Customer Service

*Grace Esther Okike B.sc

** ******** ****** ***********, ******, Lagos State.

• 080******** • **************@*****.***

PROFILE

I am a friendly, courteous, hardworking, well-mannered individual, a graduate with a track record of getting tasks done on time sand to the highest standard. I have a wide range of transferable skills gained through study, researches, volunteering and sports that can be used across various job roles and functions. An intelligent and unassuming personality with a B.sc. in Accountancy from Ebonyi State University Abakaliki.

One of my strongest competencies is my ability to manage several projects at the same time, coupled with an excellent oral and written communication skill, interpersonal skills, and a good team leader amongst all others.

I am currently looking for a suitable entry level position with an employer who cares strongly about the personal and professional development of their employees and who has on-going programs designed to nurture, develop and promote individuals to their maximum potential.

PROFESSIONALEXPERIENCE

Contact Center Agent {C.C.A} SEPT 2018 – MAY 2019

Outcess Solutions BPO, Lagos State, Nigeria.

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Contact Center Agent {C.C.A} MAY 2019- Till Date

Contec Global ( Brenthwood- Green lotto), Lagos State, Nigeria.

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

EDUCATION

B.Sc.(Hons) Accounting 2019

Ebonyi State University Abakaliki, Ebonyi State.

Second Class Upper (2’1)

NYSC (A004414517) June,2019 - May,2020

SSCE 2013

Royal Kriston Colledge,Mushin, Lagos State.

REFERENCES

References available on request.

Contact this candidate