Marco A. Alvarez

** ********** **., ************, ** 29681

864-***-**** M e-mail: adk3p5@r.postjobfree.com

Summary

Professional Operations Manager with over twenty years of experience in fast paced, culturally diverse manufacturing/warehousing environments. Excellent problem solving and communication skills. Particularly effective at prioritizing and critical thinking in fast paced environments. Process driven mentality with experience in creating/documenting procedures.

Employment History

Travers Tool Co. Duncan, SC March 2014 - June 2020

Warehouse/Site Manager

Managed entire site of industrial tool distribution company’s South Carolina location, including but not limited to managing contract negotiation with vendors/service providers: freight carriers, packaging supplies, and utilities. Managed all aspects of maintenance needs such as plumbing, electrical, IT infrastructure, landscape maintenance, and janitorial. Responsible for warehouse bin-maintenance, reorganizing based on frequency of movement and seasonality. Oversaw returns; RTS, RTV and scrap. Responsible for monitoring operating cost versus budget in warehousing, freight, and manpower.

Negotiated contracts with packaging and corrugate providers via RFQ process resulting in 20% yearly savings

Implemented waste stream management/recycling program for 30% change, resulting in 10% net gain

Instrumental in migration to new shipping platform (Agile) incorporating UPS, FedEx, USPS, and LTL carriers. Trained shipping clerks and CSR’s in dangerous goods/haz mat packaging and shipping, allowing sales to offer expedited options with new product line (chemicals)

Championed corporate recruiting change and added skill set matrix to achieve full warehouse staff and cross-training

SAATI Americas Fountain Inn, SC June 2011 - March 2014

Warehouse Manager

Responsible for warehousing and distribution of print industry product and hi-tech textile product (kevlar, carbon fiber, etc.) for the Italian based company SAATI Americas. Provided leadership and management to 20 staff members in a central warehouse environment servicing 4 separate business units as internal customers.

Managed the startup of the warehousing and distribution in Fountain Inn, while consolidating and transitioning from original NY and Chicago sites

Managed domestic and international carrier relations and negotiated rates resulting in a savings of $140K annually

Implemented a recycling program resulting in $15K revenue annually while improving carbon footprint

Implemented VMI for packaging material provider resulting in $25K annual savings and JIT delivery

Coyne Textile Services Duncan, SC Jan 2011 - April 2011

Plant Manager

Responsible for managing all aspects of production department for a textile processing plant, including sorting, processing, packaging and order fulfillment. Responsible for maintaining satisfactory quality, labor cost, merchandise costs and staffing. Overall responsibilities included managing production flow, employee labor standards, plant safety, image and housekeeping. Responsible for maintaining tight budget control on direct labor cost and in-direct labor cost. Responsible for supervising a staff consisting of 35 to 45 employees.

Hired and trained 2 supervisors

Clarified process requirements, created, and documented procedures (SOP’s)

T.F.E. Spartanburg, SC Aug 2009 - Dec 2010

Operations Manager

Responsible for one of two rotating night shifts in a 1.2 M sq. ft. facility including all receiving, warehousing, production, and shipping functions. Oversaw 4 supervisors and 75 - 110 employees in a 24/7, seasonal big box distribution environment. Managed temp workforce as needed to maintain cost-per-unit pricing in accordance with engineered labor standards, while assisting with shipping approximately 125K - 150K units daily during peak season’s (back-to-school, Black Friday). Maintained Foreign Trade Zone compliance.

Successfully launched night shift at project start-up. Hired and trained supervisors, leads and key associates

Facilitated training in accordance with standard operating procedures for picking, product “put-away” and packaging

Worked continuously to improve efficiencies and increase production rates by implementing process changes and training accordingly

ModusLink Smyrna, TN 2008 - 2009

Manufacturing Manager

Managed assembly and packaging of high value media for various clients in a 3rd party retail distribution environment, some using RF welder technology. Produced 1M units weekly during peak season (Black Friday) with less than ~300 DPPM. Oversaw approximately 300 employees on 2 shifts including 2 supervisors, 4 team leads and a group of 4 SAP clerks. Managed seasonality of business by identifying key-operators and flexing temp workforce as needed.

