Tanesha Kennedy

**** ********* ****** ************, **

267-***-****

adk3xz@r.postjobfree.com

Analysis: Hard worker, dedicated, can quickly analyze problems, works well with excel, excellent listening and comprehension skills

Communication and Presentation skills: Providing great communication skills, portraying a positive, well-mannered, and energetic attitude at all times, and portraying a professional and consistency Education:

High School ( 2016)

YouthBuild Philadelphia Charter School, Philadelphia PA Certifications:

CPR Certified/Serve-Safe/ IT Academy/ Typing

People Share:

(09/11/2021- currently employed

Registrar on the surgical department

● Registration for patients at the hospital

● Building chats electronically and manually to put their documents in before surgery. (Their PATS and other information in)

● Scanning in photo ID cards and insurance information

● Taking payments

● Escorting patients

● Running to the OR for emergency surgery patients. And take their information

● Going over forms for the patients to sign

● Answering phones calls and directing calls

● Sending emails

● Receptionist duties

(09/10/2019-March 16th 2021)

Call center representative/intake specialist

● Assist callers, responsible for answering all incoming, and out bond calls and emails, fielding customer questions, and transferring potential leads to the right department

● Managing large amounts of inbound and outbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Determines eligibility by comparing client information to requirements. Allied Universal: 1800 Arch Street (October 11th 2017-July 2019

Corporate Security Officer

● Guard the entrances and exits to buildings

● Protect employees and customers

● Respond to company alarms and provide general surveillance

● Writing daily activity reports, answering phone calls during off-hours and contacting the fire department or law enforcement during certain circumstances, such as criminal violations, fire and trespassing

● Escorting contractors to different floors at a construction site

● Receptionist, answering phones, email and assist the client. Shoprite: Front and Olney-215-***-**** (June 15th 2014-November 26th 2017) Line cook

● Deliver high quality customer service to promote Shoprite's, values and mission

● Maintain a clean and organized workspace

● Prepare and provide consistent food by following recipe and presentation standards

● Writing the correct temperature of the food in the logs

● Crossed trained in Deli department whenever they need me E3 West: 41st and Lancaster Ave-215-***-**** (March 2014-June 2014) Receptionist

● Secretary, Answered phone calls, filed papers, made appointments

● Provide customer service and office support

● Community Service projects and in-service days

Nadine’s Food Cart: Darby, PA (June 2011-June 2013) Cook

● Attended to customers’ basic needs while providing high quality work. Supported the staff by working as both cook and dishwasher when necessary. Supervised shifts.

● Maintain accurate inventory counts to meet customer demands and sustain operations Volunteer Experience: September 2015-August 2016

Americorps Member

● Cleaned up playgrounds and neighborhoods

● Volunteer service hours at Childcare daycare, and completed 200 hours

● Supervising children

● Philabundance - Package food for the homeless

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