Monique Lafreniere

**** ****** **., *******, **. N8Y3P7 519-***-**** adk3cz@r.postjobfree.com

Objective

To gain full time employment with my in-depth knowledge of customer service, sales and account management experience.

Current Certifications

Downtown Mission Servant Leadership Program Graduate Jan. 2019 The Downtown Mission

Health and Safety at Work Jan. 2019 The Downtown Mission

Wellness at Work Jan. 2019 The Downtown Mission

Skills And Abilities

Management

8 yrs. experience in office management positions in retail. Demonstrated strong organization skills, and active listening skills.

Sales

2 yrs. experience being a sales representative. Consistent courteous demeanor and an energetic work attitude.

Communication

11 yrs. experience in customer service. Sharp problem solver and committed to customer satisfaction.

Leadership

Downtown Mission Enterprise Program developed core servant leadership skills. Practiced working together to create an ideal work environment.

Experience

Production DTM Enterprise Program Nov. 2018 - To Present

Working side by side with the Downtown Mission in their servant leadership program. In doing contracted work for Vista-Print, by incorporating their most popular products into advertising mailers.

Bookkeeper Helen Pizzardi Mar. 2017 - To Aug. 2018

Inputting of debits and credits into Simply Accounting software to provide the Canada Revenue Agency with accurate company income, expenditures and tax credits. Filing company receipts alphabetically. Also providing each company with accurate hours for payroll for each employee.

Office Clerk/Customer Service Rep. Coulter’s Furniture Sept. 2004 to Aug. 2009

Maintained up to date knowledge of store policies, payments, returns and exchanges. Developed highly empathetic client relationships and interacted with customers and retail buyers to follow up on shipping and expedited statuses. Cross trained and provided backup for my colleagues when needed.

Office Supervisor, Sales Rep. and Customer Service Rep. Leon’s Furniture Aug. 1999 to Apr. 2004

Successfully interacted with customers and retail buyers to expedite orders and customer service issues. Resolved product and policy issues with customers who have any store or product complaints. Guaranteed positive customer experiences. Responsible for ringing up customers in a timely manner and explaining their product to their satisfaction. Recommended, selected and helped locate merchandise based on customer needs.

Education

Workforce Readiness Graduate January 2019 Downtown Mission Enterprise Program Windsor, On

Servant Leadership skills.

High School Graduate June 1994 Ecole Secondaire L’Essor St. Clair Beach, On.

Completed 12th grade and O.A.C.

References Available Upon Request.

References

Helen Pizzardi CPA

Business Owner

519-***-****

Anne Marie Walters

Co-worker

Coulters Furniture

226-***-****

Mark Gillett DMin

Enterprise Program Manager

Chari-Tees Promotional Products

Downtown Mission of Windsor

519-***-**** x290

Dawn Bullick

Homemaker

226-***-****

Contact this candidate