FEDERICK PAQUEO NATIVIDAD
Molave St, Zone *, Barangay Liboton
Naga City, Camarines Sur
E-Mail Add: *********.********@*****.***
Current Contact #: +639*********
POSITION APPLIED FOR:
WORK EXPERIENCE:
Sitel Philippines
OJV Building, Julia Vargas Street
Pasig City, Metro Manila
Position: Customer Service Representative
Equifax Canada Account/AT&T Direct TV
June 12, 2019 to December 15, 2020
EQUIFAX Canada Account
Duties and Responsibility:
•Authenticate Caller information before providing Services
•Provide Information about Consumer Credit History
•Sending request to update Consumer Personal Information
•Sending request to update Consumer Credit file
•Provide information abount the possible factor that can affect Consumer credit score
•Placing Identity alert or Fraud alert if the Consumer is a victim of lost Identy or Fraud victim.
•Processing Consumer credit report
•Pitching deferrent Monitoring Product to the Consumer
•Processing Sales to Consumer monitoring product
•Processing cancellation to Consumer monitoring product
•Sending Escalation email if the request of the Consumer is more the delays period.
•Provide information to the Consumer the specific requirements to update Consumer credit file.
•Provide assistance to the Consumer to log-in to their account
•Create account to new Consumer
AT&T Direct TV Account
Duties and Responsibility:
•Authenticate Caller information before providing Services
•Provide customer General Information about their Direct TV account
•Provide information about thier billing statement
•Processing Pay per View subcription
•Providing information about the ongoing contract negotiation between Direct TV and TV channels
•Processing free portable antenna for those customers affected by contract negotiation
•Receiving and transfer call if the concern of the customer is about Technical issue
Arabian Agricultural Services Company (ARASCO)
Poultry Processing Plant Unit
P.O. box 53845, Riyadh 11593
Kingdom of Saudi Arabia
Position: Shipping and Warehouse Manager
Reporting to Poultry Processing Plant Vice President
January 2014 to February 2016
Duties and Responsibility:
•Managing 52 employees of Warehouse and Shipping
•Managing Daily Operation of both Dry Warehouse and Chilling Room
•Monitoring of Dry Warehouse stocks and PPP finished product stocks
•Monitoring efficiency of Daily warehouse and chilling room delivery and withdrawal
•Monitoring Daily employees attendance
•Maintain Availability of all Dry Warehouse stocks
•Delegate and motivate staff
•Authorize to approve Purchase Request
•Authorize signatory of overtime for Shipping and Warehouse employees
Position: Planning Executive for Poultry Processing Plant
Reporting to Planning Manager
January 2013 to December 2013
Duties and Responsibility:
•Planning yearly and quarterly production operation plan
•Planning Warehouse yearly and quarterly stocks
•Monitoring movement of warehouse and Chilling room stocks
•Providing daily and weekly production operation report to the higher management
•Providing daily inventory to the higher management
•Supporting daily production operation
•Gathering data from production report for analysis
•Daily coordination to the other department for the next plant operation
•Monitoring Daily Production Operation
Position: Sales Analyst
Reporting to Sales and Marketing Vice President
January 2011 to December 2012
Duties and Responsibility:
•Providing Daily, weekly and yearly Sales report
•Providing weekly and yearly Market Analysis
•Providing daily Salesman performance report
•Providing weekly presentation report to be present to the Management
•Acting as assistant to the Sales and Marketing Vice President
Position: Sales Quality Assurance Executive
Reporting to Sales and Marketing Vice President
January 2010 to December 2010
Duties and Responsibility:
•Monitoring Quality and Temperature of finish product load out
•Monitoring Temperature of Sales and Marketing delivery truck
•Random visit to the supermarket to check the temperature condition of their Chiller
•Monitoring log tag performance of each delivery truck
•Authorize to cancel/recall deliveries if the delivery truck or supermarket chiller did not meet the required temperature
Position: Sales Coordinator
Reporting to Sales and Marketing National Manager
March 10, 2004 to December 2009
Duties and Responsibility:
•In-charge of Daily Production Order
•In-charge of Distribution of finish product
•In-charge of Daily driver and route schedule
•In-charge of receiving orders from customer, merchandiser, Van Salesman and Sales Representative
•Sales and Marketing petty cash custodian
•In-charge of fuel allocation to Sales and Marketing cars and delivery trucks
•In-charge of driver trip allowance
•Stock custodian of Fresh and frozen product
•Authorized signatory of fresh and frozen product withdrawal
•Providing Sales Report, stock update, daily load out report
•Acting as supervisor to all drivers and Salesman and secretary to the Sales Manager
LBC EXPRESS, Incorporated
General Aviation Comp
Domestic Airport, Pasay City
Philippines
Position: Team Leader
Reporting to Assistant Vice President
October 1999 to July 2003
Duties and responsibility:
•Monitoring Daily incoming shipment and delivery
•Monitoring daily delivery performance
•In-charge of finding corporate account
•Monitoring petty cash movement
•Monitoring daily sales report
•Monitoring undelivered and return to sender shipment
•Authorize approval of petty cash request
•Authorize approval of credit limit for corporate account
Position: Sales Associate
Reporting to Branch Manager
June 1993 to April 1999
Duties and responsibility:
•Accepting cargo, letter from the customer
•Accepting money remittance
•Release shipment for pick-up
EDUCATIONAL ATTAINMENT:
COLLEGE : Colegio de San Juan de Letran
COURSE : Bachelor of Science in Commerce-Major in Business Management
Year : 1987 to 1992
HIGH SCHOOL : Santa Clara Academy
Year : 1980 to 1984
ELEMENTARY : Santa Clara Academy
Year : 1973 to 1980
SEMINAR AND TRAINING ATTENDED:
•Food Safety for Manufacturing
Al-Kharj, Kingdom of Saudi Arabia
November 03, 2014
•Awareness and Internal Auditing to ISO 22000:2005
Arasco Foods, Riyadh, Kingdom of Saudi Arabia
April 03 to 05, 2010
•Product Orientation Seminar
D &E bldg. Roces avenue cor Quezon avenue, Quezon City
February 15, 2003
•Re-Visiting the Basic Seminar
D &E bldg. Roces avenue cor Quezon avenue, Quezon City
December 11 – 12, 2002
•Metro Manila Strategic Planning
Punta Baluarte, Calatagan, Batangas
February 1-2, 2002
BASIC SKILLS:
•Computer( Microsoft Excel, Microsoft Word, Microsoft Power Point)
PERSONAL DATA:
Nick Name : Ricky
Date of Birth : May 15, 1968
Place of Birth : Naga City
Civil Status : Married
Sex : Male
Citizenship : Filipino
Height : 6’1
Weight : 170lbs
Religion : Roman Catholic
Name of Spouse : Justina Rosalie KonahapNatividad
Languages or Dialect can : English, Tagalog, Bicolano and Arabic
Speak/Write
Person to notify in case of : Isabel Paqueo
Emergency
Relationship/Address : Mother, Molave St, Liboton Naga City
PERSONAL REFERRENCE:
Available upon Request
FEDERICK PAQUEO NATIVIDAD
Applicant