**** **** **** ***** ●Miramar, FL ***** ● 305-***-****● adk3vj@r.postjobfree.com

Afhley Remy

Career Overview

I’m a very intellectual individual. Experienced lead pharmacy technician with strong leadership and relationship-building skills, driven to perform at my best at all times, dedicated to what I am doing, very consistent in getting the job done, excellent at juggling multiple tasks and working under pressure.

Core Strengths

●On time and reliable

●Ability to build strong customer relationships

●Ability to communicate clearly

●Ability to handle fast-paced environment

●Listening skills

●Excellent communication skills

●Fast learner

●Courteous demeanor

●Customer Service

●Honest, trustworthy and punctual

Skills and Accomplishments

●Miami Dade College Dean list : 2019 -2020

●Certified Pharmacy Technician

●BLS Certification

●AphA Immunization Certification

●Bilingual

Customer Service

●Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

●Handled guest complaints, maintaining a positive overall experience for all.

●Provided guests with great help and service.

Customer Interface

●Greeted customers upon entrance and handled all cash and credit transactions.

●Assisting customers over the phone regarding store operations, product, promotions and orders. Provided excellent customer service.

●Performed all transactions in a cordial, efficient and professional manner. Greeted each customer with friendly eye contact. Cleaned and organized area.

Professional Experience

[April 2015]— [Current ]

[CVS Pharmacy]

[Miami], [FL]

Lead Pharmacy Technician

Duties include:

●Organized schedules to provide the best coverage in order to distribute workload evenly

●Created daily assignments allocating specific tasks to designated roles, resulting in streamlined operations and increased overall efficiency.

●Trained and mentored junior technicians on pharmacy processes, proper procedures for insurance billing, and compliance with HIPAA guidelines.

●Performed data entry, counted prescriptions, assisted customers, resolved insurance issues, identified potential issues with scripts and contacted physicians

●Prioritized script filling and adjudicated script at time of customer drop-off to ensure customer is aware of cost and amount covered by insurance before script is filled, saving customer time and expediting script-processing.

●Drug recall audit responsibilities include review of drug recall notices and evaluation of current inventory

●Controlled substance audit responsibilities include daily controlled substance inventory discrepancy resolution and review of monthly diversion analytics reports

●Improved the pharmacy on all metrics of scores, customer care, and budget.

●Ordered inventory based on pharmacy needs

●Assisting the Lead Pharmacist in pharmacy operations and duties assigned by CVS corporate, as well as, preparing the pharmacy for audits by insurance companys on a yearly basis.

[April 2013]— [April 2016]

[Publix]

[Skylake], [FL]

Customer Service Team leader

Duties include:

●Closely monitored, documented and followed up on attendance, meals and scheduling of minors, to ensure compliance with state and company laws

●Balanced 12-15 cash registers per day, and investigated any discrepancies

●Conducted approximately 20 Western Union transactions daily, in compliance with Federal Laws

●Applied appropriate coupons and rain checks to orders according to store's policy

●Organized and ensured security of confidential personnel records of over 25 employees

Education Background

Mcarthur High School 2013

Hollywood, FL

Broward College 2016

Associate Degree

I received my high school diploma in June 2013 and graduated in the top 25% of my class. Throughout high school I maintained a 3.6 GPA, while juggling both honors and AP classes. I am currently attending Miami Dade Medical Campus in a two year program to study physician assistant. My long term goal is to become a Physician assistant.

REFERENCES:

Available upon request

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