Administrative Assistant Mental Health

ALISON R. PAGAN 512-***-**** ~ ******.*****@*****.***

**** ******* ***** - ************, ** 78660

SUMMARY

Meticulous in detail, accurate in tasks, collaborative in working style. Broad knowledge of healthcare administrative support, including billing, coding, EMR records maintenance, and transcription. Certified Phlebotomist with a Bachelor of Arts. Consistently earn high evaluation ratings and merit awards. Experience working with multi-cultural peers and patients; fluent in Spanish. PROFESSIONAL EXPERIENCE

UNIVERSITY OF TEXAS MEDICAL BRANCH, Austin, Texas 2003 - Present; 1998 – 2001 CCA II, Administrative Assistant, Correctional Managed Care (Texas Department of Justice)

• Manage appointment scheduling and administrative operations for 14 professional staff providing health care for adult and juvenile offenders; travel to support 3 other facilities as needed.

• Maintain and update information for medical and mental health patients

• Manages all office responsibilities for all medical personnel, such as spreadsheets, microsoft excel, outlook,

• Maintains all appointments and runs all telehealth MH clinics via satellite for providers at the HUB

• Maintains all specialty appointments via Telehealth in Galveston and at the home unit

• Prepares monthly statistical reports, such as number of patient labs, X-rays, patients sent out for emergency cases, number of chronic patients we have on the facility

• Prepare and collect all QIQM monthly reports for auditing purposes and meeting

• Gather all information to prepare and complete all nursing indictors, Provider workloads, Intake processing, statistical reports, disaster reports and other misc reports due every month

• Take off orders for Psychiatrist, physicians, and nurses

• Utilize Kronos for bi-weekly payroll timekeeping; process leave of absence requests; coordinate travel for conferences; process travel receipt reimbursement requests.

• Revise policies and procedures manuals to reflect changes and updates.

• Manages all projects under Practice Manager

• Prepare and keep up with ACA folders through out the year

• Receive, document, and track grievances reported to Medical Department.

• Addressed and resolved scheduling mishaps by implementing master calendar system to provide better visibility for all patients and appointment types.

• Served as on-site subject matter expert for Kronos implementation; trained staff in all 3 facilities on system use, procedures, and policies.

Phlebotomist

• Maintain dual responsibility as Phlebotomist supporting cluster of 3 facilities.

• Draw and prepare lab specimens for 60 + patients per day on average.

• Conduct daily inventory on all needles with 100% accountability.

• Prepare and submit daily and monthly lab reports; manage supply inventory.

• Complete DNA and finger print cards for newly assigned offenders. FERNANDEZ SPORTS AND PHYSICAL THERAPY, Honolulu, Hawaii 2001 – 2003 Administrative Assistant

• Managed daily operations for busy practice caring for 20 patients per day on average.

• Coordinated appointments, processed billing, and tracked insurance claims for owner and 2 staff.

• Transcribed therapists’ notes, maintained charts, and coordinated travel for therapists’ continuing education seminars.

EDUCATION

TEXAS STATE UNIVERSITY, San Marcos, Texas

Bachelor of Arts, English, 2015

• Minor: Psychology

AUSTIN, COMMUNITY COLLEGE, Austin, Texas

Associate of Arts, English, 2007

CERTIFICATION

Phlebotomist, 2008 (with annual recertification)

Certified Correctional Assistant (CCA), 1998

Experience: in Microsoft Excel, spreadsheets, Power point and outlook

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