Manager Assistant

Kayla J. Holt, PMP

** *** ****** *****, ** ***** 207-***-**** *************@*****.***

Objective

Obtain a position in which I will collaborate with peers, share my experiences, and learn from them in an effort to provide strong technical support as well work in an environment where I am able to add value and be a collaborative team member.

Experience

TECHNICAL CONSULTANT CGI AUGUST 2020- PRESENT

●Assisted clients in creating a secure environment

●Assisted on projects to deliver quality results

●Created spreadsheets and databases for reference

TECHNICAL OPERATIONS SPECIALIST ONE BRIDGE CONSULTING JANUARY 2016- AUGUST 2020

●Develop and maintain asset inventory

●Budget development, Cost Benefit Analysis

●Manage technology vendor relationships

●Meeting facilitation

●Technical Project Management

●Implemented CyberSecurity software

I started my position within OBC doing part-time admin tasks when the company first started. Over the past 4.5 years my role has grown. I moved into full-time in November 2016 as an Operations Specialist. I played a major role in growing the company from a 2 person professional services based company, into a 6 person full MSP company. I manage all aspects of the company in regards to Accounting, HR, and client relation tasks beyond my role as a Technical Operations Specialist. I have expanded my knowledge and skills in many areas in both Technology and Business.

IT HELPDESK HAMMOND LUMBER JUNE 2016 – NOVEMBER 2016

●Provided end user technical support

●Created documentation for end user training

●Created MS Access database catalog for company use

●Technical Troubleshooting

●Business Process Reengineering

ENTERPRISE RESOURCE SPECIALIST JOHNNY’S SELECTED SEEDS JANUARY 2016 – APRIL 2016

●Microsoft Dynamics AX Configuration

●QA Testing

●End User Training

●Project Documentation

ERP IMPLEMENTATION ASSISTANT PROJECT MANAGER JOHNNY’S SELECTED SEEDS FEBRUARY 2015 – JANUARY 2016

●Managed deliverables for Core Team members

●Created project plans

●Managed meetings and schedules

●Created end user training documents

●Business process mapping

DATA & SUPPORT SPECIALIST KENNEBEC SAVINGS BANK MAY 2013 – JANUARY 2015

●Wrote SQL reports via Business Analytics

●Analyzed data

●Provided feedback on efficiency by using technology

●Created and implemented employee training

IT TECHNICIAN KENNEBEC SAVINGS BANK AUGUST 2011 – MAY 2013

●Provided end user technical support

●Created documentation for end user training

●Patched and updated end user machines and servers

●Tested patches prior to implementation

Education

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION NOVEMBER 2020 PMI

·Passed my PMP exam through PMI to obtain my PMP certification

BACHELOR OF SCIENCE MAY 2013 THOMAS COLLEGE

·Major: Entrepreneurship and Small Business Management

·Minor: Psychology

·Related coursework: Project Management

C.N.A CERTIFICATION MAY 2008 SKOWHEGAN VOCATIONAL SCHOOL

·License Number CNA51129

HIGH SCHOOL DIPLOMA MAY 2009 CARRABEC HIGH SCHOOL

·Major: General Studies

Skills & Abilities

SOFTWARE

·Windows OS XP-Windows 10

·Office applications 2013 – 2016

·Office 365 Admin console

·Microsoft Dynamics AX

·Microsoft Project

·Business Analytics

·Quickbooks

·Mimecast

·ACT!

·Microsoft Teams

·Entry Level – Workday experience

COMMUNICATION

·Participated in Toastmasters International. Earned Competent Communicator certificate

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