T E R E S A M C A R T E R
Albemarle, NC 28001
Decisive customer service with high-level communication and conflict-resolution skills illustrated over 20+ years of customer service experience. Skillfully manages returns and exchanges and resolves customer complaints to boost satisfaction and loyalty. Proficient in POS operation AS400
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.
Refunds and exchanges Refunds processing
Inventory control Account updating
Product knowledge Customer complaint resolution
Client communication Data entry
Customer consulting Product education
Multi-line telephone operations Customer service
Staff training Conflict resolution
Sales closing Customer complaint resolution
Customer Service Associate, Rogers Insurance Group, Jan 2012 - Mar 2014, Albemarle, NC
Assisted with training and developing sales associates and customer service team members.
Counted and reconciled cash-drawer discrepancies prior to or following each shift. Followed established protocols for escalating customer complaints to management. Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves. To a leave to take care of my aging mother
Marketing Assistant, Fiberon LLC, Jan 2006 - Jan 2010, New London, NC Maintained, ordered, and distributed sales and marketing tools and specialty items and deployed mass email releases.
Assisted in venue planning and organization of sales conferences and meetings, TC
including contacting guest speakers and arranging accommodations. Assembled and ran sales reports and built and distributed marketing spreadsheets for management analysis.
Measured and assessed customer and employee satisfaction. Laid off
Office Manager, StaffMasters Staffing Company, Jan 2001 - Jan 2005, Albemarle, NC Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
Oversaw all aspects of office management, including HR functions, file management, and office inventory.
Implemented efficient workflow process improvement to enable more productivity without hiring additional staff.
Oversaw accounts payable and accounts receivable duties and interactions with vendors.
Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.
Supervised front end associates in fast-paced and demanding environment. Obtained compliance with company policies and procedures in processing transactions with customers.
Scheduled front end to meet needs of business and keep team efficient. Reviewed daily reports in detail and resolved any identified discrepancies. Account Manager, Kevco LLC, Jan 1997 - Jan 2000, New London, NC Maintained client budget and managed work of Account Executives performing range of administrative functions.
Built relationships with new clients, and maintained and nurtured business relationships with existing clients.
Identified accounts with shrinking revenue and addressed ‘at risk' customers, reaching out to these accounts to ensure retainment.
Closed $[Number] million in sales last year, representing [Number]% of the agency's total business.
Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Company went bankrupt
High School Diploma, General
Albemarle Sr. High School - Albemarle, NC