Customer Care Call Centre
Resume:
CURRICULUM VITAE
OF OLIVIA PLAATJIES
CURRICULUM VITAE
OF
OLIVIA NICOLENE PLAATJIES
Address: **** ***** ******, *******, ***** City, Postmasburg, 8420 Cell: 081-***-****, E-mail: ******.***************@*****.*** PERSONAL INFORMATION
Citizenship: South African
Nationality: Coloured
ID Number: 851***-****-***
Gender: Female
Home Language: Afrikaans
Other Languages: English
Marital Status: Married
EDUCATION & TRAINING
Matric: Eden Park Secondary School (2003)
English
Afrikaans
Economics
Mathematics
Bussiness Economics
Accountancy
Quest Computer Skills Centre: 11 October 2004 to 22 October 2004 Call centre diploma
Call Centre Skills
Telephone Skills
Windows
MS Word 2000
Excel
Numeric
Data Capturing
EMPLOYMENT HISTORY
1. Medscheme (Bonitas) (5 December 2011 – 31 March 2020) Position: Call centre Agent
Duties looking after:
● Handling queries and checking benefits
● Assisting team leader to maintain service levels agreements and resolve any issues at hand
● Assist team leader with work overload when necessary
● Dealing with escalations enquiries
● Processing of claims
● Insuring that ICD 10 codes are correct
● Escalating of all queries to the relevant departments 2. Company: Liberty Health (Medicover)(V-med)
Position: Call centre agent (April 2007 to September 2010) Duties looking after:
● Claims consultant centre consultant
● Handling queries and benefits confirmation
● Second in charge in absence of team leader
● Maintaining of service levels
● Assisting team leader with work overload
3. Company: Liberty Health (Medicover)(V-med)
Position: Claims assessor:
Duties looking after:
● Processing of claims
● Insuring that ICD 10 codes are correct
● Escalating of all queries to the relevant departments
● Handling of escalations
● Dealing with deadlines
● Resolving of stale claims issues
● Preparing of stale claims for the board to approve
● Once approved I have to process for payment
● Communicate to members regarding feedback from the board
● Preparing Ex gratia claims
4. Company: Vodacom CBD
Position: Call centre Consultant (April 2006 to March 2007) Duties looking after:
● Network testing
● Problem solving
● Product sales
● Customer care
5. Company: Telkom CFH (Call Centre) Febuary 2005 to March 2006 Position: Service Consultant
Duties looking after:
● Faults reporting
● Product sales
● Customer service
● Problem solving
References:
Liberty Health (Medicover) (V-Med)
Ms. Lindie Heunis (Manager – Claims Department)
Cell: 083-***-****
Telkom CFH
Ms. Refiloe Khumalo (Supervisor)
Vodacom CBD
Mr. Sipho Zwane (Supervisor)
Bonitas
Mrs. Leticia Sihlai (Team leader)
Tel: 011-***-****
OTHER REFERENCE
PETER BUYS (PRINCIPAL) 011-***-****
CLIFFORD WEE (TEACHER) 011-***-****
WILLEM JANSEN (PASTOR) 082-***-****
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