Meenakshi

Email: adk4f5@r.postjobfree.com 732-***-****

SUMMARY:

Salesforce Certified Developer and Administrator with around 5 years of IT experience in Analysis, Design and Development of various CRM & Web-based applications which includes 5 years of experience as Salesforce.com consultant with proficiency as Developer & Administrator

Good knowledge on Software Development Life Cycle (SDLC), Agile, Waterfall and Scrum Methodologies.

Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.

Experience in SFDC development in implementing Apex classes, Apex triggers, Visualforce, working on Force.com IDE, SOQL and SOSL.

Configured, implemented administrated and maintained the salesforce.com platform.

Experience in creating and maintaining various profiles and feeds on SFDC Chatter Plus.

Good at administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.

Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and Lightning Components.

Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.

Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.

Good understanding of the Apttus CLM and Implemented CLM solution using APTTUS CLM. Worked on custom code to enhance User Experience.

Worked on Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

Experience in working on Eclipse IDE using Force.com plugin and Developer Console.

Extensive development experience with best practice implementations using Process Builder, Apex (triggers, batch classes, and inbound email service classes), Visual-force pages.

Implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships, validation and formula fields to the custom objects.

Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.

Proficiency in Sales Cloud and Service Cloud features. Worked on Salesforce Communities and performed configuration and customization to client facing interface.

Experience in working on Salesforce.com Sandbox and Production environments.

Hands on experience in Java, JSP, Servlets, REST Web services, Struts for design, coding, performance tuning, testing and maintenance of software applications.

Work experience on various languages like SQL, Oracle, XML, and JSON.

A quick learner to new concepts, Applications and implement them in the project successfully.

Highly Organized and independent; able to prioritize and coordinate tasks effectively to accomplish timely project completion.

Personal Certification:

Certified Salesforce.com Salesforce Administrator (ADM 201)

Certified Salesforce.com Salesforce Developer Platform1 (DEV401)

Apttus CLM (201) certified.

TECHNICAL SKILLS:

Salesforce Technologies

Apex Classes, Salesforce CRM, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages

Apex, Java, C, C++

Web Technologies

HTML, CSS, JavaScript, SOAP, REST, jQuery, XML, JSP, JSF, JSON, AJAX, Servlets

Databases

MySQL, Oracle 11g/12c

ETL tools

Informatica, MS SQL Server

Operating Systems

MS Windows, Mac OS-9/10

Tools

Eclipse, MS Office, Microsoft Visio

PROFESSIONAL EXPERIENCE:

Client: Verizon – Irving, TX May 2020 – Present

Role: Salesforce Developer/Administrator

Responsibilities:

Implemented Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Involved in CLM (Contract LifeCycle Management) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.

Developed solutions on the Force.com platform using Apttus Contract Lifecycle Management (CLM).

Implemented Approval Rules, queues and written Apex triggers according to the functional need.

Experience working on Lightning web component for the requirements gathered.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the

production

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Created Custom objects, formula fields and design validation rules page layouts, workflow rules.

Maintenance of CRM functionality implementing SFDC.

Create profiles, roles and configure permissions according to organizational hierarchy requirement.

Developed applications using Agile methodology.

Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects

Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.

Responsible for writing SOQL and SOSL queries.

Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation

Defined the lookup relationship and master-detail relationship on the objects that helps in associating

the record and defining a parent-child relationship in which the master object controls certain

behaviors of the detail object respectively.

Works with established procedures to develop, test, implement and maintain the application.

Experience in creating workflows, validation rules, sharing and security rules.

Participate in software development on the Salesforce.com platform using Agile/Scrum methodologies.

Debug and solve the production issues.

Deploy using Salesforce DX commands to higher environments.

Environment: Salesforce.com platform, Apex Classes, Data loader, Lightning components, Workflows, Reports and Dashboards.

Client: Union Bank – San Diego, CA June 2018 – May 2020

Role: Salesforce Developer

Responsibilities:

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

Implemented Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked on Multiple projects with regional CRM banking, Service cloud and financial sectors.

Created multiple lightning web components based on the business requirement.

Implemented Chat Bot functionality within Service cloud Einstein Bot.

Created Live Agent chat feature as part of improving servicing for customers calling and experiencing longer call wait times.

Writing test classes and checking the code by having different profiles in these classes and making

sure, we are covering more than 75% lines of the apex classes before pushing them into the

production.

Created Custom objects, formula fields and design validation rules page layouts, workflow rules.

Knowledge on Salesforce Lightning Process Builder, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Written Apex Classes, Controllers, Wrapper Classes and Apex Triggers in the application for various Business/functional requirements.

