Air Force Accounting

PHERN BALLARD

**** **** ******* ****** ******, North Carolina 28037 980-***-****

*****.*******@*****.*** https://www.linkedin.com/in/phern-ballard-040b51b4 SUMMARY

A savvy and detail-oriented accounting professional specializing in the retail industry, with extensive experience in invoice exceptions, fixed assets management, billing services, project management, reconciliation oversight, account management, and staff training/development. Excels at organizing and streamlining accounting procedures while improving the management of essential accounting records. A proven track record of fostering greater accuracy, efficiency, and productivity to address key challenges and risks and achieve primary objectives. A dedicated and resourceful producer, who maintains effective accounting functions to facilitate long-term organizational excellence.

EXPERIENCE

INGERSOLL RAND / TRANE TECHNOLOGIES, Davidson, North Carolina Payroll Analyst, 2019 -2021 Contracted through KELLY SERVICES

Assumed and maintained ownership of overpayments. Processed calculations, updated Excel over payment log, prepared and delivered employee notices using Word Mail Merge, received and processed payments. Followed up on uncollected accounts by sending additional notices to employees and notifying managers for assistance in collecting. Prepared documentation for collection agency for terminated employees. Participated in process improvement group, created weekly tracking for reporting. Received new garnishments, amendments, and releases. Logged them and uploaded to ADP. Received and distributed USPS and FedEx mail for Payroll HR Solutions Center, and Pension Payroll. Assisted our call center by taking payroll calls.

• Researched over payment activity, provided documentation for disputes.

• Requested and verified W-2C information, input data into People Soft.

• Completed and distributed verifications of employment.

• Reset ADP passwords for employees.

• Assisted employees with MyADP.com registration.

• Pulled and password protected W-2 files for distribution to employees.

• Successfully accomplished all responsibilities working remotely form March 2020 to present. WALMART GLOBAL BUSINESS SERVICES, Charlotte, North Carolina AP Specialist III, 2017-2019 Assumed and maintained ownership of 27 stores’ invoice exceptions in addition to Region 46 propane invoices. Researched incorrect matches. Processed UPCs (markups/markdowns) and transmittals daily in SAP. Organized and processed MPCs daily, maintaining below five days for aging (retail corrections). Analyzed and processed relogs as needed. Assisted associates daily with procedures and processing. Oversaw UAT testing of $5/$15 flow and matching process for new RA program. Volunteered to complete several special projects, including pilot business continuity program, by working from home.

• Acted as part of new automated system testing prior to production.

• Ensured average weekly production exceeded 180%.

• Named Associate of Month in December 2018.

• Reconciled invoice exceptions, retaining aging below 30 days and maintaining 90% and above store health. LOWE’S, Mooresville, North Carolina Accounting Specialist, 2012-2017 Phern Ballard, Page 2

Analyzed project expenditure reports for accuracy. Created Excel journal entries and uploaded to Oracle PeopleSoft. Researched fixed asset information for sales and property audit purposes. Established new fixed assets and applied cost adjustments. Researched and retired real and personal property fixed assets as well as fixed asset profiles and categories.

• Store asset inventory reviewer.

• UAT project contributor.

PIEDMONT ADVANTAGE CREDIT UNION, Charlotte, North Carolina Teller, 2011 Worked full-time temporary teller assignment through Temporary Resources in Charlotte, North Carolina. Excelled in accurately performing wide variety of bank transactions, including deposits, withdrawals, and transfers. Resolved debit card issues and maintained cash drawer with exact balancing.

• Assisted in customer service and provided excellent problem resolution. PEOPLES BANK, Denver, North Carolina Teller, 2008-2011 Served as supervisor to several staff members. Excelled in accurately performing wide variety of bank transactions, including deposits, withdrawals, and transfers. Resolved debit card issues and maintained cash drawer with exact balancing. ADDITIONAL EXPERIENCE

FIRST CHARTER/FIFTH THIRD BANK, Denver, North Carolina, Teller, 2005-2008. Acted as teller supervisor and customer service manager. Excelled in accurately performing a wide variety of bank transactions, including deposits, withdrawals, and transfers. Resolved debit card issues and maintained cash drawer with exact balancing. Supervised five tellers. Created rotation work schedules for three branches, assisted in customer service, and provided excellent problem resolution. ARMY & AIR FORCE EXCHANGE SERVICE, Eglin Air Force Base, Florida, Store Associate, 2002-2004. Hired, trained, and managed ten cashiers. Prepared work schedules and conducted performance evaluations. Ordered inventory and stocked shelves. HOME SCHOOL TEACHER, Greensboro, North Carolina, 1999-2002. Utilized and enhanced prepared home school curriculum. Organized outings and field trips. Participated in community home school classes. HIGH POINT REGIONAL HOSPITAL, High Point, North Carolina, PC Technician and Help Desk Coordinator, 1998-1999. Received several “High Priority Awards” in recognition of internal customer service. HYDRAULICS, LTD., Greensboro, North Carolina, Bookkeeper/Billing Specialist, 1996-1998. Managed full spectrum of responsibilities for preparing, processing, and ensuring accuracy of all bookkeeping and billing activities. Received and applied payments to customer accounts using TAABS (ERP), generated and mailed bills, and answered customer inquiries. Entered meter readings into billing system in timely manner.

RS&H-ARCHITECTS, ENGINEERS, AND PLANNERS, Greensboro, North Carolina, Accounting Specialist, 1995-1996. Maintained comprehensive responsibilities for preparing invoices, tracking accounts receivable, and providing customer service regarding invoice issues and problem resolution. Generated reports for accounts receivable, earned revenue, and P&L summaries. Verified accounts payable. Oversaw cash deposits, petty cash account, and various project analyses. Reviewed and verified accuracy of special terms contained in all contracts. Received four written recommendations for superior work performance. EDUCATION

UNIVERSITY OF PHOENIX, Degree in Accounting, 2012

ECPI COLLEGE OF TECHNOLOGY, Greensboro, North Carolina, Degree in Computer Technology, 1998 Phern Ballard, Page 2

PROFESSIONAL DEVELOPMENT

Banking Today

Business Etiquette

Creating Stellar Customer Service

Dealing Effectively with Coworkers

Telephone Etiquette

Managing Time at Work

Delivering Effective Feedback

Army & Air Force Exchange Service Training

COMPUTER SKILLS

Microsoft Excel, Microsoft Word, Microsoft Outlook, Oracle PeopleSoft 8.4, 9.1, and 9.2, Quicken, QuickBooks

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