Manager Project

DARNELL JONES

**** **** **** ******, ******* Mill, MD 21244United States

Email: ***************@*****.***

Day Phone: 410-***-****

EXPERIENCE

Department of Homeland Security

U.S. Customs Border and Protection

06/01/2018 to Present

90 K Street NE

Series/Grade: GS – 343 - 13

Washington, DC 20002

Average hours per week: 50

Program Analyst/Deputy Acquisition Program Manager

Federal Status: Active

Competitive Service

Supervisor: Contact me first

Phone: Contact me first

Duties, Accomplishments and Related Skills:

PLANNING AND EVALUATION:

Daily brief superiors and other officials of results of programs, studies, or evaluations of plans.

I advise management on various functions and activities requiring application of qualitative and quantitative methods for assessment of management processes, systems, and mission support programs.

I serve as an internal consultant to management on specific business management and organizational development projects such as aligning organizational processes and facilitating new practices.

Develop detailed plans, goals, and objectives in an environment of continuous change and document findings that adversely affect financial management, mission accomplishment, and the integrity of the operations, and formulate appropriate corrective recommendations.

I provide analytical and evaluative methods, principles, management concepts, and appropriate evaluation techniques to determine compliance with rules and regulations.

I coordinate with leadership in the development of organizational goals and timetables.

PROGRAM / PROJECT MANAGEMENT:

I have work independently and as a team member in developing plans, assigning resources to tasks, tracking progress, managing budgets, and analyzing workloads.

I identify appropriate qualitative and quantitative assessment methods to evaluate and apply a project against established criteria for success.

I work with the primary Contracting Officer (CO) to ensure deliverables are properly received.

I represent assigned programs and conduct briefings attended by technical and functional personnel and high-ranking government and industry officials to explain new or contemplated developments, accomplishments, and acquisition/project program status.

I am responsible for leading, implementing, coordinating aspects of Acquisition Lifecycle Framework (i.e. ITAR, CTS) to ensure proper planning and programming processes are implemented in the acquisition program.

CONTRACT MANAGEMENT / PROCUREMENT:

As a Contract Officer Representative (COR) Level III, I have the knowledge and experience of project management principles and analytics and evaluative methods.

I assist in the development of overall acquisition strategies, business strategies for dual use technology, market strategies, baseline performance measurements and metrics comparing performance with the baseline.

I have worked in a team environment and individually utilize innovative business practices to streamline the acquisition process and maximize resources.

I provide knowledge and experience with acquisition and technical criteria development, evaluation, design, and executions.

I provide knowledge of acquisition laws, policies, regulations, and processes including the latest procedures and techniques sufficient to plan, develop, implement, maintain, and manage all aspects of a systems acquisition program.

I conduct pre- and post-award contract activities and support the Acquisition Project/Program Manager (APM) developing, revising, and implementing government decisions, guidance, laws, regulations, and policy in support of CBP.

I manage the life cycle of contracts, ensuring contractors adhered to the agreed-upon terms and delivered the highest quality of work.

SELECT ACCOMPLISHMENTS:

* Developed a software license audit/tracker for ES/APMD. This effort required me to work with each staff member to determine what specialized software was needed (i.e., Microsoft Project). My efforts delivered a new business process that matches operational need, to available resources, and prevents overspending for ex-employees.

* As the second member of the Accountability Project Team (APT) program, I have assisted in the execution of the program across the National Recruitment Division, CBP Hiring Center, Processing & Service Center, and the Organization Design Division.

* I represented and supported the Executive Director in ensuring the processes, products, and services provided by the contractor, Accenture Federal Services (AFS) meet and are congruent with HRM requirements.

* I have provided and performed accountability, information and project management, special projects, transformation efforts, strategic planning, and data analytics to ensure HRM and HRM 5000 objectives are achieved in the recruiting, hiring, processing, and onboarding of qualified Border Patrol Agents (BPA), Air and Marine Operations (AMO) agents, and CBP Officers (CBPO).

Oracle Corp.

04/01/2016 to 06/01/2018

7031 Columbia Gateway Drive

Salary: $60K

Columbia, MD 21046

Average hours per week: 50

Consulting Implementation Manager

Federal Status: N/A

Supervisor: Contact me first

Phone: Contact me first

Duties, Accomplishments and Related Skills:

Oracle Corporation is a multinational computer technology corporation. The company specializes primarily in developing and marketing database software and technology, cloud engineered systems, and enterprise software products.

PROJECT MANAGEMENT:

Directed daily operations and major multifaceted projects.

Performed critical analysis on existing processes and procedures, and leverage business knowledge in the improvement and/or creation of business practices with the goal of improving efficiency.

Analyzed management information requirements to develop project or administrative reporting systems, including the systems’ specifications.

Advised leadership and customers on the potential benefits/uses of automation to improve the efficiency of projects.

Researched and investigated new or improved business and management practices and developed new or modified administrative project policies, regulations, goals, or objectives.

