export business from two divisions for continuous shipments of 12-20TEUs/weekly.

●Increased air tonnage from 5tons/month to 20 tons/month

●Took control over ocean pricing and negotiated directly with the carriers that contributed an additional $15-20K per month in gross profit.

●Created and maintained SOPs for all NNR offices and trained the sites of the procedures

●Participated and drove RFQs & QBRs in multiple locations

Promoted to Senior Account Executive Feb 2012 – Sept 2013

Promoted to Account Executive July 2010 – Feb 2012

●Responsible for Southeast USA sales development for the Atlanta branch

●NNR USA Salesperson of the month for 12 consecutive months.

●Managed entire customer relationship and ensured new accounts were properly implemented, managed and supported

Inside Sales/Customer Service June 2009 – July 2010.

●Established and maintained current client and potential client relationships.

●Identified and resolved client concerns.

●Provided import and export quotation including airfreight, ocean freight, trucking, and brokerage.

●Negotiated rates with steamship lines, trucking lines, airlines, agents, and vendors.

●Worked closely with internal departments, customers, carriers, and other parties to ensure proper coordination and logistics of shipments.

UNITED LOGISTICS CORP. - Alpharetta, GA

Operations Manager May 2008 – May 2009

●Developed an agent network in 30 countries.

●Negotiated contracts with steamship lines, trucking lines, airlines, and agents.

●Managed and secured RFPs which resulted in over $10,000 in additional profit/month

●Responsible for processing business correspondence such as service proposals, rate quotes, and bookings.

●Responsible for Air and Ocean export documentation

●Developed and maintained a comprehensive administrative process that improved the efficiency of day-to-day operations by 10%.

●Managed all customer service aspects of air and ocean shipments within the Southeast region

HYUNDAI AMERICA SHIPPING INC. - Atlanta, GA

Inside Sales February 2004 – April 2008

●Maintained relationships with clients through services to direct shippers, NVOCC’s, and freight forwarders specifically pertaining to the Asian, European, and Latin American markets for both import and export.

●Negotiated rates with current and potential clients in order to facilitate commitments to service contracts.

●Responsible for the local region E-BIZ super user set up including selling, training and assisting customers to utilize company website

●Prepared contracts, including processing and preparing drafts, amending, and filing.

●Accountable for solving problems on rate quotations and contract negotiations.

●Proactively managed top ocean accounts for Southeast region

●Participate in joint sales calls with outside sales in assigned territory.

●Managed company expansion project including coordinated vendors, technicians and migrated networks.

●Responsible for Sales & Marketing reports

●Managed office accounting payable, receivables and supervised administrative duties as needed.

EDUCATION:

2003 Bachelor of Business Administration in Finance, Georgia State University, Atlanta, GA

COMPUTER SKILLS: PowerBI, Tableau, Business Object (BO), Proficient in Microsoft Office programs (PowerPoint / Excel / Outlook / Word), Oracle ERP, WMS, AS400, Magaya Cargo Explorer, Powernet, AES PC Link, Internet savvy.

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