+Over * years of Information technology experience.

Experienced in troubleshooting software, hardware, and network issues

Ability to interact with customers diplomatically and guide them with hardware and network configuration

Experienced in assessing and identifying customers' problems and finding solution

Maintained end-users work stations, laptops, and electronic devices

Proficiency with Microsoft Windows, Virtual Private Network, Office 365 and Outlook, and Automatic Call Distribution technology

Expert in generating and completing work order ticket efficiently

Virtualization technologies

Messaging and Active directory

Server monitoring and management.

Servers & Desktop security

Disaster Recover Planning

Capacity planning and load management

Proficiency in ITIL

Cloud computing

CERTIFICATIONS

Microsoft Certified Solutions Associate (MCSA): Server 2012

Microsoft Certified Professional (MCP)

AWS Cloud Practioner

Microsoft Azure Administrator

TRAINING

VMware Certified Professional 6 - Data Center Virtualization

ITIL

Azure Solutions Architect Microsoft Azure Architect Technologies

EDUCATION

Master of Computer Applications

KEY TECHNICAL SKILLS

Platforms

Microsoft Windows operating systems Windows XP, 10, 2008R2, 2012R2, 2016.

Directory Services

AD ( Active Directory)

Messaging/ Collaboration tools.

Microsoft Exchange online - Office 365, Microsoft Exchange 2010, 2013, IIS SMTP engine.

Virtualization tools

VMware ESXi 5/6 server, vCenter, Hyper-V .

System Monitoring/Patching

WSUS, HP Systems Insight Manager, Dell OpenManage, Solar Winds Orion

Database

MS SQL Server

Security Products

Symantec EndPoint protection client/manger, Trend Micro Deep Security, CrowdStrike

Backup Tools:

Symantec BackupExec, Windows Native Backup

PKI server

MS certificate server and Public certificate services.

CRM Tools

JIRA, Remedy, ServiceNow

Network Services

IIS, DNS, DHCP, FTP, SMTP, POP3, RDP services, Cisco VPN, Microsoft IAS

High Availability technologies

Microsoft Cluster, Network Load Balancing (NLB), Hardware raids.

Methodologies

ITIL

Hardware/Storage:

HP, Dell PowerEdge R710 servers, StorageTec tape Library, DELL iSCSI DAS storage, Symantec Ghost Solution Suite.

Automation / Scripting

PowerShell 4.0/5.0,

Network devices and technologies.

Cisco routers and switches, Cisco VPN, Pfsense,

ASSIGNMENT HISTORY

Infrastructure Administrator 8/2016 to Present

Interms LLC, Maryland

Have hands-on experience in all technologies involved in the datacenter dataflow including DNS, border routers, firewall, load balancer, network switches, webserver, application/B2B servers, database servers, storage, fabric switches, backup and monitoring.

Have experience in configuration of Office 365 and MS Exchange Server. Migrated Mailboxes from On-Premises Exchange 2013 to Office 365.

Deployed infrastructure to Azure and additional cloud providers or on-premises datacenters using Terraform and managed infrastructure on multiple cloud providers.

Created a resource group, storage account, and Azure Files in cloud Shell using PowerShell.

Provided Virtual Machine Backup and Recover from a Recovery Services Vault using Azure Cloud Shell and Portal.

Configured Azure Virtual Networks, subnets, Azure network settings, DNS settings, security policies and routing.

Implemented and administered VMware vSphere clusters with HA and DRS. Performed P2V and reduced hardware footprint by virtualizing most of production, pre-production servers.

Implemented and configured VDP backup. Implementation and administration of the VMware vSphere ESXi 5\6.x and vCenter.

Upgrade of vCenter appliance and vSphere servers to 6.x. Performed Snapshots, Cloning, Cold Migrations and Hot Migrations, Configured Resource Pool, V Motion, Alerts.

In O365, Assigning licenses to users.

Managed and maintained backup of Windows 2008/2012 server farm using Symantec backup exec.

Restored user files in file servers from backup as well as from previous versions.

Troubleshooting drive mapping issues for users as well as directory permissions in file server and CIFS on NAS storages.

Assigning permission for users and administrators in NAS servers.

Configured outlook for clients for their email connectivity. Addressed several Level1 issues in Exchange and Active Directory.

Addressed licensing issues in MS office and other official software.

Addressed FTP and SFTP uploads whenever users need to transfer critical files.

Participated in 24/7 on-call rotation

Documentation of procedures and checklists to create error free and process oriented working environment. Updated SOPs, inventory, and network diagrams.

Troubleshoot VPN connectivity issues.

Participated on moving the office datacenter to colocation datacenter.

Maintained the WAN connectivity by coordinated with the ISP.

Installing and Configuring the Hyper-V Server Role, Creating and Managing Virtual Hard Disks, Virtual Machines, and Checkpoints. Creating and Configuring Virtual Machine Networks. Virtual Machine Movement and Hyper-V Replica, Implementing Failover Clustering with Hyper-V. Installing and Configuring System Center 2012r2 Virtual Machine Manager

Designed and implemented the AD across the production and stage environment along with necessary OUs and security policies, Group Policy Implementation and Troubleshooting.

Administration of windows servers 2008R2 /2012R2 /2016/2019. Remote management of servers, maintaining scripts, file systems, internal and external DNS, DHCP, Radius for VPN authentication, MS Certificate Server, SharePoint.

Designed, built, tested, configured and implemented SCCM 2012. Patching of servers using SCCM and WSUS.

Configured IIS for web server instances as well as FTP and SMTP.

Automation of administration tasks by using PowerShell and vb scripts.

In-terms India Pvt Limited Helpdesk Representative, 12/2013 to 4/2015

Provided level 1 and 2 technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.

Cut incident callback rate by 12%; used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.

Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.

Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.

Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.

Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.

Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.

Contact this candidate