Customer Success Manager

**** ******* ** *** *** – DURHAM, NC ***** – 919-***-**** – *****.***********@*****.***

WORK & LEADERSHIP EXPERIENCE

Solutions Advisor – May 2019-Present

N-able (Formerly SolarWinds MSP) - Morrisville, NC

Manage 350+ Tier B MSP Accounts

Generated $20k monthly recurring revenue in 2020

Conduct business strategy meetings, account reviews, grow existing partners by introducing new security solutions to boost partnership and drive an increase in monthly recurring revenue

Assist new hires on processes, products, and sales conversations

Customer Service Representative - September 2018-April 2019

Absolute Dental Services - Durham, NC

Provided excellent customer service to dental offices in Cary, Holly Springs, Fuquay-Varina, Garner, and Clayton by ensuring deliveries of products and pick-ups daily

Educated doctors/clients on lab offerings (crown & bridge, implants, surgical guides, dentures)

Multifamily Account Executive - May 2017-May 2018

Yardi Systems - Raleigh, NC

Worked with property owners and property management companies (existing clients) in the Southeast US that used our accounting software and sold ancillary products/services to assist their operations (business intelligence, websites, payment processing, resident screening/insurance, market research)

Responsible for $369k in upselling and cross-selling existing accounts

Conducted onsite (10/month) and web meetings with clients to demo products and offer consultative advice to drive revenue for both the client and sales team

Account Executive - March 2016-March 2017

Carolinas IT - Raleigh, NC

Managed clients and acquired new accounts across North Carolina with sales for all major business units: managed services, cloud services, professional services, audit and compliance, hardware sales

Generated upwards of $250k total revenue; new clients accounted for $9.8k in recurring monthly revenue

Leveraged partnerships with Lenovo, Cisco, NetApp, and in-house engineers to provide solutions for clients across a variety of industries

Account Representative - July 2015-February 2016

Dude Solutions - Cary, NC

Managed clients and secured new local government accounts in AZ, NM, WI, and NV

Averaged 65 calls/day to prospect for new clients

Helped small local governments improve communication and boost efficiency using cloud-based software and GIS solutions

Digital Media Specialist - January 2014-June 2015

Medical Mutual Insurance Company of North Carolina – Raleigh, NC

Conducted ongoing research on public relations techniques for brand-building publicity

Monitored and analyzed all brand / competitor activity online with analytics platforms and online listening tools

Produced two quarterly columns for internal company newsletter; edited content for both internal newsletter and external company blog

Processed all website registrations, and assisted Digital Media Coordinator with web and social media content updates through Liferay content management system and Hootsuite

EDUCATION

B.A. – Communication with Public Relations Concentration (August 2013) North Carolina State University Raleigh, NC

Contact this candidate