Manager Customer Service
Resume:
Pamela S. Ross
**** ******** **. ************, ** 44131
***********@*****.***
Objective:
My goal is to become associated with a company where I can utilize my management skills and gain further experience while enhancing the company productivity and reputation.
Key Qualifications:
Manager for airlines at Cleveland and Akron for over 23 years.
Experience in HR, Budgeting Contracts, Operations
Excellent relations with TSA, FAA, City officials at CLE and CAK
Great Plains/HR program/Accounting Software/Invoices works
Kronos/Time/Attendance/Schedule system
Paylocity/When I work/payroll, schedule systems
Work Experience:
DGS
Station Manager:
July 2018 - Present
Managing the operation overseeing the Spirit Airlines accounts
In charge of below and above wing
Audits
Profit and loss reports
Budgets
Schedules/evaluations
Implementing new procedures and policies
Winner Aviation
Station Manager:
October 2016 – June 2018
Managing operations overseeing the Spirit Airline account
In charge of the below and above wing staff
New hire paperwork
Hiring with drug testing set up
Profit and loss reports
Budgets
FAA/TSA audits
Insure training is up to date
Inventory
Flight Services and Systems
Manager:
Mar 2013- Jul 2015
Reestablished FSS at Cleveland Hopkins Airport
Negotiated contract with Jet Blue Airlines
Instrumental in obtaining Frontier contract
Monitoring ramp/ticket counter operations
Budgeting, profit & loss report
Trainer
Delta Airlines
Ready Reserve Agent:
Mar 2011-Mar 2013
Checking in customers for flights.
Rebooking/rerouting passengers
Boarding passengers
Customer inquiries and complaints
USA 3000 Airlines
Station Manager:
Oct 2002-Jul 2010
Managed daily operations.
Payroll, billing, landing rights, hiring, conducting audits
Trainer for customer service, deicing, hazmat
Profit & loss reports
Ryan International Airlines
Station Manager:
Oct 1999-Oct 2002
Setting up operations at Cleveland and Detroit.
Monitoring flight activity arrivals and departures
Intervening with customs/immigration issues
Education:
Cuyahoga Community College
Associates, June 1988
Early Childhood Education
Contact this candidate