OPERATIONAL MANAGEMENT:

Conducted studies of employee/organizational efficiency and productivity and recommend changes or improvements in organization, staffing, work methods, and procedures.

Analyzed and evaluate project functions and activities being considered for conversion to contract operations.

Identified resource needs necessary to support varied levels of project operations and reviewed administrative audit and investigative reports to determine appropriate changes or corrective action required.

Shaped the organization’s fiscal spending and budgetary needs and synthesize financial and management data in arriving at accurate forecasts and strategically sound business recommendations.

POLICY DEVELOPMENT:

Developed acquisition strategies and direct procurement.

Assist management with forecasting fiscal, personnel, and material needs and with resolving operational challenges by presenting specific data metrics aimed at providing a real-time window into future business needs.

Counseled management in sound practices that advance the organization’s mission statement and feed into a profitable return on investment.

QUALITY ASSURANCE:

As the project adviser, overseeing complex engagements at customer sites, ensuring all project milestones are met and the customer’s infrastructure and data is preserved during project implementation.

Verified that multiple project specialists assigned to a specific customer site are working harmoniously.

Confirmed all work performed internally and at customer sites follows organizational policies and procedures.

Identified deficiencies in daily business and/or staff performance and arrive at corrective actions such as training, automation, etc., to eradicate any glaring deficiencies.

CUSTOMER SERVICE:

Resolved escalated customer service issues through tact and diplomacy.

Established systems to controls and protect, preserve, and maintain customer’s expectations to the highest standards.

Participated in select IPT meetings as necessary on both the local and regional levels.

CONTRACT MANAGEMENT:

Provided knowledge of related disciplines and functions involved in the acquisition process, such as systems designs, integrated logistics support, financial management and contracting to identify and evaluate risks, issues, and opportunities on assigned programs.

Managed, controlled, coordinated, and executed acquisition projects and developing, revising, and implementing decisions, guidance, laws, regulations, and policies.

TEAM BUILDING/PERSONNEL MANAGEMENT:

Trained, mentored, and empowered dynamic team members toward gaining independence in performing daily business objectives.

Overseen a team of independent contractors, implementation consultants, and project specialists assigned to deliver high-quality results at customer sites.

Served as the initial contact point for problems and other unexpected issues that arise over the course of the project’s life cycle and perform cross-checks to ensure that deliverables are meeting performance objectives.

Mentored team associates in areas such as customer service, time management, and problem solving.

Provided feedback regarding the strategic allocation of Human Resources based on the existing project loads and available staff levels.

Assigned projects and tasks; prepared performance plans and written performance appraisals; approved work schedules, leave, and overtime; resolved conflicts; disciplined staff as necessary; and recommended staff for corporate awards in recognition of exceptional performance.

SELECT ACCOMPLISHMENTS:

*Drove increased efficiency by maintaining a utilization rate of 55% and drove company profit levels to new heights by generating $2.5M+ in Fiscal Year 2017.

*Earned a reputation as the go-to source for resolving complex customer service issues developing at customer sites and internally; used diplomacy and tact in reaching solutions that enabled projects to continue.

*Introduced numerous new administrative project policies, regulations, goals, and objectives aimed at improving operational efficiency, reducing errors, and improving audits. Modified outdated policies to reflect current organizational challenges and trends.

*Delivered targeted advice and guidance during budget forecasting activities by presenting findings from detailed analytical reviews on various organizational activities; recommended the continuation, expansion, or discontinuation of programs as necessary.

Compass Group

06/01/2014 to 09/01/2015

Rayburn Office Building

Salary: $60K

Washington, DC 20515

Average hours per week: 50

Controller

Federal Status: N/A

Supervisor: Contact me first

Phone: Contact me first

Duties, Accomplishments and Related Skills:

Compass Group USA consists of a family of companies that support the restaurant and hospitality/lodging industries.

FISCAL MANAGEMENT/ACCOUNTING:

Held oversight of approximately $1.5+M per year in gross revenue generated from multiple business units.

Performed financial risk assessments in determining the potential return on investment by new business programs.

Performed reconciliation and analysis for several balance sheet accounts.

Tracked and maintained monthly P/L and balance sheet activities.

Developed fiscal forecasts and budgets, identifying risks and opportunities.

Led organization through pre-audit checklists and collaborated with auditors to resolve any discovered issues.

BUSINESS MANAGEMENT:

Managed the organization and updating of records and statistics used during various health and safety inspections/audits.

Worked with inspectors to identify and resolve any areas of concern discovered during onsite inspections.

Identified features of units that required updating or adjusting, such as safety, environmental controls, energy conservation, sustainability, cleanliness, hazardous and nonhazardous materials handling, emergency preparedness, security, disaster planning, and continuity of operations.

Developed and implemented financial control procedures and systems, maintained documents for audits of accounts, and ensured compliance with government regulations, federal, state, and local laws, to include Equal Employment Opportunity Commission, wage and hour laws, union contracts, etc.

