HEATHER RAMSAY

***** *** ******, ****** ** V*N*J*

Phone: 604-***-****

adk3u3@r.postjobfree.com

Experience

February 2019-Current

Instructional Designer - E-Comm 911

Create engaging learning activities and compelling course content for library of courses in emergency communications (police call-taking and dispatch for 40 agencies)

Author courses tailored to adult learners, using adult learning principles

Design E-Learning using evidenced-based approaches to improve learner achievement, engagement and retention

Provide leadership in scalable development, user experience and learning analytics

Conduct needs and gap analyses to develop custom curriculum

Collaborate with trainers and subject matter experts to create and deliver precise and practical training material designed for adult learners February 2016-Current

Training Specialist E-Comm 911

Develop, design and update classroom training material and lesson plans for courses o Experience in creation of final exams, including for unfamiliar content (fire) o Skilled at creating job-aids & hand-outs

o Have developed material and updated course content in almost every course, including fire

o Assisted in the creation and coordination of the ECVI project

Able to facilitate classroom and one-on-one training for all police agencies and skill sets

Facilitate peer review meetings and document staff progress

Provide on the job and in class coaching

Provided support as lead trainer for final portion of ECVI February 2011-February 2016

Communications Operator II - E-Comm 911

Assessed and reviewed police files for accuracy, clarity and risk

Assigned police units as appropriate for priority and circumstances

Maintained constant accurate status of all police members in several jurisdictions

Managed calls and call loads appropriately while liaising with police to ensure favorable call outcomes

Applied knowledge of police procedure for tactical operations (containment, ERT operations, etc.)

Exercise patience, active listening, and calmness in emergency situations 2013-2014

Acting PSI E-Comm 911

Assisted with the writing, creation and Implementation of policies and procedures September 2008-February 2011

Police Call Taking E-Comm 911

Received, triaged and processed emergency and non-emergency police calls for 15 police agencies

1996-2008

Funeral Director & Embalmer, Assistant Manager

Managed and Supervised staff, assessed and reviewed performance and collected and reported on sales data

Arranged funeral services and disposition arrangements for bereaved families

Performed embalming and restorative procedures

Operated Crematory

Additional Skills, Interests & Training

Volunteer

o Burnaby Wildlife Rescue

o Elizabeth’s Wildlife Rescue

Level 1 Occupational First Aid

Instructional Design for New Designers

o Langevin Learning Services – December 2017

Self-Taught – Articulate Storyline 360 E-Learning

Long-term wildlife rehabilitation volunteer

Equestrian Eventing

Fluent in French, 50% fluent in Spanish, 100% fluent in “vacation Spanish”

Member of the Nova Metis Heritage Association

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