Lori-Jo De Guardi

**** *********** ****

Charlotte, NC 28208

608-***-****

adk3lf@r.postjobfree.com

WORK EXPERIENCE

ACM - ABC Supply Charlotte, NC

Inside Sales Representative Remote Employee Nov 2015 – Present

Answer customers' questions about products, prices, availability, or credit.

Quote prices, or other bid specifications.

Prepare sales contracts for orders obtained, and submit orders for processing.

Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.

Demonstrate and explain the operation and use of products.

Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.

Visit establishments to evaluate needs or to promote product or service sales.

Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.

Verify that materials lists are accurate and that delivery schedules meet project deadlines.

Consult with engineers regarding technical problems with products.

Stock or distribute resources, such as samples or promotional or educational materials.

Southeast Territory Manager

Developed and implemented a business plan to be worked in conjunction with the distribution of products for targeted territory, resulting in 33% sales increase

Addressed customer questions and concerns regarding product prices and availability as needed, which improved customer satisfaction by 51%

Implements downstream marketing plans in the territory, such as trials of new products for customer feedback

Provides strong sales incentives while working closely with focus vendors, making effective use of their marketing research

SCSI Beloit, Wisconsin

Hospital - Client Services Representative Jun 2015 – Nov 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Patient Medical Claims and Billing Specialist Aug 2012 – Jun 2015

Verify accuracy of billing data and revise any errors.

Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

Resolve discrepancies in accounting records.

Contact customers to obtain or relay account information.

Review insurance policy to determine coverage.

Transmit claims for payment or further investigation.

Contact insured or other involved persons to obtain missing information.

Elder Beerman Beloit, Wisconsin

Sales Area Manager Sep 2007 – Aug 2012

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Monitor customer preferences to determine focus of sales efforts.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Resolve customer complaints regarding sales and service.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

EDUCATION

HOFFMAN ESTATES HIGH SCHOOL Hoffman Estates, Illinois

ADDITIONAL SKILLS

Communication

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Conflict Resolution

Leadership

Adaptability

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