Manager Sales
Resume:
PROFESSIONAL PROFILE
My background includes serving as a lodge manager for numerous 5 star Safari Lodges around South Africa and most recently (within the hospitality industry) Guest Relations Manager for Marataba Safari Lodge - MORE, where my responsibilities included handling guest requests, hosting meals, checking in and welcoming all new guests, checking out all guests and ensure billing is correct, stock control and ordering for the F&B/service department. In addition to this experience, I also gained considerable customer service skills during my part-time employment as a cultural representative for Disney World Florida for 1 year after my studies and my previous position as sales consultant for Livingstones Supply Co. Currently I am the housekeeping supervisor and reservations support for Kaingo Game Reserve. I moved to Kaingo Game Reserve with our 2 daughters, to join my husband and reconnect as a family. My South African ID number is: 791**********. CONTACT
Kaingo Game
Reserve,
Witfontein Road,
Vaalwater,
Limpopo,0530
****.*****@*****.***
Highly motivated
Positive attitude
Hard working
Responsible
Reliable & Flexible
WORK EXPERIENCE
HOUSEKEEPING SUPERVISOR, RESERVATIONS SUPPORT
Kaingo Game Reserve, 01 Dec 2020 - Current
I moved to Kaingo Game Reserve with my two daughters, to join my husband on the reserve, in November 2020. I started in this half day support role at the lodge on 1 December 2020. The lodge has been closed since mid- December and we were informed in March 2021 that the lodge will not reopen any time soon. Duties are:
• Assisting the Housekeeping department in streamlining the department
• Doing room checks
• Ordering supplies
• Stock takes
• Assisting with reservation enquiries
• Social media post management
CURRICULUM VITAE
NADEA NELL
ATTRIBUTES
SKILLS
Communication
Ability to work
under pressure
Decision making
Time
management
Self-Motivation
Conflict Resolution
Leadership
EDUCATION
B COM DEGREE
General
Jan 1998 to Oct
2003 University of
Pretoria
SALES & PRODUCTION MANAGER
Crafty Cultures – Health product supplier 10 June 2020 – 1 Oct 2020
I was privileged enough to find this job during COVID-19 and the National Lockdown, where we produce health cultures and products for the public. Together with production I am doing sales, client relations, manage the website and stock. Other duties are:
• Generating sales & providing optimal customer service
• Procurement/sourcing of products
• Negotiating best possible prices from suppliers
• Invoicing – using Prestashop
• Website Management – Prestashop
• Packaging
• Logistics and courier services
• Feeding and harvesting live cultures.
•
SALES CONSULTANT & ACCOUNT ASSISTANT
Livingstones Supply Co. – Supplier to the hospitality industry 15 May 2017 To 17 March 2020
Started as sales consultant and in May 2019 the responsibilities of account assistant were added to my job description. I started capturing receivables to ensure the team can invoice and dispatch orders in time to meet targets. Other duties are:
• Generating sales & providing optimal customer service
• Procurement/sourcing of products
• Negotiating best possible prices from suppliers
• Invoicing – using Sage/Pastel
• Stock Control
• Dispatching of orders
• After sales follow up
• GRV’ing of incoming stock, ensuring correct margins are acquired by regular price updates, assisting with reconciling debtor accounts.
GUEST RELATIONS MANAGER
Marataba Safari Lodge – 5 star tented lodge in Marakele National Park Aug 2015 to May 2017
Here I was privileged to transition from a back-office position (HR & Admin manager) to the front office team as Guest Relations Manager and looked after guests from across the world, ensuring they take they best African memories back home with them. Other duties were:
• Overall management as well assistant to Lodge Manager
• Control expenses and budgets
• Reservations, Front of House
• Stock control and ordering, all month end responsibilities
• Quality and Service control and ensuring that our guests receive the utmost best service in all operational areas – Service, FOH, Housekeeping, Reservations, Guest Relations, Children Activities
• Staff management and Training.
• Using OPERA and Micros as hospitality operating system EXECUTIVE HOUSEKEEPER
Madikwe Safari Lodge – 5 star luxury lodge in Madikwe Game Reserve April 2013 to Aug 2015
My role at Madikwe Safari Lodge was to train and develop the housekeeping team ensuring all guests experience a 5-star room experience throughout their stay. Other duties were:
• Managing a team of 16 Housekeeping ladies
• Daily room checks and ensuring that the rooms are ready and up to standard on guests’ arrival
• Ensuring that the public areas are clean and up to standard
• Stock control and stock takes
• Compiling and meeting annual budgets.
• Using Panstrat and Micros as hospitality operating system LODGE MANAGEMENT as management couple
Various lodges across South Africa
Jul 2007 to April 2013
During this time, I managed various lodges and a small Boutique Hotel with my husband, André Nell. Our overall duties included:
• Staff management
• Overall lodge management ensuring our guests enjoy a 5 star stay and experience in all aspects.
RESERVATIONS
The Madikwe Collection & Madikwe Safaris
Oct 2005 to Jun 2007
I was the reservations manager for 20 lodges in the Madikwe Game Reserve. Duties were:
• Meeting monthly targets
• Producing 5-star travel itineraries for clients. ASSISTANT CAMP MANAGER
Ecca Lodge – CC Africa (now &Beyond)
April 2004 to Oct 2005
I assisted the camp manager in all operational duties of this 5 star lodge in the Eastern Cape.
Duties were:
• Hosting Guests during mealtimes
• Checking in & out of guests, ensuring billing is correct
• Monthly stock count and month end procedures
• Ensuring 5-star guest service are maintained throughout the guests stay.
References on next
page.
FRONT OF HOUSE MANAGER
The Bush House - Madikwe Game Reserve
Nov 2002 to April 2004
I was the front of house manager for this 5 room (10 Bed) 4 star lodge in Madikwe Game Reserve, this was my first lodge position. Duties were:
• Meeting and checking in all guests
• Hosting meals
• Ensuring guests accounts are up to date
• Ensuring daily bar stock counts are done and sales recorded
• Ensuring all rooms are checked and ready according guests specifications and requirements, prior to check in.
• Daily day/operation sheet is printed and up to date for all departments to have a clear view of arriving and departing guests. CULTURAL REPRESENTATIVE – WALT DISNEY WORLD FLORIDA USA
Jun 2001 to Jun 2002
REFERENCES
JURIE WILLEMSE
HANEL DE WET
NATASJA BURGER
Kaingo Game Reserve Livingstones Supply Co. Marataba Safari Lodge 078-***-****/
*****@******.***
*******************@*****.***
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