Employee Relations Customer

Kelsey Anonich

• 715-***-**** • Raleigh, NC *****7 •

• ******.*******@*****.*** •LinkedIn Profile•

Personable and result driven professional. Possess a strong record of client network-building and ongoing customer engagement; able to effectively communicate and collaborate with cross-functional teams, stakeholders and executives at all organizational levels. Looking to utilize current skills and gain additional experience in planning, analyzing, delivering projects that lead to the overall success and advancement of the company.

CORE COMPETENCIES

• Business Development • Client Relationships • Project Planning • Vendor Management • Technical/Business Acumen • Prioritization/Time Management • Problem Solving• Public Speaking

EXPERIENCE

Apex Systems-Raleigh, NC

Account Manager (October 2016 – Present)

Engage and collaborate with enterprise clients, executive leadership, and stakeholders on supplemental staffing or long-term consulting engagements in the areas of Information Technology, Business Applications, and Telecommunications.

Foster relationships and long-term strategic partnerships capable of increasing revenue with new and existing clients

Consult with technical and business leaders to acquire customer needs, goals and requirements to assess and propose solutions that meet objectives and achieve mutual satisfaction while aligning with changing business conditions.

Managed an enterprise customer and visit their sites daily for in person meetings, consultations and evaluations.

Provide exceptional pre- and post-sales support to ensure client satisfaction and retention throughout lifecycle.

Manage multiple concurrent deliverables while meeting deadlines, SLAs and KPIs to deliver and maximize on quality and cost/spend objectives.

Compile and analyze data to proactively evaluate engagements and business opportunities to guarantee efficient strategy, growth and profitability.

Administer performance management, employee relations, training and development for contractor community within client base.

Customer advocate and primary liaison to internal teams that include Delivery (Recruiting), Specialty Practice Directors, Consulting Services and back-office.

Other responsibilities: prospecting, cold calling, contract negotiating to include pricing, terms and conditions, and teaming agreements, closing, client management, onboarding, customer success and Technical Recruiter responsibilities as needed.

Technical Recruiter (January 2016 – October 2016)

Recruited, screened and coached candidates to fill high-priority openings with focus on sourcing direct technical and cultural needs for clients in the IT industry.

Designed and implemented creative recruiting strategies tailored to client requirements to source suitable candidates.

Sourced candidates by using various internet/recruitment sites, referrals, Apex’s proprietary database, advertising, and local user groups and job fairs.

Interviewed candidates through in-person meetings, telephone, and/or video conferences to assess relevant knowledge, skills, experience and aptitude based on client requirements.

Completed onboarding which included: initiation of compliance process, completion of client contracts/necessary paperwork, conveying first day details and expectations, and attending to inquiries.

Proficient in Boolean search logic and Applicant Tracking Systems (ATS)

Wake/Harnett County School Districts

7th Grade Mathematics Teacher (August 2013 – January 2016)

Overhills Middle School - Harnett County Public Schools, Spring Lake, NC

Dillard Drive Middle School – Wake County Public Schools, Raleigh, North Carolina

Communicated and developed positive relationships with students, parents, colleagues, and administration.

Worked collaboratively with my educational team to meet students' various needs and state standards.

Managed and structured an organized classroom environment, taught students materials based on the Common Core Math Standards.

EDUCATION

Central Michigan University Mount Pleasant, MI

Bachelor of Science in Education

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