PROFILE

Over *+ years of work experience in diverse areas, such as Recruitment (in ITeS and Non-IT), HR Shared Service (in Employee Relations, Payroll, and Administrative activities) and BPO voice support

Extensive experience in handling US customers

Excellent customer handling, negotiation, and communication skills

Good functional knowledge in recruitment

Excellent customer satisfaction score

EXPERIENCE

Ark Insurance Advisory Services

Aug 2018 – Till Date

Business Development Executive

Interacted directly with customer via email, telephone, and face-to-face to collect their details and to handover policy documents to them

Processed customer details accurately in the Insurance website for each insurance policy

Built good rapport with customers in a professional and friendly manner

Handled customer queries with regard to insurance claims

Acted as a mediator between customers and insurance companies to get their claims settled

Saipem India Projects

Mar 2016 – Jul 2018

HR Administrator

Was part of HR Shared Services supporting HR Recruitment Team (Global Petro Projects Services AG, Zurich, Switzerland) and Employee Administrative activities

Processed paperwork for new hires, termination, contract closure, transfer letter, addendum, bonus, and employee data updates

Fed and updated employee information into PeopleSoft to ensure accurate information is maintained for optimal effectiveness for reporting

Coordinated with Recruitment team and ensured appropriate paperwork is completed and counter signed by the management and employee

Handled requirements from onshore, offshore, and drilling projects

Assisted and provided Process Training to new joiners to perform their duties

Sutherland Global Services

May 2014 – Mar 2015

HR Specialist

Was part of HR Shared Service team supporting Philippines GEO HR operations and employee lifecycle queries handling

Handled the HR helpdesk to help resolve issues raised by Philippines GEO employees on timesheets, leave management, and full and final settlement

Provided input to Payroll team for processing salary of employees

Provided call/chat support for other GEOs by understanding queries of employees and connected with respective stakeholders and resolved issues

SRM Technokrat

May 2011 – May 2014

Senior HR Recruiter

Was part of the ITeS and Non-IT Recruitment team

Handled the entire end-to-end recruitment cycle for assigned clients

Interacted with Client Hiring Manager and understood the position and job requirements

Sourced profiles through Head hunting, Job Portals, and internal database

Screened and shortlisted suitable profiles as per client and job requirements

Conducted preliminary rounds of interview and shortlisted potential candidates before sending their profile to client

Interacted with client to schedule interview for shortlisted candidates

Collected feedback from interviewers and shared appropriate feedback with candidate

Followed up with Client Hiring Manager and Client Recruitment team for releasing the offer to selected candidates

Made follow-up calls with offered candidates and ensured that they are joining on time

Allsec Technologies

May 2006 – Aug 2009

Sr. Customer Support Officer

Was responsible for voice support and agent management

Handled customer queries and resolved them without any escalations

Handled supervisor calls and Operational Analysis calls

Monitored calls handled by Customer Support Officers and provided real-time support to those in need

Conducted surveys and got involved in telemarketing sales

Monitored and provided feedback on accent and soft skills to agents on the Production floor

Motivated and encouraged the team to perform better

Participated in team huddles and shared communication updates

Assisted and provided Process Training to junior employees to perform their duties as Customer Support Officers

Achievements

Received “Workaholic Certificate” in appreciation of performance

US Client appreciation for Best Customer Service

EDUCATION

Sindhi College of Arts & Science

2009 – 2011

Master of Social Work in HR

Sindhi College of Arts & Science

2002 – 2005

Bachelors of Commerce

PAUL SAMSON

+91-967*******

adk489@r.postjobfree.com

7/4, Mangalapuram, 6th Street,

Chetpet, Chennai – 600031.

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