Mohammad Omar Maaliji

**** ****** *****, **********, **, 22311

571-***-**** adk3q0@r.postjobfree.com

Fully Work Authorized No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Technologically savvy and goal-oriented Administrative Assistant and Data Entry Clerk with 5+ years of experience with performing administrative and clerical tasks, answering phone calls and taking messages, assisting customer inquiries in-person and over the phone, arranging meetings and executive travel, and completing a high volume of tasks simultaneously while achieving organizational goals. Extensive experience with Microsoft Office and Quick-books.

Key Skills

Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

Quick-books

QCS/RMS

Cobalt

Database entry and management

Editing and proofreading

Budgeting

Managing calendars and schedules

Customer service

Verbal and written communication

Office management

Administrative and clerical tasks

Problem-solving

Languages: English, Dari, Pashto

PROFESSIONAL EXPERIENCE

Certification Analyst 02/2019 – 03/2020

Society for Human Resources Management (SHRM), Alexandria, VA

Answered incoming calls and resolved customer inquiries and issues by providing prompt email responses

Assisted members and organizations with membership renewals with credit cards or checks through Cobalt

Updated and maintained customer records, including POC and address changes, to ensure organization

Merged duplicate accounts and performed data entry

Submitted IT desk tickets to resolve IT issues

Provided general administrative and clerical support including mailing, scanning, faxing, and copying

Prepared conference and events materials, including fliers and invitations, to increase participant turnout

Managed inquiries in the Cobalt software

Sales Ambassador 06/2018 – 01/2019

Clear, Arlington, VA

Enrolling new clients and passenger into the biometric database

Verifying clients and passenger through the biometric database

Training new employees into the system

Solving issues and problems of clients and passenger

Data Entry Clerk 12/2017 – 05/2018

Faneuil, Hampton, VA

Processed images through VES by editing to update and rejecting to disposition at a 99.9% accuracy rate

Identified, documented, and notified management of repetitive abnormalities discovered while processing images

Performed all job functions in a manner that achieved compliance with established performance measures

Scanned customer or violator documents

Administrative Assistant

Pacific Architects and Engineers (PAE – JSSP), Kabul, Afghanistan 11/2016 – 11/2017

PAE is one of the State Department Projects implementing Justices and Rule of Law for the people of Afghanistan

Prepared agendas and reports, and maintained confidential documents, including deeds, plans, and correspondence

Managed travel arrangements for senior executives of the U.S. Department of State

Tracked confidential and sensitive information for the department

Planned the budget for the department

Answered, transferred, and monitored the incoming calls for the department

Participated in meetings, prepared agendas and minutes of the meetings

Performed data entry of vital information

Managed hard and soft filing system

Administrative Assistant 10/2015 – 10/2016

Technologists, Inc., Kabul, Afghanistan

TI is one of the leading Construction and Logistics companies in Afghanistan, awarded with several big projects from the US Army Corps.

Prepared agendas and reports, and maintained secure and accessible key documents

Managed schedules for senior executives of U.S. Department of State

Coordinated new hire interviews and hiring process, including assessing paperwork

Assisted in preparation of presentations, reports, letters and memos

Reviewed all the incoming correspondence that required urgent action

Organized travel arrangements for the management team, travel itineraries, and hotel reservations

Prepared expense reports and performed data entry

Ensured all visitors were welcomed to the office

Human Resources Assistant 01/2013 – 10/2015

United Nations Development Project (UNDP), Kabul, Afghanistan

Performed administrative tasks, including scheduling, maintaining files, and sorting mail for the human resources

department

Input employment data and timesheets into computer database

Tracked and updated hourly employee leaves of absence

Assisted HR supervisor with hiring process, including posting job vacancies online and scheduling interviews

Coordinated logistics for new hire orientations and employee training sessions

Compiled and updated hard and soft employee records

Administrative Assistant 01/2012 – 12/2012

Creative Consultancy Inc., Kabul, Afghanistan

Prepared conference and event materials such as flyers and invitations

Trained and assisted staff with effective and accurate computer usage

Supervised other clerical staff and provided training and orientation to new staff

Provided general administrative and clerical support including mailing, scanning, faxing and copying to management, while maintaining electronic and hard copy filing system

Organized, opened, sorted and distributed incoming correspondence

Performing data entry, scanned documents, and managed the calendar for the Managing Director

Answered calls from customers regarding their inquiries

EDUCATION

Bachelor of Business Administration (BBA) 2012

Kardan University, Kabul, Afghanistan

Kardan University is the first privately owned university in Afghanistan. Kardan University was accepted as a member of the Global business School Network in 2017.

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