Manager Store
Resume:
SHASHIKA NARAN
********@*****.***
Personal details
ID Number:
Date of birth:
Nationality:
Gender:
Marital status:
Languages:
Residential Area:
** ******er 1984
South African
Female
Single
English
Pretoria, 0008.
*Open to relocation on a national level
About me
Data Capture and Administrative specialist adapt at developing and maintaining databases highly skilled at creating effective organizational and filling systems. Able to handle confidential information and identify areas for system improvements with ease. A successful professional with a wealth of transferable skills gained in the retail sector. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to reduce costs by implementing processes that are more efficient. Maximizes profits by analyzing trends and providing advice and guidance to junior colleagues.
Skills
PERSONAL SKILLS
●Excellent verbal and written communication skills
●Read and write French and Spanish
●High computer literacy
●Good interpersonal Skills
●Administrative skills
●Ability to handle pressure and meet deadlines
●Ability to work independently and within a team
●Coordination skills
●Event Management
●Leadership skills
●Attention to detail
●Enthusiasm and personal drive
●Initiative
●Management and organizational skills
●Willingness to learn
●Flexibility
COMPUTER SKILLS
●Operating Systems
●MS Office Suit
●Presentation Software (PowerPoint)
●Spreadsheets
●Communication and Collaboration tools.
●Social Media
●Data Visualization
Education
Grade 12 – Senior Certificate
Lotus Garden Secondary – 2012 (Upgraded)
●English
●Afrikaans
●Mathematics
●Economics
●Accounting
●Business Economics
Pastel Accounting Certification
VARSITY COLLEGE- 2009
Graphical User Interface Certification
MICTSETA - 2013
Experience
Data Capturer
INDEPENDENT DEVELOPMENT TRUST –Aug 2009 – March 2019
Managing the Coordination of the Environment and Culture Sector of the Expanded Public Works Programme (EPWP) which contributes to the Anti-Poverty Strategy of South Africa as well as the creation of Work Opportunities for the unemployed. The Directorates is also responsible for the evaluation of the EPWP reporting and coordination which is an Expanded Public Works Programme of the Department of Environmental Affairs. The EPWP mandate is to contribute towards the creation of work opportunities, skills development, SMME development and the upliftment of the households, especially those headed by women at the same time addressing the mandate of the department
●Transfer data from paper formats into computer files or database systems
●Capture in data provided directly from clients
●Compiling stats reports on productivity
●Verify data by comparing it to source documents
●Update existing data
●Presenting reporting challenges in directorate meetings
●Presentations
●Provide exception reports on data received and captured
●Retrieve data from the database or electronic files as requested
●Develop lists of EPWP reports expected.
●Reconcile reports received vs expected and advise manager on outstanding reports.
●Assist with the preparation of inputs to meet Branch’s reporting mandate
●Conduct data quality assurance
●Knowledge of PFMA and Batho Pele Principles
●Perform regular backups to ensure data preservation
●Administration of various data capture facilities
●Demonstrate personal and professional development
●Assist in administering research questionnaire and capturing research information.
●Undertake any other duties that may reasonably be required for all EPWP sectors
●Playing a social facilitation role and Systems training support functions
Achievements:
●The 7 Habits of Highly effective people workshop certificate of completion in August 2015.
Reason for leaving / Wanting to leave: Company was restructuring
Store Manager
EXPRESSIONS(NOW TRADING AS APOLLO BLINDS) –Jan 2007 – June 2009
Responsibilities:
●Assist the Retail Store Manager in planning and implementing strategies to attract customers and assisting Branch Stores in the district
●Coordinate daily customer service operations (e.g. sales processes, orders and payments)
●Track the progress of weekly, monthly, quarterly and annual objectives
●Monitor and maintain store inventory
●Communicate with clients and evaluate their needs
●Ensure total compliance with all store operations
●Analyze consumer behavior and adjust product positioning
●Handle complaints from customers
●Conduct regular audits to ensure the store is function able and presentable
●Manage work schedules with established budgets for optimal store coverage
●Invoices of receipts, daily takings and petty cash
●Invoicing of received good and goods dispatched
Reason for leaving / Wanting to leave: Looking for better career prospects, professional growth and work opportunities
Assistant Manager and Retail Sales Executive
VERIMARK –Jul 2001 - Dec 2006
Responsibilities:
●Greet and direct customers
●Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
●Provide accurate information (e.g. product features, pricing and after-sales services)
●Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
●Answer customers’ questions about specific products/services
●Conduct price and feature comparisons to facilitate purchasing
●Ensure high levels of customers satisfaction through excellent service
●Cross-sell products
●Complete store administration and ensure compliance with policies and procedures
●Ensure racks are fully stocked
●Stock taking and stock management
●Maintain outstanding store condition and visual merchandising standards
●Manage returns of merchandise
●Report on buying trends, customer needs, profits etc
●Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
●Propose innovative ideas to increase store targets
●Inform customers about discounts and special offers
●Conduct personnel performance appraisals to assess training needs and build career paths
●Provide customer feedback to the Area Manager
●Deal with all issues that arise from staff or customers (complaints, grievances etc)
●Stay up-to-date with new products/services
●Be a shining example of well behavior and high performance
Achievements
●Awarded for Incremental Turnover period October – November 2003
●Awarded for Incremental Turnover Period January – March 2004
●Awarded Sales Representative for the period July – September 2005 (Flexi Time GP)
●Awarded Sales Executive of the Year – 2005 (Flexi Time GP)
Reason for leaving / Wanting to leave: Wanted a change in career direction
References
Independent Development Trust
MR Bulelani Zibi
Assistant Director (EPWP Reporting)
********@***.***.**
Independent Development Trust
MISS SONIA LEBODI
Data Centre Manager (EPWP)
********@*****.***
National Department of Public Works
Dr Eric Musekene
Chief Director Monitoring and Evaluation
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