Food Safety Manager

GAVINO De LUNA GUTIERREZ

096******** ***.*********@*******.*** Pasig City

CAREER OBJECTIVE

To obtain a full-time position in a professional environment that will leverage my 10+ years of management and supervisory experience in the Food and Beverage Industry.

BPO EXPERIENCE

Position Held Inclusive Dates Company Business Address Duties and Responsibilities:

Took inbound calls and assisted customers of their concern regarding their accounts and provided information for product related inquiries.

Resolved customer complaints and troubleshoots programming issues related to their subscription.

Identified issues and complaints of customer that need to be escalate to Supervisors. Position Held Inclusive Dates Company Business Address Duties and Responsibilities:

Took inbound calls and assisted customers of their required transactions regarding their accounts and provided information for product related inquiries.

Resolved customer complaints and troubleshoots technical issues related to online access for digital subscription.

Identified issues and complaints of customer that need to be escalate to Supervisors NON-BPO EXPERIENCE

Position Held Inclusive Dates Company Business Address Duties and Responsibilities:

Oversaw the operations of the assigned outlet and ensured the service delivery as per EKFC standard.

Submitted daily report of the outlet’s financial status, customer feedback and action plan to the F&B department head.

Ensured compliance with the food safety standards and maintained documentation of records.

Conducted regular training for team members and monitored their individual performance and development.

Ensured operational efficiency by coordinating the kitchen requirements with the chef on duty. Position Held Inclusive Dates Company Business Address Duties and Responsibilities:

Assisted in managing the club operations and coordinated with the Manager to reach the financial target.

Conducted regular training for alcoholic beverage service and product knowledge to push up-selling.

Ensured that alcohol inventory was performed every shift as well as the stock requisition for next day operation.

Ensured all the guests were being attended on a friendly and professional manner. Position Held Inclusive Dates Company Business Address OUTLET SUPERVISOR AL KHALEEJ PALACE HOTEL Maktoum Road Deira Dubai UAE From: June 30 2015

To: Sept. 27 2016

ASST. F&B SUPERVISOR

Off-Airport Department

Dubai International Airport

Terminal 1 Garhoud Dubai UAE

EMIRATES FLIGHT CATERING

From: November 06 2016

To: September 02 2018

20182018

SENIOR BARTENDER

GRAND MILLENNIUM Kurdistan Sulaymaniyah Iraq

SULAIMANI

From: Dec. 28 2013

To: March 30 2015

CSR Inbound 1

Eton Cyberpod Corinthian Bldg.

Ortigas Ave. Quezon City

SITEL PHILIPPINES CORP.

From: October 29 2018

To: March 13 2019

CSR Inbound 2

418 Domingo M. Guevarra St.

Mandaluyong 1550 Metro Mla.

INSPIRO RELIA INC.

From: Nov. 05 2019

To: At Present

Duties and Responsibilities:

Led the team in providing excellent and friendly service behind the bar and coordinated with the floor staff.

Ensured the accuracy of the par stock count and physical inventory was being performed as per schedule.

Monitored the wastages and breakages, and maintained documentation of records and enforced practice of effective cost cutting.

Position Held Inclusive Dates Company Business Address Duties and Responsibilities:

Assisted the Outlet Manager in the effective running of the outlet operation.

Attended departmental briefings and conducted daily outlet team briefing.

Delegated tasks equally among subordinates in rotation work shifts.

Prepared the team weekly roster and maintained records of individual punctuality. Position Held Inclusive Dates Company Business Address Duties and Responsibilities:

Conducted meet and greet of all guests and ensure their satisfaction during their visits.

Attended departmental briefings and conducted daily outlet team briefing.

Delegated and managed the effective distribution of workload among team members.

Maintained constant communication with the outlet Chef to ensure proper coordination.

Conducted regular training for all team members as per monthly training plan. RELEVANT SKILLS

Broad Knowledge of Wines and Spirits

Proficiency in Micros Systems

Inventory Control

Organization

Knowledge in Cashier job

Leadership and Team Supervision

Effective Oral and Written Communication Skill

Mentoring and Coaching

Decision-Making and Problem Solving

Customer Satisfaction

TRAININGS ATTENDED

● HARDY’S WINE TRAINING October 03, 2006 Shangri-la Muscat by: Hamish Baldwinson

● FREE STYLE BARTENDING May 06, 2006 Shangri-la Muscat by: International Cocktail Academy

● FOOD & BEVERAGE SERVICE Jan. 31-Feb. 04, 2005 Ortigas Philippines by:Performance Service & Training Network

● FINE CHAMPAGNE COGNAC May 20-26 1995 Manila Philippines by: Remy Martin philippines WINE & SPIRITS

AWARDS AND RECOGNITIONS

● DIAMOND MEMBER AWARD 2009 ( 1 time ) Shangri-la’s Customer Delight Program Muscat Oman

● GOLD MEMBER AWARD 2008 - 2010 ( 5 times ) Shangri-la;s Customer Delight Program Muscat Oman

● SILVER MEMBER AWARD 2008 – 2010 ( 10 Times ) Shangri-la’s Customer Delight Program Muscat Oman EDUCATION

● FEATI UNIVERSITY 1985-1989 B.S. Business Administration

● BICOL CENTRAL ACADEMY 1981-1985 Secondary /High School

*Trainings and Awards Certificates can be provided upon request. F&B OUTLET

SUPERVISOR

MEDIA ROTANA HOTEL Tecom Al Barsha Dubai UAE

From: November 11 2010

To: November 12 2013

F&B S/L CAPTAIN Barr Al Jissah Muscat

Sultanate of Oman

SHANGRI-LA HOTEL

RESORTS & SPA

From: October 21 2005

To: November 10 2010

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