Pharmacy analyst
Resume:
**** **** **** ***** ●Miramar, FL ***** ● 305-***-****● **********@******.***
Afhley Remy
Career Overview
I’m a very intellectual individual. Experienced lead pharmacy technician with strong leadership and relationship-building skills, driven to perform at my best at all times, dedicated to what I am doing, very consistent in getting the job done, excellent at juggling multiple tasks and working under pressure.
Core Strengths
●On time and reliable
●Ability to build strong customer relationships
●Ability to communicate clearly
●Ability to handle fast-paced environment
●Listening skills
●Excellent communication skills
●Fast learner
●Courteous demeanor
●Customer Service
●Honest, trustworthy and punctual
Skills and Accomplishments
●Miami Dade College Dean list : 2019 -2020
●Certified Pharmacy Technician
●BLS Certification
●AphA Immunization Certification
●Bilingual
Customer Service
●Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
●Handled guest complaints, maintaining a positive overall experience for all.
●Provided guests with great help and service.
Customer Interface
●Greeted customers upon entrance and handled all cash and credit transactions.
●Assisting customers over the phone regarding store operations, product, promotions and orders. Provided excellent customer service.
●Performed all transactions in a cordial, efficient and professional manner. Greeted each customer with friendly eye contact. Cleaned and organized area.
Professional Experience
[April 2015]— [Current ]
[CVS Pharmacy]
[Miami], [FL]
Lead Pharmacy Technician
Duties include:
●Organized schedules to provide the best coverage in order to distribute workload evenly
●Created daily assignments allocating specific tasks to designated roles, resulting in streamlined operations and increased overall efficiency.
●Trained and mentored junior technicians on pharmacy processes, proper procedures for insurance billing, and compliance with HIPAA guidelines.
●Performed data entry, counted prescriptions, assisted customers, resolved insurance issues, identified potential issues with scripts and contacted physicians
●Prioritized script filling and adjudicated script at time of customer drop-off to ensure customer is aware of cost and amount covered by insurance before script is filled, saving customer time and expediting script-processing.
●Drug recall audit responsibilities include review of drug recall notices and evaluation of current inventory
●Controlled substance audit responsibilities include daily controlled substance inventory discrepancy resolution and review of monthly diversion analytics reports
●Improved the pharmacy on all metrics of scores, customer care, and budget.
●Ordered inventory based on pharmacy needs
●Assisting the Lead Pharmacist in pharmacy operations and duties assigned by CVS corporate, as well as, preparing the pharmacy for audits by insurance companys on a yearly basis.
[April 2013]— [April 2016]
[Publix]
[Skylake], [FL]
Customer Service Team leader
Duties include:
●Closely monitored, documented and followed up on attendance, meals and scheduling of minors, to ensure compliance with state and company laws
●Balanced 12-15 cash registers per day, and investigated any discrepancies
●Conducted approximately 20 Western Union transactions daily, in compliance with Federal Laws
●Applied appropriate coupons and rain checks to orders according to store's policy
●Organized and ensured security of confidential personnel records of over 25 employees
Education Background
Mcarthur High School 2013
Hollywood, FL
Broward College 2016
Associate Degree
I received my high school diploma in June 2013 and graduated in the top 25% of my class. Throughout high school I maintained a 3.6 GPA, while juggling both honors and AP classes. I am currently attending Miami Dade Medical Campus in a two year program to study physician assistant. My long term goal is to become a Physician assistant.
REFERENCES:
Available upon request
Contact this candidate