Social Media Digital Marketing
Resume:
Joanna Tam
Address: *** * ***** *** *** ****, Los Angeles, CA 90017 Phone number: 626-***-****
Email address: ***********@*****.***
Experienced content creator with an intuitive understanding of audience expectations and an aptitude for increasing viewer engagement. Ambitious pharmacist with interests in public health and utilizing modern tools to narrow the healthcare gap. Skills include: interprofessional communication, social media, content creation, pharmaceuticals, Google Analytics certification, Google Digital Marketing certification, Instagram Insights, e-commerce via Shopify, and content marketing. Well-versed with planning and leading teams to achieve shared visions. Adaptable, quick learner who thrives in a collaborative environment.
07/2017 – Present
Los Angeles, CA
Social Media Content Creator
Currently working as a freelance content creator on Instagram. Responsibilities:
Creating curated content for stories and Instagram feed based on my identified niche
(fashion, travel, and beauty)
Networking and developing close relationships with brands and content creators from around the globe
Utilizing business tools (Instagram Insights, Google Analytics) to analyze metrics including reach, audience insights, and content interaction in order to identify areas for growth and improvement
Working with brands to deliver content to new audiences and driving traffic/sales Achievements:
Expanded following to over 25.5k while maintaining an average audience engagement of 10%
Reached 100,000 unique impressions this past calendar month Collaborated and created content for large brands including L'Oreal Paris, Estee Lauder, and Google Cameos
Landed ongoing partnerships with multiple brands after creating successful brand campaigns
03/2020 – Present
Los Angeles, CA
Staff Pharmacist
CVS Pharmacy
Responsibilities:
Promoting patient safety and adherence through counseling and active communication
Performing quality assurance tasks after prescriptions are either entered or packaged Identifying and resolving potential medication errors and interactions Collaborating with fellow health care professionals to resolve medication-related issues
Identifying gaps in patient care and finding solutions to better care management Managing inventory of all drugs in the pharmacy and preventing loss Training new pharmacists, interns, and technicians Performing all duties and managing team workflow in a high volume, fast-paced environment
Achievements:
Increased script sales by 20% since joining the pharmacy team through proactive patient adherence calls, counseling techniques, and immunization recommendations Profile
Work experience
Optimized workflow efficiency and surpassed customer service goals 10/2013 – 09/2019
Boston, MA
Co-Founder, Director of Communications
iRISE (interprofessional: Research, Innovate, Serve, Educate) Founded the first interprofessional student health organization on campus to foster a collaborative mindset amongst health professionals, promote patient-centered care and decrease healthcare-associated errors.
Achievements:
Planned and coordinated multiple interprofessional events on and off campus including patient-centered experiences in the University's simulation lab and health fairs at local community centers
Invited to give lectures on the meaning and importance of interprofessionalism in healthcare to incoming freshman
Published an abstract about incorporating interprofessional education into the University's curriculum
03/2018 – 03/2020
Boston, MA
Pharmacy Intern
CVS Pharmacy
09/2016 – 12/2016
Boston, MA
Oncology Pharmacy Intern
Massachusetts General Hospital
01/2016 – 05/2016
Boston, MA
Managed Care Pharmacy Intern
Neighborhood Health Plan
05/2015 – 12/2015
Boston, MA
Pharmacy Intern
Boston Medical Center
09/2013 – 09/2019
Boston, MA
Pharmacy Doctor of Pharmacy
Northeastern University
09/2013 – 05/2018
Boston, MA
Pharmacy Studies Bachelor of Science
Northeastern University
– MARKETING TOOLS
SQL Email Marketing Content Creation Instagram Insights Google Analytics Certified
Google Digital Marketing
Certified Instagram Ads Facebook Ads
Shopify, Shopify Apps, MailChimp, Microsoft Office Suite, WordPress, Moz, Ahrefs Work experience
Education
Skills
Software Experience
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