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Customer Service

Location:
Ottawa, ON, Canada
Posted:
March 22, 2021

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Resume:

DON UPUL PERERA

*** ********* ****.

Ottawa, Ont. K2A 3M8

Canada

613-***-****;

email:adk3i6@r.postjobfree.com

PROFILE

More than10 years full time work experience in various levels of the hospitality industry

Management skills demonstrated by generating weekly and monthly inventory reports on food and beverage control for a leading hotel in Ottawa, Canada.

Customer Service and Sales skills developed through Guest Service Agent Position

Analytical and Accounting skills proven through role as a Hotel Accountant.

EDUCATION

International Higher Diploma – Computer Programming 1992

Tech Sri Lanka

Diploma –Pharmaceutical Marketing 1988

Boots Pharmaceuticals India

Course- Administrative Accounting 1980

Institute of Administrative Accounting – United Kingdom

EMPLOYMENT

Hotel Accountant- Presently(Currently on job protected leave until 2nd July 2021)

Responsible for A/R, A/P and all accounting activities at the Hotel Holiday Inn by Parliament Hill

Guest Service Supervisor, Radisson Hotel by Parliament Hill

Honed communication and customer service skills

Liaised with clients and highlighted promotions within the hotel

Gained supervisory experience by undertaking the role of Front Office Manager as well

Working at the accounting office at present by assisting the AGM.

Presently using Opera as the hotel computer operating system for all hotel operations.

Night Auditor, Ottawa Marriott Hotel 2001

Gained exposure to accounting and auditing practices

Audited room taxes, restaurant charges, and credit card charges on a daily basis

Oversaw hotel operations during non-peak hours of the evening and night

Food and Beverage Controller, Ottawa Marriott Hotel 1999-2001

Monitored food and beverage costs and retail prices

Ordered and maintained food and beverage inventory

Improved written communication skills through generation of month end inventory reports

Reported to Food and Beverage Director on F &B costs

Director Palm Tree Ministries (Non Profit Organization )- Responsible of international projects.

Brand Trainer for Radisson Hotel: Appointed as a Radisson Hotel Brand trainer and got citified at Carlson hotels conference at Arizona USA in 2015.

I was invited by Radisson Hotel head office at Minneapolis Minnesota USA to attend their annual conference in 2016 and appointed me as their YES I CAN brand trainer for Radisson Hotel Ottawa.

I also have worked as a part-time front office supervisor at Quality Hotel down town Ottawa.

ASCAN SECURITY: Owner of ASCAN SECURITY GUARD COMPANY (specialised in hotel security). We are the designated security guard company for Holiday Inn and Comfort In

n hotels in Kanata at present time.



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