Medical Assistant

Joyce Denise Roberts

CCMA, CPT, CNA, CPR for Healthcare

*** ***** ******* ** – Temple, GA. 30179

***************@*****.*** – 762-***-****

I am a self-motivated individual, that delivers kind and attentive service to customers/patients. I am a believer that everything starts with Customer Service. I am seeking a position within the medical field that will fully utilize my experience and strengths within the front office and/or back office needs. I am looking for a company that I can have longevity with.

I have the ability and willingness to learn new processes, procedures and work well in a fast paced environment. I would like to take my history of customer service, administrative history, nursing background and medical training (see certifications and classes completed below) to combine them into a medical facility that I can grow with and be able to further my degree in the medical field. I am also willing to do a 160 hour internship to have additional hands on that are neccessary for me to perform front office or back office duties.

· Certified Medical Assistant (US Career Institute) February 2020 - 2022

· Certified Phlebotomist (Murray Career Institute - 3 Weeks hands on / 100+ live draws)

April 2019 - 2021

· Certified Nursing Assistant (West Ga.Technical - Completed Clinicals 2011)

Sept 2011 - 2020

· CPR for Healthcare (American Heart Association)

April 2010 - 2020

Qualifications and Skills for Medical Assistant:

· Customer Service

· Administrative skills

· Communication

· Time management

· Cleanliness and organization

· Following protocols

· Attention to detail

· Knowledge of basic medical procedures

· Computer skills

· Interpersonal skills

· Previous work in Nursing Homes

· Previous work in Hospital - ER and Outpatient Departments West Ga. Technical College

Nursing - Classes Completed 2010-2011

· CNA

· COMP - Introduction to Computers

· Eng1010 - Fundamentals of English

· Math 1012 - Foundation of Mathematics

· Psych 1010 - Basic Psychology

· ALHS 1011 - Structure and function of the human body

· ALHS 1090 - Medical Terminolgy

WORK EXPERIENCE

September 2019 - October 2019

Tanner Healthcare - Villa Rica, GA

Patient Access Associate

Emergency Department and Outpatient Clinic

Had to leave for family medical reasons

Position and Training included:

· Meditech System Training

· CMS - Medicare and Medicaid Insurance

· Obtains demographic and insurance information for preregistration/registration on

all patients

· Communicates hospital's financial policies to all patients.

· Identifies patients who require early financial counseling intervention.

· Collects on self pay accounts, co-pay and deductibles.

· Documents financial arrangements.

· Ensures and reviews all demographic data for hospital visits.

· Crosstrains in other Access Departments and Facilities.

· Familiar with Advance Beneficiary Notice, precertification, ICD-10 and CPT coding

· Communicates with Physician Offices, Staff, and other departments.

· Performing verification of benefits and order entry

· Assist with departmental workflow as needed.

· Maintains thorough understanding of insurance, registration, scheduling, and

referrals

August 2013 to December 2018

Order Entry Specialists / Customer Service Rep / Install Coordinator / AR Assistant / Admin Assistant / Scheduling

Environmental Stoneworks – Mableton, GA.

Hired into order entry department, quickly moved on to other departments assisting while still maintaining areas as needed.

Position includes:

· Researching all correct documents needed for entry process.

· Estimating on Stonework of base houses and fireplaces.

· Receiving and making customer service and PM phone calls on a daily basis.

· Issuing Estimates and takeoff’s for customer approvals on pricing.

· Resolving a wide range of problem solving relating to order entry processes.

· Assisting in customer contact for sales or revision on purchases

· Problem solving in returns or additional material needed

· Assist front office with walk in customers on products

· Update customer pricing on sales proposals

· Entering Orders

· Mainitaining customer sites for install dates

· communication with superintendants in field on houses

· close communication with our Sales and PM's within the company to ensure we meet install deadlines

· mantaining accuracy of change orders

· setup Coastal order delivery and shipping truck to ensure correct product and weight amount was accurate for safe shipping

· HIgh call volume

August 2012 – August 2013 ( Healthcare )

Pruitt Healthcare - Oaks of Carrollton

Carrollton, Ga

CNA (Certified Nursing Assistant)

Position Includes:

· Vitals

· Shift Charting

· Oral Care

· Restraint Training

· Hoyer Lifts

· Record Urine Output

· Fluid Intake

· Assessing Patients

· ADL's

· Bathing

· Feeding

· Dressing

October 2009 - October 2012 ( Healthcare )

Love and Legacy Assisted Living and Nursing (Healthcare) Front Office Coordinator - Med Tech - Resident assistant - CNA

· Incoming phone calls

· Record keeping and filing

· ADP approval for payroll

· Setup work schedules for employees

· Consulting patient families within guidelines

· ADL

· Check in all monthly medicines

· Transfering patients to doctor visits

· Worked closely with Obudsman

· Worked closely with Medicaid Reps

· Medicine Technician

July 1993 – October 2009

Office Manager / Customer Service

Arlington Industries – Tucker, Ga. 30084

800-***-**** / 770-***-****

Experience includes:

10+ yrs Customer Service

10+ yrs Accounts Receivable

10+ yrs Office Manager

10+ yrs HR assistant for Ga. Branch

10+ yrs ADP Payroll approval

· Took incoming customer service calls from existing customers.

· Tracked packages and researched delivery dates.

· Researched information on product. (compatibility and cross reference)

· Obtained MSDS sheets from vendors.

· Handled all aspects of processing orders.

· Coordinated shipping documents for export products.

· Performed collection activities, including making phone calls, sending faxes or emails to collect any money due.

· Reviewed and released credit hold accounts.

· Obtained and mailed, faxed, or emailed copies of invoices and statements to customers.

· Researched and processed customer claims of invoice payment.

· Maintained account reconciliation and charge backs.

· Reviewed credit applications and credit inquiries to set terms for new Accounts

· 10 years of management experience within a high volume, fast pace environmentment.

· Coordinates training for all new personnel.

· Good understanding of Human Resource Issues.

· Accountable for branch implementation of changes to products, and policies and procedures.

· Identifies high error mistakes in all departments and submits recommendations to Branch Manager.

· Creates, tracks and receives purchase orders.

· Successfully maintains a mutually beneficial relationship with operational office departments, home office, and vendors.

· Provides day to day operational support to Sales and Branch Manager

· Handled all cash flow and bank deposits for branch

· Maintained GL Accounts

· Provide orientation and support to new employees.

· Coordinated training for personnel.

· Accurately monitored vacation, personal and sick days for personnel.

· Identified problem issues and effectively arranged for best possible solution. References upon request

Certificates and #'s upon request

Contact this candidate