Service Customer

P R O F I L E

Accomplished customer service professional offering over

seven years of experience in domestic and international aviation industry. Highly skilled in responding to emergency situations and remaining composed under pressure. Dedicated to exceptional customer service with wealth of expertise in the airlines and hospitality industry. Offering a superb work ethic and a motivated work driven personality. Welcoming, personable individual consistently recognised for leadership, hard work and performance excellence. Handles high pressure situations with undeniable grace and poise. Experience with a middle eastern premium airline as a premium class inflight crew.

W O R K H I S T O R Y

Premium Inflight crew

Emirates ( Dubai, U.A.E)

12-2014 - 07-2020

- Adept with multicultural working environment

- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

- Worked with Internal and external customers to understand needs and provide excellent cabin service.

- Developed team communications.

- Handled customers’s inquiries and concerns.

- Responded to questions and requests for information from customers.

- Kept close eye on passenger behaviour and watched for problems such as injuries, illnesses and emotional concerns.

- Offered timely and skilled emergency response to provide CPR or first aid.

- Facilitated optimal seating arrangements to maintain compliance standards.

Aakash Kumar

CUSTOMER SERVICE PROFESSIONAL

C O N T A C T

+919*********

***********@*****.***

Dehradun, Uttarakhand

248001

E D U C A T I O N

SSC (High school diploma)

St.Joseph’s Academy Dehradun,

Uttarakhand

2009

ISC (Science and Computers)

The Asian School

Dehradun, Uttarakhand

2011

W O R K H I S T O R Y (continued)

Inflight crew

Jet airways ( Mumbai)

09-2013 - 11-2014

- Offered timely and skilled response to safety, medical and onboard services.

- Facilitated optimal seating arrangements to maintain compliance standards.

- Coordinated daily workflow through task prioritisation and concise scheduling.

H O B B I E S & I N T E R E S T S

- Singing

- Playing musical instruments (Guitar, Ukulele)

- Cooking

- Workout

- Snooker and pool

H A R D S K I L L S

• Team Building

• Organisational skills

• MS Office

• CRM

• Trained in First aid and

CPR

• Interpersonal skills

• Problem solving

• Leadership

S O F T S K I L L S

• Reliable

• Professional

• Motivated

• Organised

• Creative spirit

• Team player

• Quick learner

Contact this candidate