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Supervisory IT Specialist

Location:
Hyattsville, MD
Posted:
March 22, 2021

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Resume:

MELVINA FARLEY

**** ******* ****** • Hyattsville, Maryland 20783

202-***-**** • adk3qd@r.postjobfree.com • linkedin.com/in/melvina-farley

SUMMARY

A self-motivated and highly skilled IT Asset Manager with extensive experience in hardware, software, and database management, CIS security, strategic planning, and team leadership. Maintains effective communication and rapport with customers, vendors, and team members to facilitate efficient and stable operations. Possesses strong technical knowledge, providing sound decisions and solving complex challenges. An analytical problem solver who contributes to the ongoing success and growth of an organization.

EDUCATION

STRAYER UNIVERSITY, Washington, DC, M.B.A.

GOUCHER COLLEGE, Baltimore, Maryland, B.A., Communication

COMPUTER SKILLS

ServiceNow BarScan SNOW SCCM Workday Remedy Microsoft Office Suite Photoshop 7.0

EXPERIENCE

ICMA RETIREMENT CORPORATION (ICMA-RC), Washington, DC

Supervisor, Asset and Software Management, 2013-2020

Supervised staff in the procurement, distribution, and management of all company-owned licensed software.

Maintained database of software and tracking of license assignments through automated tools such as SNOW, ServiceNow, and SCCM.

Ensured all software licenses were current and compliant to corporate policy.

Wrote policies and procedures used to maintain software licensing in accordance with ITIL and ITAM best practice methods.

Ensured that the critical security controls for software and hardware devices are met in accordance to company policy.

Maintained daily tracking of IT equipment through automated tools such as BarScan, ServiceNow, and SCCM.

Managed company inventories.

Received and processed newly purchased equipment through ServiceNow and Workday.

Managed and processed IT asset requests from internal clients through automated tools such as Remedy and ServiceNow.

Conducted routine inventory processing of all storerooms.

Managed annual and quarterly inventory process of all field, HQ, and remote equipment.

Advised manager of inventory best practice procedures.

Composed company guidelines for inventory procedures.

Supervised staff to ensure proper execution of inventory procedures.

Created and managed company survey systems for multiple departments.

Prepared meeting rooms and staff for webinars and other meetings and conferences.

Acted as liaison with finance department to create tax reports for company assets.

IT Asset Management Analyst, 2008-2013

Maintained daily tracking of IT equipment for corporation through automated tools such as BarScan.

Managed company inventories.

Received and processed newly purchased equipment.

Processed IT asset requests from internal clients through automated tools such as Remedy.

Conducted routine inventory processing of all storerooms.

Managed annual and quarterly inventory process of all field, HQ, and remote equipment.

Advised manager of inventory best practice procedures.

Composed and maintained company guidelines for inventory procedures.

Supervised staff to ensure proper execution of inventory procedures.

Created and managed company survey systems for multiple departments.

Prepared meeting rooms and staff for webinars and other meetings and conferences.

Provided data for tax reports for company assets.

ADDITIONAL EXPERIENCE

SWANK AUDIO VISUALS, Alexandria, VA

Director of Operations, 2004-2008. Oversaw daily flow of audio visual business onsite. Supervised coordinators, technicians, and contractors. Developed standard operating procedures (SOPs) for asset management and control. Trained staff to become compliant with company’s SOPs. Conducted site inventories. Coordinated production information between multiple sites to procure necessary equipment for multiple productions. Interfaced with other vendors to coordinate successful productions. Communicated with vendors regarding equipment repair and procurement.

Director of Audio Visuals, 1997-2004. Oversaw daily flow of audio visual business. Supervised assistant director, coordinators, technicians, and contractors. Trained staff to become compliant with company’s SOPs. Conducted performance reviews of staff. Made sales calls. Coordinated production information between hotel and client. Analyzed and interpreted clients’ audio visual needs necessary to produce effective programs. Set and monitored budgets and goals for site. Conducted quarterly site inventories. Interfaced with other vendors to coordinate successful productions. Acted as liaison between hotel and corporate office.

Audio Visual Warehouse Manager, 1995-1997. Performed data entry, utilizing company’s automated payment transmission system. Coordinated and tracked $2,000,000 inventory for multiple properties. Oversaw quarterly inventories of all regional sites. Created purchase orders of 15 properties. Handled multiple complex tasks involving allocation of resources among 15 properties on daily basis. Provided scheduling and arranged technical help for multiple properties. Functioned as liaison between corporate offices and local vendors.

Assistant Director of Audio Visuals, 1993-1995. Analyzed and interpreted clients’ audio visual needs necessary to produce effective programs. Audited invoices for billing accuracy and for compliance with company policy. Received, analyzed, and classified documents, ensuring accuracy of appropriate accounting data. Performed data entry, utilizing company’s automated payment transmission system. Provided coverage for site director. Managed schedules for technical labor onsite.

Audio Visual Coordinator, 1992-1993. Coordinated daily activity and equipment flow on show floor. Supervised onsite technicians. Prepared daily flow sheets. Assisted with onsite inventory.

Audio Visual Technician, 1991-1992. Operated audio visual equipment for hotel functions. Identified faulty equipment and performed minor repairs on broken equipment.

CERTIFICATIONS

Certified Asset Management Security Expert (IAITAM), 2018

ITIL Foundation v3, 2017

Certified Mobile Asset Manager (IAITAM), 2014

Certified IT Asset Disposition (IAITAM), 2013

Certified IT Asset Manager (IAITAM), 2010

PROFESSIONAL DEVELOPMENT

IAITAM ACE Conference

Leadership Skills and Team Development for IT and Technical Professionals (AMA)

Asset Identification Management Advanced Study Course

Conference for Warehousing and Inventory Control Professionals

Strengthening Your People Skills in the Workplace Training (CEU)

Rainmakers 2.0 Sales Training

AFFILIATION

International Association of IT Asset Managers (IAITAM), Member

AWARDS

ICMA-RC Leadership Award

ICMA-RC Associate of the Month

Swank Audio Visuals 110% Award



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