Worked on Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Extensively worked on Visual flows which guide users through screens that collect and display information, create and update Salesforce records, and executed logic based on user input.

Worked on Visual force pages and controllers to generate a PDF based on records created.

Experience in implementing Salesforce security and managing roles, profiles and permission set.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.

Created multiple Queues, Email to cases, Auto response rules, Case Assignment rules and public groups.

Involved with ETL Team and testing the requirements in the Integrated environments.

Experience in interacting with business stakeholders and developing user stories, test cases and test scripts.

Extensively worked on Version control tools using SFDX commands with Visual studio code and day to day deployments to higher environments.

Working with QA’s, and Release managers and supporting testing in SIT and UAT.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Lightning Framework, Lightning Components, Apex, Visualforce, Web Services, Process Builders, Assignment Rules, Validation Rules, Page Layouts, Record Types, Custom Objects, Tabs, Email Templates and Security Controls.

Client: Roku Inc Los Gatos, CA Jan 2018-May 2018

Role: Salesforce Developer/Administrator

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Gathered business requirements, prepared documents for the specified requirements and converted them into technical designs.

Created reports and dashboards for different objects based on the user requirements.

Performed the activities like insert, update and delete export using apex data loader.

Development of Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Developed Visio diagrams to represent the flow of objects to the business team.

Implemented web based case management automation – Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues.

Used SOQL and SOSL with consideration to Governor limits for data manipulation needs of the application using platform database objects.

Designed and developed Lightning Community website for marketing using Lightning community builder, Lightning components, SDLS, Lightning events, HTML, CSS, Lightning controllers.

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, mu, Workflow Rules, Process builder, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.

Created Sharing rules, Validation rules and Approval process and other out of the box features.

Experience in Development of Lightening components and Aura framework for extended look and feel of visual force pages.

Building Lightning components and bundle for Community using Kokua template.

Participated in Code walkthrough and suggested best practices to be implemented wherever required.

Worked on version control of metadata using GIT (GitHub and GitLab).

Used Development Change Set for deployment of code to production and Sandbox for testing.

Enabled SSO (Single Sign On) on the applications in order to improve productivity and have centralized user access control.

Environment: Salesforce.com platform, Apex, Validation rules, Workflow rules, S-controls, Sharing and security settings, Chatter, Reports & Dashboards, Visualforce (Components & pages), SSO, Email services, Data Loader, Import wizard, Custom objects, JavaScript, Lightning (Design system and Components), CSS, HTML, MS Outlook, GIT.

Client: Northern Trust Chicago, IL June 2016-Dec 2017

Role: Salesforce Developer/Administrator

Responsibilities:

Involved in data migration from Oracle to Salesforce using pervasive integration tool.

Migration of all customizations including Custom configurations, packages and other objects from Sandbox to Production Environment.

Involved in Defect tracking, defect fixes, Build and release management with the team member and coordinated the process of UAT defect fixes and support.

Managed Auto response rules if customers approached beyond the business hours.

Toiled on Record Types, Validation Rules, Triggers and Page Layouts.

Integrated Salesforce with third party system JDE using Rest API.

Setup Live Agent as part of Case Management implementation inside Service Cloud.

Followed Agile methodology and worked in sprint concept to complete development of projects.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Analysed and evaluated the performance of the application from various dimensions and conducted user acceptance test (UAT) for successful implementation.

Created new Visualforce Pages, enhanced existing visual force pages with display/update a record's data, bind input fields to new records, display warning and error messages etc.

Worked with various Apex Classes, Apex Triggers, Custom Controllers and Controller Extensions to suit new business requirements and to fix the bugs.

Followed Agile methodology and worked in sprint concept to complete development of projects.

Migrated data from MS Excel / CSV files to SFDC using Data Loader.

Updated existing code of Visualforce Pages, Controllers, Triggers, Workflows, Validation Rules and Formula Fields as per the new business logic requirements for Acadia Integration project.

Completely responsible for integration development of Salesforce with legacy systems using REST API.

Configured User Roles, Profiles, sharing settings, Organization wide defaults based on updated hierarchical requirements.

Participated in the bug review meetings, updated requirement documents as per the business user feedback and change in functionality of the application.

Environment: Salesforce.com, Oracle 10g, Apex classes, AppExchange, SOAP, Web Services, Sharing settings, Validation rules, Reports & Dashboards, Visualforce pages, data migration, Asynchronous Apex, Sandbox environment, Production environment, SQL, PL/SQL.

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