Administrative / Bookkeeping / Marketing

Serenity Joy Miller

**** ******* ****, ****** ****, TN 37174 ● Cell: 615-***-**** ● ***********@*****.*** ● SerenityJoy.com SKILLS ● Accounting/Bookkeeping in QuickBooks ● Client/Vendor Relations & Customer Service

● Event Management & Photography ● Email/Data Entry in Goldmine & ACT! Databases

● Firefox/Google Chrome/Basic HTML ● Marketing, Writing, & Proofreading

● Memorial Slideshow Creation ● MS Word, Excel, PowerPoint, & Outlook

● Office Management/Administration ● Social Media, Constant Contact, & EMMA EXPERIENCE Multi-Tasking Freelancer/Founder, POOF! What Do You Need? Spring Hill, TN. 5/18 – Present.

Perform Internet research and data entry and management for Beach List Direct, Inc.

Write, update, and post datacards on BLDI and NextMark websites for managed lists.

Provide bookkeeping, organization, proofreading, and social media services upon request.

Photograph and edit pictures for events, family parties and portraits, and businesses.

Create commemorative slideshows for various occasions, including anniversaries & funerals. Rideshare Driver, Lyft and Uber, San Francisco, CA. 5/18 – 10/19. Marketing and Production Manager, Beach List Direct, Inc. (BLDI), Nashville, TN. 1/12 – 4/18.

Worked successfully from home from 8 AM to 5 PM every weekday with minimal supervision.

Produced marketing materials, including mailings, brochures, and Constant Contact eBlasts.

Wrote, updated, and posted datacards on BLDI and NextMark websites for managed lists.

Performed List Finder and Internet research for incoming client projects and datacards.

Requested counts from list managers and summarized info in recommendations to clients.

Corresponded with vendors and clients to support and enhance professional relationships.

Created quotes, invoices, and purchase orders in QuickBooks for clients and vendors.

Performed Merge/Purge and other list functions in DoubleTake and delivered list orders.

Answered emails and organized client and vendor info in Goldmine and Outlook Express.

Created documents and spreadsheets for client meetings, trade shows, and GP estimates. Server/Hostess, McCreary’s Irish Pub, Franklin, TN. 6/06 – 4/17 (Mostly Seasonal/Part-Time).

Used POS system to enter orders, process payment, and close out workday.

Prepared food for daily operations, as well as for take-out orders.

Served patrons, bussed tables, and assisted with closing duties. Writer/Photographer of “Joy of Food” Reviews, Williamson Source, Franklin, TN. 9/14 – 9/16. Director of Administrative Services, TN Hospitality Association, Nashville, TN. 10/06 – 8/11.

Acted as Co-CEO for 6 months while Board of Directors searched for a new CEO.

Marketed and maintained TN Green Hospitality Certification Program with Skye Con.

Helped create an online database for member records and information.

Maintained customer records in and invoiced members from QuickBooks/Peachtree.

Contacted members and vendors to discuss dues payments and billing issues.

Maintained bank accounts for several Association and PAC accounts.

Helped create budget. Processed accounts receivable and accounts payable.

Reconciled all bank statements and prepared financial reports for board meetings.

Completed Ethics Commission filing of lobbyists, income, and expenditures for PACs.

Emailed Legislative Action Alerts to 2,200+ TNHospitalityVotes.com industry contacts.

Updated TNHospitality.net, TNHospitalityVotes.com, and TnHA Facebook and Twitter.

Created TnHA & GNHA Newsletters online and deployed them through EMMA.

Emailed members to announce meetings and events.

Organized fundraisers, luncheons, conferences, trade shows, and the Hospitality Championship Series. Photographed events and posted albums on Facebook.

Created and maintained registration spreadsheets for events, including financial info.

Performed registration duties at events to check in members and collect money.

Created and reviewed outgoing communications, including emails, letters, minutes, marketing materials, board meeting packets, handbooks, policy manuals, and more.

Created member benefits’ materials to promote new membership and retention.

Contacted service providers and vendors when problems arose and to update info.

Researched and implemented cost-cutting initiatives for more efficient operations. EDUCATION Bachelor of Arts, Palm Beach Atlantic University, West Palm Beach, FL. 4/29/2000. English Major, Communications Minor. Completed Honors Program and Honors Thesis.

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