Pamela S. Ross

**** ******** **. ************, ** 44131

216-***-****

adk4f4@r.postjobfree.com

Objective:

My goal is to become associated with a company where I can utilize my management skills and gain further experience while enhancing the company productivity and reputation.

Key Qualifications:

Manager for airlines at Cleveland and Akron for over 23 years.

Experience in HR, Budgeting Contracts, Operations

Excellent relations with TSA, FAA, City officials at CLE and CAK

Great Plains/HR program/Accounting Software/Invoices works

Kronos/Time/Attendance/Schedule system

Paylocity/When I work/payroll, schedule systems

Work Experience:

DGS

Station Manager:

July 2018 - Present

Managing the operation overseeing the Spirit Airlines accounts

In charge of below and above wing

Audits

Profit and loss reports

Budgets

Schedules/evaluations

Implementing new procedures and policies

Winner Aviation

Station Manager:

October 2016 – June 2018

Managing operations overseeing the Spirit Airline account

In charge of the below and above wing staff

New hire paperwork

Hiring with drug testing set up

Profit and loss reports

Budgets

FAA/TSA audits

Insure training is up to date

Inventory

Flight Services and Systems

Manager:

Mar 2013- Jul 2015

Reestablished FSS at Cleveland Hopkins Airport

Negotiated contract with Jet Blue Airlines

Instrumental in obtaining Frontier contract

Monitoring ramp/ticket counter operations

Budgeting, profit & loss report

Trainer

Delta Airlines

Ready Reserve Agent:

Mar 2011-Mar 2013

Checking in customers for flights.

Rebooking/rerouting passengers

Boarding passengers

Customer inquiries and complaints

USA 3000 Airlines

Station Manager:

Oct 2002-Jul 2010

Managed daily operations.

Payroll, billing, landing rights, hiring, conducting audits

Trainer for customer service, deicing, hazmat

Profit & loss reports

Ryan International Airlines

Station Manager:

Oct 1999-Oct 2002

Setting up operations at Cleveland and Detroit.

Monitoring flight activity arrivals and departures

Intervening with customs/immigration issues

Education:

Cuyahoga Community College

Associates, June 1988

Early Childhood Education

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