Information Technology Manager
Resume:
RUSSELL LAMBERT
Information Technology Manager
CONTACT
*******.*******@*****.***
Reston, VA 20190
SKILLS
ITIL V3 Foundation Certification
Google Workspace (G-Suite)
Jamf 300 Jamf Certified Admin
JAMF Pro Administrator
Office 365 Administrator
APIs, server, network infrastructure
Project management
Mac Certified Support Professional
CAREER OBJECTIVE
IT Manager with experience building an IT department, maintaining SaaS applications and leading projects that have a meaningful impact to the company bottom line. I’m looking for a role where I can utilize my ability to build, maintain and effectively oversee and IT department as well as communicate effectively with developers and executives alike. WORK EXPERIENCE
SaaS Applications Manager
Spotify
December 2020 - April 2021 / Reston, VA
· Helped lead the migration of SaaS applications from Megaphone to Spotify
· Provided migration support to Megaphone users
· Worked with vendors to move services from Megaphone to Spotify for the migration
Information Technology Manager
Megaphone
February 2018 - December 2020 / Reston, VA
· Hired to help create an IT department for what was a startup company environment
· Worked with senior management to scope and build our new office
· Oversaw computer systems, hardware, network security, and infrastructure services
· Performed regular maintenance and improvement of the local network to improve speed
· Ensured the IT support team completed 100% of customer tickets on- time
· Worked with other team leaders led the budgeting process for all IT related projects
· Documented and analyzed current state business processes and underlying systems to identify and measure potential areas of improvement
· Worked with the business to understand problems and implement solutions to solve those problems
Sr. Software Support Technician
National Gallery of Art (Telesis Corporation)
December 2015 - February 2018 / Washington, DC
· Supported Android and Apple mobile device for the bring your own device policy
· Using ticket management system ServiceNow to help provide IT support via telephone, remote (LANDesk, Casper & ARD), and desk side with Apple
& Windows end users
· Providing software support, imaging and setting up of Apple & Windows desktop and laptop computer
· Working with clients to mitigate virus, mal-ware & spyware using a variety of software
· Using Active Directory to unlock user accounts and create and manage computer accounts
· Create and maintain OSX images using Casper and Windows 7 images using SmartDeploy
Desktop Technical Support Technician
National Institutes of Health (XA Systems)
December 2014 - December 2015 / Bethesda, MD
· Provided Blackberry and iPhone support for government issued devices
· Used ticket management system ServiceNow to help provide IT support via telephone, remote (Bomgar), and desk side with end-users
· Used Active Directory to create user account, computer accounts, email distribution groups, and security groups
· Supported a mixed environment of Windows 7 and Mac OS X
· Provided support with the migration from Office 2010 to Office 2013
· Helped the printer management team deploy new network printers
· Helped setup and reimage PC using PXE boot and WDS Information Technology Manager
Strategic Fixed Income LLC
November 2013 - December 2014 / Rosslyn, VA
· Provided Blackberry, Android, and iPhone support under a Bring Your Own Device policy
· Provided IT support via telephone, remote, and desk side with end-users
· Used Active Directory to create user account, computer accounts, email distribution groups, and security groups
· Supported a mixed environment of Windows 7 and Mac OS X
· Helped perform a VOIP server (ShoreTel) upgrade
· Put several policies into place to help make workstations secure
· Performed regular monthly patching and maintenance on all servers
· Put several new systems into place to help support and automate IT Service (AD SelfService Plus, Desktop Central Plus, LAN Sweeper, and ServiceDesk Plus)
Technical Support Representative
Black Entertainment Television
October 2012 - October 2013 / Washington, DC
· Provided Blackberry support including ordering and setting up of new devices as well as Bring Your Own Device setup and support
· Provided computer help desk support via telephone, remote, and desk side with end-users
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using ServiceDesk
· Provided VTC (Video Teleconference) setup and support
· Used Active Directory to create user account, computer accounts, email distribution groups, and security groups
· Supported a mixed environment of Windows 7 and Mac OS X Supported events and parties for the IT portions
· Preformed new user setups of desktops, laptops, and Cisco phones Information Technology Support Specialist
Federal Housing Finance Agency (Indigo IT)
February 2009 - October 2012 / Washington, DC
· Supported Blackberry mobile devices and well as lead the transition team from Verizon to AT&T
· Provided computer help desk support via telephone, remote, and desk side with end-users
· Used Active Directory to create user account, computer accounts, email distribution groups, and security groups
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using Track-IT
· Helped transition the agency from Windows XP to Windows 7
· Supported a mixed environment of Windows XP, 7 and Mac OS X Technical Support Specialist
Stanley Associates (Metro Systems Inc.)
July 2008 - November 2008 / Clarendon, VA
· Provided computer help desk support via telephone, remote (including international), and desk side with end-users
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using Track-IT
· Used Active Directory to unlock user account, add and remove users from groups, and add and delete computer accounts
· Performed desktop imagining (Remote Installation Software) Information Technology Support Specialist
Office of Federal Housing Enterprise Oversight (Indigo IT) October 2006 - July 2008 / Washington, DC
· Worked as lead on Windows Vista deployment project
· Created, analyzed, and adjusted images for the different types of hardware subjects to use for the final deployment
· Provided computer help desk support via telephone, remote, and desk side with end-users
· Performed set-up, break-down, and transport of agency equipment on an as-needed basis
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using Track-IT, and maintained equipment inventory lists
· Used Active Directory to create user account, computer accounts, email distribution groups, and security groups
Client Support Representative
Federal Deposit Insurance Corporation (Unisys Corporation) December 2004 - October 2006 / Washington, DC
· Configured handheld devices such as Blackberry's, Treo's, and Pocket PC's
· Provided computer support desk side for end-users
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using Remedy
· Used Active Directory to unlock user accounts
· Performed desktop imagining (Symantec Ghost Software)
· Tracked, documented, and kept inventory on all assets Tier 1 Help Desk Support Representative
Spirent Communications (Randstad Technical & Creative) October 2004 - November 2004 / Rockville, MD
· Provided computer help desk support via telephone and desk side with end-users
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using Heat
· Used Active Directory to unlock user accounts
· Setup a desktop imagining server and created images for the agency
(Symantec Ghost Software)
· Coordinated with third party maintenance providers and other operational support activities
PC Analyst
The National Academies (Randstad Technical & Creative) July 2004 - October 2004 / Washington, DC
· Provided computer support desk side for end-users
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets using Magic Service Desk
· Coordinated with third party maintenance providers and other operational support activities
· Installed software, hardware, and worked to resolve software/hardware related problems
· Conducted on-site hardware set-ups as needed
Contact this candidate