Responsible for improving efficiencies and implementing processes to enable attainment of ship-commits previously out of SLA (overcame daily backlog of approximately 240 missed order lines)

Implemented daily production schedule from SAP and created “hot-list” to properly align manufacturing department with daily shipping requirements

Introduced daily production meeting to communicate departmental issues regularly and thoroughly

Reviewed packaging material pricing and awarded VMI business based on tier pricing saving approximately $65K yearly

Implemented new management hierarchy and new departmental organization chart to enable properly managed growth

Increased UPPH from 75 to approximately 103 UPPH (yearly savings of approximately $748K) by reducing line positions and adding organization and discipline

Reviewed labor reports and verified accurate billing for $250K - $300K weekly invoice

Arvato Services, LLC. Duncan, SC 2004 - 2008

Operations Manager

Managed distribution warehouse in direct-to-consumer order-fill operation. Fulfilled daily customer orders for financial software company (Intuit) meeting one and two day turn times as agreed upon with client. Managed peak volume periods during traditional holiday season in regards to build-to-stock and build-to-order assembly (over 400K orders per week on Pitney-Bowes Auto-Insertion machine) and managed staffing, training and overtime requirements to support various internal business units. Responsible for meeting and maintaining satisfactory key performance indicators such as order fill-rate, inventory accuracy and quality standards on various shipment types: small parcel carriers i.e UPS, FedEx, USPS, and LTL shipments.

Responsible for managing 300,000 sq. ft. warehouse towards meeting company business goals ($58M in sales in 2008)

Responsible for 3 production supervisors, 7 fulfillment leads and over 100 packers/assemblers encompassing 2 shifts

Responsible for procurement of packaging material, including corrugate, tape, plastic wrap, etc. and maintaining inventory at designated target levels

Weekly inventory management in conjunction with suppliers led to JIT deliveries and bracket pricing discount

Awarded “Best Supply-Chain Partner” by Publishing Software client under my responsibility

Implemented new processes through Kaizen Event to reduce redundancy and increase efficiency in hand pack operation for a specific client (Canon) reducing order cost in packing from $0.47 to $0.36 per order, or roughly $23,000.00 annually

Arvato Services, Inc. Valencia, CA 1999 - 2003

Project/Fulfillment Manager (2002-2003)

Managed all aspects of distribution warehouse including product lines, personnel, and equipment. Responsible for completely implementing all new accounts into warehouse and providing successful product launches, as well as meeting and maintaining satisfactory service level agreements such as OFR’s and quality standards.

Responsible for helping to set up material masters in SAP for all SKU’s, including geometric data and bin-locations at plant level

Responsible for systemic (SAP) warehouse set-up in regard to storage sections, aisle numbers and bin numbering convention

Functioned as key member of project management team implementing new business units. Duties included assisting with RFP responses, business modeling, leveraging of existing infrastructure and pricing/cost-per-touch details

Facilitated execution of project plan in regards to warehouse details including physical and systemic set-up and designation of A,B, and C moving SKU’s and respective cycle count indicators when appropriate

Fulfillment Supervisor (1999-2002)

Managed all 3PL fulfillment programs for various clients (Microsoft, Network Associates, and Cigna). Handled all details regarding kit assembly, quality, productivity, personnel, and systemic inventory accuracy (SAP) for components and finished goods.

Six weeks of SAP and warehouse processes training at company headquarters in Guetersloh and Versmold, Germany

Set up custom warehouse environment physically and systemically for successful “Go-Live” in 3 months time, including set-up of all pallet racks, bin shelves, and conveyors. Created entire warehouse environment in SAP, WM module. Managed team in assembling all finished goods to stock and to order, systemically received all materials into available, unrestricted stock in SAP to prepare for business launch

Instrumental in SAP R/3 transition from R/2 environment, trained and tested other users

Worked with IT department and external consultants to develop reporting via custom ABAP programs in SAP

Hired and trained all personnel. Coached, motivated, and disciplined 4 leads, 4 QC agents and approximately 40 warehouse employees

Education

Mission College, Sylmar, CA - Business Major

PBU, Sacramento CA - Management Curriculum Certification

Six Sigma Certification, Duncan, SC - Greenbelt

Technical Skills:

Lean Manufacturing Skills (Kaizen Event, 5S, etc.)

ISO 9000 training and certification

SAP, AS400, Oracle and WM (Manhattan)

Microsoft Office

Shipping Interfaces – Agile, UPS WorldShip and FedEx Ship Manager

Kronos/ADP Time keeping databases

OSHA certified forklift trainer (Train the Trainer)

Bilingual (fluent in English and Spanish, elementary German)

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