Service Representative Customer

Anna Kuntz

*** ********* **. # *, **** City, IA *2246 adk3zw@r.postjobfree.com phone: 319-***-****

EDUCATION

UNIVERSITY OF IOWA, IOWA CITY, IA

B.B.A. Double Major: Finance, Management and Org. (Entrepreneurship Track) December 2018

• GPA: 3.23/4.00

KIRKWOOD COMMUNITY COLLEGE, CEDAR RAPIDS, IA

A.A. Paralegal December 2011

• GPA: 3.44/4.00

CLASS PROJECT EXPERIENCE

Advanced Corporate Finance Fall 2018

• Finance Department, University of Iowa, Iowa City, IA

• Build a Financial Planning Model for a furniture company worth of $ 1.4 B in asset by using MS Excel

- Used a DCF (Discount Cash Flow) Method to predict a future growth and profitability

- Used a Relative Valuation Method to estimate a market value of equity and enterprise value WORK EXPERIENCE

MERCY NEUROLOGY CLINIC, IOWA CITY, IA December 2019 – April 2020 Receptionist

• Worked with Referrals: scheduled appointments for new patients, documented procedures

• Worked with Botox Procedures: verified patients’ insurance eligibility; prepared paperwork for patients to sign HILLS BANK, CORALVILLE, IA March – August 2019

Loan Closing Assistant

• Developed professional relationships with loan officers, real estate agents, investors and customers

• Researched property taxes, legal descriptions of property, and liens for real estate closings

• Prepared loan documents for real estate closings – six per day on average NIKE, CLEARANCE STORE, WILLIAMSBURG, IA July 2017 – October 2018 Sales Athlete

• Recommend specialized shoes to customers by conducting synchronized team work to enhance sale MARRIOTT INTERNATIONAL HOTEL, CORALVILLE, IA

Academic Internship May – August 2016

• Trained on event planning; 50 variety of events for 50 - 200 people on average

• Planned & executed a cooking competition event, “Iron Chef”; 4 cooks; collaboration of 4 team members GENERAL DYNAMICS, CORALVILLE, IA

Customer Service Representative December 2004 – May 2014

• Solved callers’ issues with FAFSA (Free Application for Federal Student Aid); 100 to 120 calls per shift

• Trained 20 new customer service agents per year on average

• Exercised the highest level of confidentiality involving customer records SKILLS

COMPUTER: MS Excel, MS Word, MS Power Point, MS Visio, MS Access, Bloomberg, and basic Pivot Table LANGUAGES: Fluent in Polish and French

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