Sales, consulting, territory development, customer service
Resume:
JOSEPH M. BAKER
Mt. Juliet, TN 37122
*********@*****.***
SUMMARY
Motivated, Regional Representative with broad range of experience. Skilled at developing customer confidence, leading projects and the ability to prioritize and manage multiple responsibilities. Display the capability to communicate effectively with external customers, co-workers and all levels of management to ensure company objectives and revenue goals are met.
PROFESSIONAL EXPERIENCE
Washing Systems, Inc (Loveland Ohio) 2016-Present
Regional Technical Consultant (Southeast Region)
Conduct monthly service audits at customer facilities.
Forecast product needs and prepare quotations.
Inventory management and project future consumption from information gathered during monthly visits.
Manage customer requests, identify customer needs and provide best product solutions.
Write a comprehensive review of each customer visit and review with Corporate and facility General Manager.
Communicate with management to prepare territory forecasting, budgets and reporting.
Develop cost management strategies for customers.
Identify potential work practices that can improve the customers quality levels.
Achieve revenue budgets for the region and grow sales in the territory.
Collaborate with other regions to identify trending issues and create ideas to cultivate future accounts.
Maintain customer records and follow-up.
Participate in installations and maintain of systems and as required.
ArjoHuntleigh, Inc (Addison, Illinois) 2005-2016
Central Region Sr. Service Sales Rep (Midwest Region)
Prepare and present quotations along with product offerings to healthcare facilities.
Supervise equipment installation and performance while providing in-service training to customers on product use and proper maintenance.
Manage Territory Contracts and assigned Territory Budget to achieve revenue goals.
Comply with all health and safety codes, ArjoHuntleigh policies and procedures, customer requirements and regulatory agencies.
Establish and maintain good customer relationships through professional and punctual communications.
Support the territory team members sales and service with technical requirements and in marketing of all ArjoHuntleigh equipment.
Identify product performance issues and prepare product incident reports.
Provide technical support for preventative maintenance and repair services to customers in accordance with proper procedures.
Supervise regional operations of service group and assist in management decisions related to customer satisfaction and company efficiencies.
Severn Trent (Cincinnati, Ohio) 2002-2005
Customer Service Manager
Compiled and interpreted receipt forecasts to show near term business trends.
Managed sample capacity on forecast detail.
Managed projects/programs for key customer accounts.
Prepared proposals for new business opportunities.
Monitored accounts receivable status by Project Managers and clients.
Oversight of Service Center employees and provide business guidance.
Evaluated Bid Activity Reports.
Provided general sales support to Account Executives for business development activities started in the field.
Met with clients to coordinate sampling activities.
Prepared sampling analysis reports, daily logs weekly activity reports and weekly shipping reports.
FLUOR FERNALD (Ross, Ohio) 1992-2002
Project Engineer / Supervisor
Planned, scheduled and maintained project activities and documentation.
Assisted in the preparation and the maintenance of project budgets.
Developed Corrective Action, Preventative Action Plans, and Technical Evaluation Standards.
Composed SOP’s, Work Instructions and Walk Down Inspections to ensure and meet safety, regulatory and job requirements.
Controlled, complied to and improved safety standards.
Responsible for compliance, oversight, and planning for regulatory and procedural project activities.
Responsible for the supervision of eight union members and team leader for two individuals.
Recommend engineering controls for ALARA.
Hazardous Waste Technician
Inspected and maintained hazardous waste management units.
Inspected and prepared shipping containers per DOT regulations.
Worked in accordance with the construction team in the demolition of the Plant.
Worked with the Special Projects Crew to dispose of asbestos contaminated copper material.
U.S. AIR FORCE 1987-1992
Munitions Systems Specialist
Assistant NCOIC of inspection for the missiles maintenance shop.
Responsible for the scheduling and testing of missile guidance systems.
Responsible for evaluation of subordinates performance, and feedback for performance improvements.
EDUCATION
Business Management Major - Chatfield College and University of Cincinnati
Business Administration Major - Union Institute
Management Principle Major - Community College of the Air Force
Special Skills: Proficient in Microsoft Office, Word, Outlook and Excel. Possess excellent communication and writing skills with experience in sales, management, maintenance and operations.
ACHIEVEMENTS/SKILLS
U.S. Air Force: National Defense Service Medal, Outstanding Unit Award, Good Conduct Medal, Longevity Award, Achievement Medal, Short Tour Ribbon, Training Ribbon
ArjoHuntleigh: Grew Service Contract business from $5k per month to $32k per month in five years
ArjoHuntleigh: Achieved over 100% of Sales and Service Goals 2007 – 2014
ArjoHuntleigh: President’s Club 2009 – 2013 (105% or greater to plan)
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