Sales Customer Service

Manish Mahtani

** ****** **.

Downingtown, PA ***35

P: 484-***-****; E: ******.**@*******.***

SUMMARY OF SKILLS:

Accomplished sales support associate with excellent written and verbal communication skills; aptitude for detailed-oriented processes involving monetary exchanges, process reporting and inventory control. Proven performance in fast-paced environments utilizing strong analytical/problem solving abilities; strong work ethic exemplified via timely, efficient and accurate support provided to sales team members; motivates and fosters positive change through superior interpersonal relations.

EXPERIENCE:

Globus Medical March 2013 - Present

Sales Support Associate

Audubon, Pennsylvania

• America’s Best Contacts and Eyeglasses November 2010 – March 2013 Primary contact supporting 400+ sales representatives in the timely delivery of spinal medical equipment to medical facilities and professionals

• Monitors and adjusts available inventory levels to ensure that sufficient supply exists to consistently fulfill consumer needs

• Engages in the provision of superior customer service to internal and external customers including sales representatives, distribution centers, and hospitals through timely and accurate transactions to ensure optimal satisfaction

• Expedites emergency life-saving materials to hospitals, ensuring timely same-day delivery of equipment needed for critical care of trauma patients

• Utilizes a multi-line telephone to address representative and consumer questions and provide information regarding order availability and status

• Demonstrates ongoing commitment to superior service through the provision of immediate availability during on-call work shifts

Un-licensed Optician/Contact Lens Manager

King of Prussia, Pennsylvania

• Shift manager with oversight of 3-5 staff members; duties include but are not limited to: processing opening and closing paperwork, motivational/informational meetings with staff, processing weekly payroll and engaging in appropriate disciplinary actions to aid in performance improvement

• Facility point person for contact from area District Manager. Responsible for ensuring messages are promptly received and accurately disseminated to staff as appropriate

• Responsible for ensuring that inventory levels commensurate with consumer needs. Detailed review of available stock and facility needs has resulted in beneficial results and adequate stocking levels at all times

• Provides high quality customer service to consumers in all fascists of the selection of appropriate eyewear, including but not limited to: selection of eyeglass frames, guidance regarding appropriate quality of lenses, and assistance in selection of contact lenses

• Analyzes requests from consumers and utilizes extensive product knowledge to provide recommendations for products to meet the specific needs of individual customers

• Utilizes a multi-line phone to address customer concern and provide critical information regarding order status

• Engages in merchandising activities to ensure promotional items provide the proper aesthetic value to aid in consumer interest resulting in increased sales of product Sam’s Club September 2010 – July 2015

Member Services Associate

Exton, Pennsylvania

• Meets and exceeds require membership sign up, renewal, and premium membership quotas; increasing overall customer base for Sam’s Club

• Serves as a point of contact in the resolution of customer service issues. Utilizes refined negotiation skills to provide amicable resolutions to complex customer relations problems

• Negotiates customer returns and exchanges of products in accordance with established polices while maintaining highest levels of customer satisfaction

• Operates multi-line telephone system to consult with existing and potential customers to resolve concerns and answer questions

• Assists in the restocking of merchandise; ensuring proper placement and adequate stock levels for consumer purchase Wegmans Food Markets June 2010 – September 2010

Customer Service Representative

Malvern, Pennsylvania

• Full-time associate who led in the selection and purchase experience for customers of the International Cheese Department

• Facilitated demonstrations of cheese products to provide an outstanding customer experience and increase overall sales of products

• Cut and wrapped product to meet and exceed customer expectations

• Engaged in stocking and shipment activities to ensure sufficient product level to meet consumer demands Proactive, Guthy-Renker LLC

Sales Associate August 2009 – May 2010

Burlington, Massachusetts

• Engaged in fast-paced customer driven sales by providing excellent customer service through strong product knowledge and leading demonstrations of product

• Maintained a consistent record of achievement in attaining and exceeding daily/weekly/monthly sales goals.

• Demonstrated responsible practices in the management of monetary purchases and deposits

• Managed the receipt and inventory of merchandise deliveries EDUCATION:

Certificate of Completion

Certified Dental Assistant

Boston Career Institute, Malden, Massachusetts

Diploma

Coatesville Area Senior High School, Coatesville, Pennsylvania COMPUTER SKILLS:

Microsoft Office (Word and Excel data entry), Windows XP AWARDS/ACHIEVEMENTS:

Globus Medical – Employee of the Year for 2017 for Customer Service Department Globus Medical – Employee of the Month for Outstanding Performance and Professionalism – August 2013 and February 2014

Wegmans Food Markets – Received employee of the month award for December 2003 and May 2004

Contact this candidate