IT Executive

INFORMATION TECHNOLOGY EXECUTIVE

Dynamic and results-driven entrepreneurial executive with over three decades of experience leading people and initiatives focused on optimizing practices and technologies to achieve business outcomes. Diverse background including medical device, third party logistics, manufacturing, distribution, and agriculture. Accomplishments include ITIL v3 Expert/ITIL4 Managing Professional certifications, increased customer satisfaction, improved operational efficiency and effectiveness, process waste elimination, and cost optimization. National and global speaker engagements on topics such as production assurance, multi-sourced vendor collaboration, digital transformation, and effective use of knowledge to optimize service desk resources. Strong advocate for IT transformation while embracing organizational change practices. Diplomatic and tactful leader, maintaining a healthy balance between business objectives and team member needs to ensure positive and productive workplace. Highly perceptive with a proven ability to identify opportunities, develop creative solutions, and follow through to implementation.

AREAS OF EXPERTISE:

Leadership and Transformation

ITIL Expert

Lean Sigma

MOF

COBIT

Security, Risk, and Compliance

IT Strategy, Governance, and Ops

Business Process Improvement

Managed Services Partnerships

Cloud Strategy and Implementation

Application Development and Support

Enterprise Architecture

Infrastructure Management

Service Design, Definition, and Delivery

Project and Program Management

IMPACT / CONTRIBUTION / ACCOMPLISHMENT HIGHLIGHTS

• Increased value realization of $18M technology ops portfolio through improving utilization by nearly 100%

• Managed major partnerships with ServiceNow, BMC, EMC/VMware, and others

• Reduced business impact from major IT outages by 85%

• Improved internal IT capabilities, reducing contract costs by over $750K/year

• Tripled voice and data network capacity while reducing annual costs by 50%

• Improved service delivery times by 40% and customer satisfaction by 60%

• Managed M&A activities to incorporate new product lines

PROFESSIONAL EXPERIENCE

Cargill, Inc. May 2015–Present

Global IT Office of the CIO, Enterprise Service Excellence Portfolio Leader

Senior IT Operations leadership role, providing organizational influence for this diverse, multi-billion dollar global enterprise. Global leader in IT Operations Management and Enterprise Service Management (IT and business functions), and for the portfolio of all enabling technologies in those disciplines. Role includes service delivery and management practices and supporting technology solutions, service health monitoring capabilities and supporting solutions, automation and orchestration, analytics platforms, and organizational change activities (communications, training, and adoption) in an integrated, multi-managed services partner ecosystem. Enterprise Architecture and application portfolio management responsibilities for IT-facing systems and solutions.

Medtronic, Inc. December 2006–May 2015

Manager, Enterprise Service Management / Production Assurance

Senior IT leadership role, acting as a “change agent” for this global medical device technology leader. Led a team of process and program managers to design, develop, measure, and improve Global Service Management processes and technologies. Worked with leaders across the enterprise to influence changes in behavior resulting in improved operations and greater alignment with business objectives. Designed, developed, measured, and improved Global Service Management processes leveraging Lean Six Sigma and Kepner-Tregoe methodologies to drive problem solving and decision-making activities.

NetSource America, Inc. Mar 2005–Oct 2006

Chief Technology Officer

Executive leadership role for startup offering IT Service Management training, consulting, and software products.

Responsible for defining and executing the strategy for all technology service offerings, managing multiple client projects, and supporting all internal systems and processes. Provided IT Service Management consulting services to clients for process and technology assessments, ITIL® training, technology implementations, and special projects.

CH Robinson Worldwide Jan 2004–Mar 2005

Manager, Global Service Management

Senior IT leadership role, implementing best practices based on the ITIL® framework using Six Sigma methodologies Global Service Management leader for CH Robinson, providing program definition, guidance, and process ownership as well as people leadership and direction for team members in the areas of Incident, Problem, Configuration, Change, Release, and Service Level Management.

Jasc Software, Inc. (acquired by Corel in 2004) 1998–2004

Director of Information Services

Executive leadership role for one of fastest growing tech companies in MN (per Deloitte: 1998, 1999, 2000, and 2001)

Provided leadership and direction in the areas of infrastructure, enterprise applications, telephony systems and voice networks, local and wide area data networks, and all Internet systems and services. Included managing all vendor contracts and relationships for equipment, applications, and network communications.

Anderson-Crane Companies 1995–1998

Vice President of Information Systems

Executive leadership role for this manufacturer and distributor of conveyor systems and associated industrial products Executive leader, reporting to the President and CEO, with strategic and operational responsibility for leading the efforts in a thorough company-wide business process re-engineering project. Provided team leadership and direction in the areas of infrastructure, enterprise applications (selection, implementation, and support), telephone and voice networks, and local and wide area data networks. Provided expertise in inventory distribution processes and procedures to company owners and branch managers. Managed all vendor relationships for infrastructure, applications, and network communications and developed software for the inventory management system.

Electronic Data Systems (EDS) 1989–1995

Project Manager and Advanced Systems Engineer

Provided leadership and direction to as many as 35 professionals in the areas of software development, application implementations, and business process re-engineering. Provided expertise in manufacturing and inventory distribution to client warehouse managers using industry best practices (APICS).

Leveraged project management principles (PMI and PMBOK) to deliver projects on time and on or under budget. Provided technical leadership and expertise in the areas of software development, systems integration, and business process re-engineering. Provided expertise in manufacturing and inventory distribution.

Carlson Learning Company 1987–1989

Director of Information Systems

Managed all information technology and communications for this division of Carlson Companies. Provided team leadership and direction in the areas of software development, enterprise applications installations and upgrades, and business process re-engineering. Designed new data center facilities. Provided extensive training to employees.

Unisys Corporation 1986–1987

Software Engineer / Business Analyst

Managed a team of COBOL developers in mainframe environment. Designed and developed Human Resource Management and Inventory Management applications for the US Navy under defense contract.

ManTech International 1985–1986

Programmer / Analyst

Designed and developed business applications for the US Navy under defense contract.

EDUCATION AND TRAINING

Certificate of Completion in Biblical Studies, Equipped for Life: Bible Training Center, 2011

Master of Business Administration, Walsh Business College, 1987

Bachelor of Business Administration, Walsh Business College, 1986

Certificate in Data Processing, Electronic Computer Programming Institute, 1986

Meteorology and Oceanography Training, US Navy Aerographer’s Mate “A” School, 1984

PROFESSIONAL DEVELOPMENT

Information Technology Infrastructure Library (ITIL®) Certifications 2004-2020:

* Certified Process Design Engineer (CPDE)

* ITIL4 Managing Professional

* ITIL v3 Expert

* ITIL v2-v3 Foundations and Practitioner

Governance and Methodologies Certifications 2004-2013:

* Certified COBIT v4 and v5 Foundations

* Six Sigma Green Belt

* Lean Sigma Green Belt

* Kepner-Tregoe

Microsoft Certified Systems Engineer (MCSE) 2000-2002

APICS Certifications (The American Production and Inventory Control Society) 1990-1993, Certified in Production and Inventory Management (CPIM):

* Master Plan Scheduling (MPS)

* Material Requirements Planning

(MRP)

* Capacity Requirements Planning (CRP)

* Just-In-Time Delivery (JIT)

* Production Activity Control (PAC)

* Systems and Technologies

US MILITARY EXPERIENCE

US Navy – Enlisted Aerographer’s Mate Second Class (E5) 1981–1985

REFERENCES

Testimonials and references available on request (some publicly available as posted on LinkedIn profile)

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