Customer Service
Resume:
DON UPUL PERERA
Ottawa, Ont. K2A 3M8
Canada
email:*****.***@*****.***
PROFILE
More than10 years full time work experience in various levels of the hospitality industry
Management skills demonstrated by generating weekly and monthly inventory reports on food and beverage control for a leading hotel in Ottawa, Canada.
Customer Service and Sales skills developed through Guest Service Agent Position
Analytical and Accounting skills proven through role as a Hotel Accountant.
EDUCATION
International Higher Diploma – Computer Programming 1992
Tech Sri Lanka
Diploma –Pharmaceutical Marketing 1988
Boots Pharmaceuticals India
Course- Administrative Accounting 1980
Institute of Administrative Accounting – United Kingdom
EMPLOYMENT
Hotel Accountant- Presently(Currently on job protected leave until 2nd July 2021)
Responsible for A/R, A/P and all accounting activities at the Hotel Holiday Inn by Parliament Hill
Guest Service Supervisor, Radisson Hotel by Parliament Hill
Honed communication and customer service skills
Liaised with clients and highlighted promotions within the hotel
Gained supervisory experience by undertaking the role of Front Office Manager as well
Working at the accounting office at present by assisting the AGM.
Presently using Opera as the hotel computer operating system for all hotel operations.
Night Auditor, Ottawa Marriott Hotel 2001
Gained exposure to accounting and auditing practices
Audited room taxes, restaurant charges, and credit card charges on a daily basis
Oversaw hotel operations during non-peak hours of the evening and night
Food and Beverage Controller, Ottawa Marriott Hotel 1999-2001
Monitored food and beverage costs and retail prices
Ordered and maintained food and beverage inventory
Improved written communication skills through generation of month end inventory reports
Reported to Food and Beverage Director on F &B costs
Director Palm Tree Ministries (Non Profit Organization )- Responsible of international projects.
Brand Trainer for Radisson Hotel: Appointed as a Radisson Hotel Brand trainer and got citified at Carlson hotels conference at Arizona USA in 2015.
I was invited by Radisson Hotel head office at Minneapolis Minnesota USA to attend their annual conference in 2016 and appointed me as their YES I CAN brand trainer for Radisson Hotel Ottawa.
I also have worked as a part-time front office supervisor at Quality Hotel down town Ottawa.
ASCAN SECURITY: Owner of ASCAN SECURITY GUARD COMPANY (specialised in hotel security). We are the designated security guard company for Holiday Inn and Comfort In
n hotels in Kanata at present time.
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