Customer Service
Resume:
REBECCA
ABELL
DC Metro Area
*****.********@*****.***
OBJECTIVE
To obtain a position with a team that will enable me to use my strong leadership skills, educational background, and ability to work with and for others to benefit and elevate the community and its members.
EDUCATION
B.S. Criminology & Criminal Justice Arizona State University
2019
EXPERIENCE
Shift Supervisor Starbucks
JULY 2016 – PRESENT
-Develop a constructive learning environment by positively reinforcing successful performance to ensure operational excellence
-Execute store operations at all day parts by anticipating customer and store needs
oInventory management, Task delegation, Labor adjusting, Cash management, Safety & Security Procedures
-Deliver excellent customer service by promoting the culture, values, and mission of Starbucks
-Increase sales through suggestive selling, verbal promotion, customer communication, and community engagement
ACHIEVED PARTNER OF THE QUARTER APRIL-JUNE 2018
Barista & Barista Trainer Starbucks
AUGUST 2014 – JULY 2016 (TRAINER JANUARY 2015-JULY 2016)
-Actively engaging with customers by suggestive selling and providing quality food and beverage products
-Training new hires and continuously coaching tenured baristas on standards and expectations
ACHIEVED PARTNER OF THE QUARTER JULY-SEPTERMBER 2015
SKILLS
Ability to work, communicate, and collaborate with a team
Ability to critically think, problem solve, and make decisions in a high-paced environment
Time Management
Organizational Skills
Customer Service
REFERENCES AVAILABLE UPON REQUEST
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