Medical Assistant Customer Service
Resume:
WORK EXPERIENCE
CCMA/Service Cordinator
Desert Orthopaedic Center - Las Vegas, NV
July 2019 to Present
Recertifications for surgeries, precollections on surgeries, eligibility and benefits Certified Medical Assistant
HealthCare Partners - Las Vegas, NV
April 2018 to July 2019
Rooming Patients, Vital signs, returning calls, EHR charting, Injections. Triage patients, prior authorizations, referrals
Certified Medical Assistant
Diagnostic Center of Medicine
August 2017 to February 2018
• Rooming Patients, Vital signs, retuning calls, EHR charting, Injections.
• Triage patients, prior authorizations, referrals Home Health Caregiver
January 2014 to November 2015
• Full-time 24-hour home health care for my husband and his grandmother until each passed away.
• Although I had been commended multiple times for my empathetic patient relations, caring for my own family members heightened my sensitivities to those in personal crisis. Customer service, Management & Sales
Radio Shack - Washington, UT
April 2008 to January 2014
JILL
DECOL
CCMA
Las Vegas, NV 89117
*********@*****.***
#readytowork
Willing to relocate: Anywhere
Honed customer service and management skills selling, setting-up and troubleshooting electronics and
• Cellular phones products. Trained employees, Managed & stocked inventory. Medical Assistant
Intermountain Health Care
October 2006 to February 2007
• Received and processed doctors' prescriptions in an experimental centralized computer system via
• phone, fax, and patient request. Also floated in the back as an MA when needed.
• Helped determine experimental computer program was not fully-functional. Medical Assistant
Intermountain Spine Institute - Salt Lake City, UT April 2005 to October 2006
Took patient vitals and initial interview, prepared procedure room for fluoroscope
• Injections, ICD, CPT coding when needed. Processed medical records.
• Became Proficient at organizing MRI films chronologically on viewer. Medical Software Analyst/Programmer
Megawest - Midvale, UT
December 2001 to September 2003
wrote and analyzed medical software for 40+
• Medical clinics, many of which networked an additional 40 clinics deep.
• Excelled at efficiency, time management, and customer service. Medical Assistant
Salt Lake Orthopedic Clinic - Midvale, UT
September 1999 to December 2001
Billing, Accounts Receivable and Computer Support for 18 doctors. Inventoried supplies for medical floor
• and administrative office. Floated as an MA on the floor when short-staffed.
• Companion hired me away because of my expertise and efficiency with computer software and hardware. Orthopedic Surgery Scheduler
Salt Lake Clinic - Salt Lake City, UT
September 1998 to September 1999
Scheduled and did pre-authorizations for surgeries, MRI's epidurals, Implants
• and durable medical equipment for seven different doctors at various facilities. Patient education and advocacy.
• Became conversant with insurance billing and procedures. Medical Assistant
Robert M Payne, M.D - Murray, UT
February 1992 to September 1997
Assisted in all aspect of family practice-pediatrics to geriatrics. Patient education
• and scheduling, ICD-9, CPT coding, head lab tech, phlebotomy, injections, lab tests, fracture care, in-
• Office surgeries, sterile tray set-up, surgical packs, and sterile surgical prep. CLIA Certified. EDUCATION
Certificate in Medical assistant
Dixie Applied Technology College - Saint George, UT June 2016 to March 2017
Certificate of Completion in Medical Assistant
The Bryman School - West Valley City, UT
November 1991 to September 1992
SKILLS
Cma
Patient care
Coding
Phlebotomist
Phlebotomy
Venipuncture
Pediatrics
Ekg
Ehr
Emr
Customer service
Filing
Receptionist
Retail
Scheduling
Microsoft word
Word
Mentoring (5 years)
CPT Coding
Medical Coding
Experience Administering Injections
ICD-10
ICD-9
Insurance Verification
Medical Office Experience
Medical Records
Vital Signs
Anatomy Knowledge
Triage
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Medical Terminology
Medical Scheduling
Quality Assurance
CERTIFICATIONS AND LICENSES
CCMA
April 2017 to August 2021
NHA
driver's license
ADDITIONAL INFORMATION
Skills
coding (5 years), Customer service (7 years), Phlebotomist (5 years), RECEPTIONIST (7 years), RETAIL SALES (7 years), Pediatrics, CMA, EMR, Patient Care, Injections, Vital Signs, Scheduling, Medical Records, EKG, Phlebotomy, EHR, Microsoft Word, Venipuncture, Filing HIGHLIGHTS OF QUALIFICATIONS:
• Phlebotomist
• Certified EKG
• CPR
• Medical Office Procedures
• HIPPA Compliance
• Medical Coding & Billing
• Empathetic Patient Care
• Customer Service
• Leadership
• Time Management
• Office Management
• Flexibility
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