RESOURCE MANAGEMENT:

Consistently lowered inventory waste and excessive spending by reviewing various factors such as supply chain, supply and demand, storage procedures, and existing contract agreements.

Negotiated new terms that benefited the organization and saved it thousands of dollars per month.

Reviewed forecasts and budgets prepared by management team to ensure organization’s sustainability for the short and long term.

Directed payroll and HR functions and provided strategic financial support to the operations to ensure that all opportunities for revenue generation and cost containment were identified and fully exploited in all areas of the business.

QUALITY ASSURNACE:

Verified all contractors and suppliers complied with the terms of the agreements in place and with corporate Quality Control principles.

Developed policies to safeguard sensitive computerized data and processing functions.

SELECT ACCOMPLISHMENTS:

*Spearheaded a special project involving the review of new computerized cash registers. Collaborated with Information Technology (IT) personnel to design software modifications necessary to accurately track financial data from this system so that reports could be quickly generated at the close of each business day.

*Implemented policies that eliminated overdue accounts receivable and accounts payable transactions, thereby creating a more accurate cash flow picture for management’s analysis.

EDUCATION

Carver Vocational Technical Senior High School

Major: General Studies

Baltimore, MD 21216 United States

Minor: N/A

Degree/Level Attained: Technical or Operational Certificate

GPA: 3.3

Completion Date: 06/1991

0

OTHER:

Job Related Training/Certifications:

*Scrum Master Certification 01/2021

*Contract Officer Representative (FAC-COR) Level III Certification, 07/2020

*Project Management - Life Cycle (PLC) Certification, 12/2016

*Leadership Development Workshop, Crescent Hotels and Resorts, 06/2011

*Promoting a Respectful and Diverse Workplace Training, Crescent Hotels and Resorts, 05/2011

REFERENCES

Contact me first

ADDITIONAL INFORMATION

PROFESSIONAL SUMMARY:

More than 15 years of experience in program analysis/management and project management, with specific expertise in fiscal management; data/metric analysis; building high-profile teams; developing plans, policies, and processes; and contract/procurement services supporting aggressive organizational growth goals. Detail-oriented leader, adept at conducting in-depth operational assessments and inspections to ensure exceptional quality standards. Distinguished history of facilitating value-added training and development programs to instill team proficiency. Confident in managing organizational assets (human and material) in support of international initiatives. Adept communicator with extensive background briefing all customer levels (internal and external) and motivating personnel from varied backgrounds and disciplines.

SELECT ADDITIONAL PROFESSIONAL HIGHLIGHTS:

*Provided strategic input to sales teams, assisting them with identifying and targeting new business opportunities such as catering, event hosting planning, and group travel packages.

*Took charge of a multimillion-dollar hotel renovation that included the common gathering areas and a makeover of over 300 guest rooms (Radisson Hotel Largo).

*Introduced an employee feedback survey that improved employee communication and helped grow staff’s sense of ownership in the business by 5% over a six-month period.

*Introduced several new standard operating policies aimed at optimizing organizational efficiency across the board at the Holiday Inn Inner Harbor.

*Repeatedly surpassed customer satisfaction scores through sustainment of property Quality Control standards; introduced a rapid customer maintenance response program at the Radisson Hotel Largo in which customer-reported maintenance issues were addressed within hours.

*Consistently prepared hotel property for various audits such as health inspection and building codes; met all minimum requirements and surpassed corporate branding mandates annually.

ADDITIONAL EXPERIENCE:

* General Manager, Holiday Inn Express, Baltimore, MD, 12/2011 to 10/2012

Directed the daily operations—guest services, back office, restaurant/catering/events, sales, housekeeping,

and maintenance—for a 2-star hotel located in downtown Baltimore.

*General Manager, Holiday Inn Harbor, Baltimore, MD, 01/2006 to 12/2011

Delivered top-to-bottom supervisory oversight, planning, and allocation of human and capital resources to a

3.5-star, 365-room hotel with 13 managers and 150+ employees. Contributed strategic input into marketing

plans, renovation projects, and evolving staff training/professional enrichment needs.

SPECIFIC QUALIFICATIONS:

Utilizing a wide range of methods for the assessment and improvement of complex programs, projects, processes, and systems.

Identifying and proposing solutions to management problems which are characterized by their breadth, importance, and severity.

Developing new approaches to identify meaningful workload factors and performance quality levels and determining accurate measurement techniques.

knowledge of and/or experience with business practices associated with developing procedures in managing and executing assigned projects/programs.

Skills in establishing and maintaining interpersonal relationships to work with senior staff, government contractors and command representatives to achieve organizational objectives/goals/mission.

Managing the development and implementation of programs or projects related to risk, internal controls, program evaluations, or audits.

Producing reports on a wide variety of statistical data; evaluating and providing recommendations concerning plans and proposals for complex projects.

Skills encompasses the experience and knowledge of visual information, executive level management, workflow management, office program planning work, human resources, personnel management, budgetary and resources planning, contracting (COR) and life-cycle management, management and program studies, and program and project management.

Contact this candidate